Senior Fraud Investigator

Summary

Senior Fraud InvestigatorOur ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:Complex fraud investigations experience: Lead end-to-end card-fraud investigations and produce evidence-based findings, defensible case narratives, and risk-based recommendations. SAR reporting experienceClient communication and cross-functional leadership: Clearly present findings, manage escalations, and coordinate investigative actions with clients and internal partners.Fraud systems proficiency: Analyze transaction and account data, identify linked fraud patterns and control gaps, and use fraud platforms and Excel effectively.The Senior Fraud Investigator serves as Vervent's investigations subject matter expert and primary liaison for B2B card program clients. This role leads complex fraud investigations, provides risk-based recommendations, identifies fraud trends, and develops scalable investigation standards, reporting, and quality controls to support fraud prevention and loss mitigation.Company Perks:Medical, FSA & HSA, Dental, Vision + More!401k - 100% vested once you start contributing. Generous company match!Regular employee health, wellness & engagement activities!Pet Insurance, because fur babies are important to us too!Beautiful local offices with on-site/hybrid optionsAbout Vervent:As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.Primary Responsibilities:Lead complex investigations of confirmed, suspected, and attempted fraud.Determine fraud typologies, exposure, client impact, and recommended containment or recovery actions.Produce audit-ready case files and investigative documentation.Serve as the primary investigations liaison between Vervent and B2B card program clientsLead fraud trend analysis and provide recommendations for improving controls and reducing losses.Partner cross-functionally with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams.Act as the investigations SME for fraud methodologies, card operations, and client requirements.Develop and maintain fraud investigation procedures, documentation standards, quality controls, and training materials.Additional Vervent Details:Founded in 1986, purchased by current CEO, David Johnson, in 2008Privately owned by Stone Point Capital, Vervent Management and other passive investors1,500 EmployeesLines of Business: Primary Servicing – Loan, Credit Card, and Lease ServicingCapital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application ProcessingClients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banksPhysical Requirements:The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.Salary: $65,250 - $87,000 per year

Job Description

Senior Fraud InvestigatorOur ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:Complex fraud investigations experience: Lead end-to-end card-fraud investigations and produce evidence-based findings, defensible case narratives, and risk-based recommendations. SAR reporting experienceClient communication and cross-functional leadership: Clearly present findings, manage escalations, and coordinate investigative actions with clients and internal partners.Fraud systems proficiency: Analyze transaction and account data, identify linked fraud patterns and control gaps, and use fraud platforms and Excel effectively.The Senior Fraud Investigator serves as Vervent's investigations subject matter expert and primary liaison for B2B card program clients. This role leads complex fraud investigations, provides risk-based recommendations, identifies fraud trends, and develops scalable investigation standards, reporting, and quality controls to support fraud prevention and loss mitigation.Company Perks:Medical, FSA & HSA, Dental, Vision + More!401k - 100% vested once you start contributing. Generous company match!Regular employee health, wellness & engagement activities!Pet Insurance, because fur babies are important to us too!Beautiful local offices with on-site/hybrid optionsAbout Vervent:As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.Primary Responsibilities:Lead complex investigations of confirmed, suspected, and attempted fraud.Determine fraud typologies, exposure, client impact, and recommended containment or recovery actions.Produce audit-ready case files and investigative documentation.Serve as the primary investigations liaison between Vervent and B2B card program clientsLead fraud trend analysis and provide recommendations for improving controls and reducing losses.Partner cross-functionally with Fraud Strategy, Compliance, Legal, Information Security, Product, and Technology teams.Act as the investigations SME for fraud methodologies, card operations, and client requirements.Develop and maintain fraud investigation procedures, documentation standards, quality controls, and training materials.Additional Vervent Details:Founded in 1986, purchased by current CEO, David Johnson, in 2008Privately owned by Stone Point Capital, Vervent Management and other passive investors1,500 EmployeesLines of Business: Primary Servicing – Loan, Credit Card, and Lease ServicingCapital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application ProcessingClients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banksPhysical Requirements:The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.Salary: $65,250 - $87,000 per year