Senior Staff Analyst

Job Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED Division: Solid Waste Management/Director's Office/Administration Support
Reporting Location: 611 Walker
Workdays & Hours: M - F, 8:00 a.m. - 5:00 p.m.*
*Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The purpose of the Solid Waste Management (SWM) is to provide solid waste services to the citizens of Houston through the collection, disposal, and recycling of discarded material in a manner that is safe, efficient, environmentally sound, and cost-effective.

GENERAL SUMMARY
The Senior Staff Analyst provides senior level analytical and program support for Solid Waste Management's workforce training, standard operating procedures (SOPs), and process improvement efforts. Reporting to the Senior Assistant Director of Business Operations and Performance, this position develops and maintains the training programs and SOPs that help crews and supervisors across Collection Operations, Fleet, Assets and Facilities, and Customer Experience work consistently, and analyzes operations to recommend improvements that support reliable service.

RSPONSIBILITIES

Training Programs

• Develops, coordinates, and evaluates training programs for Solid Waste Management employees, including but not limited to driver training, CDL development, new employee onboarding, SOP training, routing software training, and refresher training.

• Conducts training needs assessments with operational divisions and recommends training based on performance data and operational needs.
• Maintains training records and certification tracking, and monitors workforce readiness.
• Supports safety training and program administration in coordination with operational divisions.

SOP's and Document Control

• Develops, revises, and maintains SOPs and policy and procedure manuals, working with operational divisions to document how work is performed.

• Maintains document control for SOPs, including version tracking, review cycles, and distribution.
• Collaborate with Collection Operations, Fleet, Assets and Facilities, and Customer Experience so SOPs and training are consistent across service areas.

Process Improvement and Analysis

• Evaluates workflows and operations across Solid Waste Management and develops recommendations to improve efficiency, consistency, and service reliability.

• Compiles and analyzes data, produces reports, and interprets results to identify opportunities for improvement and training needs.
• Participates in the design and implementation of new or redesigned processes, systems, and tools to support continuous improvement.
• Works with division leadership to resolve complex process and coordination issues across divisions.

Special Projects and Leadership Support

• Completes special projects and research assigned by the Senior Assistant Director.

• Prepares reports, presentations, and recommendations for leadership.
• Represents the Senior Assistant Director at meetings and with other City departments as needed.

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Substitution: Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS
Five (5) years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Substitution: Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to candidates with:

Experience in Resource Management is preferred. Intermediate level and above of the Microsoft Office Suite a plus.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 28

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6032.

If you need special services or accommodations, call 832.393-6032. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/18/2026 11:59 PM Central