Program Specialist

Summary

Program Specialist

The Program Specialist position provides administrative oversight to the following services; Mental Health Intensive Care Management (MHICM), Therapeutic and Supported Employment (TSES), Compensated Work Therapy/Transitional Residential Treatment Program (CWT/TR), Military Sexual Trauma (MST), Transitional Care Management (TCM), Suicide Prevention (SP), Acute and Subacute Inpatient Units, and the Post Traumatic Stress Disorder (PTSD) Residential Treatment Program (RRTP), which are integrated services within the Mental Health Service Line at the Leeds VAMC, Springfield CBOC, Worcester CBOP, Greenfield CBOC, Pittsfield CBOC, and Fitchburg CBOC, within VA Central Western Massachusetts Healthcare Systems. The position participates with all levels of management, planning, analyzing, implementing and establishing sound business practices. Duties include but are not limited to:

• Assist management with decisions on appropriate clinic set up.
• Review clinic functions, e.g. overbooking of patients, scheduling new patients, and resolving consults.
• Responsible for day-to-day issues associated with the clinics.
• Assign staff to various activities to ensure productivity and access to care are maximized.
• Collect and validate workload data.
• Develop and implement strategies for improving delivery of care.
• Prepare recurring and nonrecurring reports, complies and analyzes data.
• Coordinate quality assurance/utilization review activities within the clinic.
• Maintain timecards for clinical and administrative personnel.
• Oversee all Mental Health consults and monitors for timeliness.
• Review provider clinic set-up for accuracy and appropriate utilization.
• Establish and manage the PCMM for Mental Health teams and position set up for all PCMM for Mental Health and specialties involved as an intricate part of the Mental Health Teams.

Work Schedule: Monday - Friday 7:30 am - 4:00 pm

Telework: Ad-hoc as determined by agency policy

Position Description/PD#: 02981

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Notifications:

• This position is in the Competitive Service.
• This position is covered by locality-based comparability pay.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This is not a Bargaining Union Position.
• Veterans' Preference does not apply for internal or other current permanent Federal agency employees.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.

Job Description

Program Specialist

The Program Specialist position provides administrative oversight to the following services; Mental Health Intensive Care Management (MHICM), Therapeutic and Supported Employment (TSES), Compensated Work Therapy/Transitional Residential Treatment Program (CWT/TR), Military Sexual Trauma (MST), Transitional Care Management (TCM), Suicide Prevention (SP), Acute and Subacute Inpatient Units, and the Post Traumatic Stress Disorder (PTSD) Residential Treatment Program (RRTP), which are integrated services within the Mental Health Service Line at the Leeds VAMC, Springfield CBOC, Worcester CBOP, Greenfield CBOC, Pittsfield CBOC, and Fitchburg CBOC, within VA Central Western Massachusetts Healthcare Systems. The position participates with all levels of management, planning, analyzing, implementing and establishing sound business practices. Duties include but are not limited to:

• Assist management with decisions on appropriate clinic set up.
• Review clinic functions, e.g. overbooking of patients, scheduling new patients, and resolving consults.
• Responsible for day-to-day issues associated with the clinics.
• Assign staff to various activities to ensure productivity and access to care are maximized.
• Collect and validate workload data.
• Develop and implement strategies for improving delivery of care.
• Prepare recurring and nonrecurring reports, complies and analyzes data.
• Coordinate quality assurance/utilization review activities within the clinic.
• Maintain timecards for clinical and administrative personnel.
• Oversee all Mental Health consults and monitors for timeliness.
• Review provider clinic set-up for accuracy and appropriate utilization.
• Establish and manage the PCMM for Mental Health teams and position set up for all PCMM for Mental Health and specialties involved as an intricate part of the Mental Health Teams.

Work Schedule: Monday - Friday 7:30 am - 4:00 pm

Telework: Ad-hoc as determined by agency policy

Position Description/PD#: 02981

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Notifications:

• This position is in the Competitive Service.
• This position is covered by locality-based comparability pay.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This is not a Bargaining Union Position.
• Veterans' Preference does not apply for internal or other current permanent Federal agency employees.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.