9777/Benefit Program Specialist I / Hattiesburg CC

Summary

This Opportunity is for a 9777/Benefit Program Specialist I -- Non-State -- Open Competitive Hire with a state agency work location in Hattiesburg, MS. JOB DUTIES: This is a non-state service position in the Hattiesburg Call Center. Job Duties include but are not limited to: take unemployment claims, identify eligibility issues, audit work research activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties as assigned by management. Will investigate claims for proper payment, unreported earnings, and current work status. Contact employers and claimants to obtain requested wage information for prompt and accurate determination and eligibility decisions. Will assist customers with improper payment recovery, overpayment inquires, and other related issues. Will carry out various support functions related to Integrity and Benefit Payment control processes. Must be available to work flexible hours including weekends if needed. All candidates are required to have a Valid Driver's license and pass an extensive background check. The following are preferred qualities for this position and are not set to prevent anyone from applying. All interested applicants, including persons with or without a disability should apply. Education & Experience Requirements: Typically requires a bachelor's degree and 0-2 years of experience OR an associate degree and 2-3 years of experience. Preferred Education: Bachelor's Degree from an accredited four-year college or university OR Associate's Degree from an accredited college Preferred Experience: 0-2 years of experience or 2-3 years of experience Preferred knowledge, skills and abilities related to performance of job: Ability to interpret and apply MDES laws, rules, regulations, policies, and procedures. Effective verbal and written communication. Ability to work independently and cooperatively with others. Ability to effectively adapt to changing work duties and processes. Attention to detail, good time management, and proficient computer skills. Fluency in English and Spanish preferred. An application should be completed online via the instructions listed above by the closing date. MDES IS AN EQUAL OPPORTUNITY EMPLOYER. AUXILIARY AIDS AND SERVICES ARE AVAILABLE UPON REQUEST.

Job Description

This Opportunity is for a 9777/Benefit Program Specialist I -- Non-State -- Open Competitive Hire with a state agency work location in Hattiesburg, MS. JOB DUTIES: This is a non-state service position in the Hattiesburg Call Center. Job Duties include but are not limited to: take unemployment claims, identify eligibility issues, audit work research activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties as assigned by management. Will investigate claims for proper payment, unreported earnings, and current work status. Contact employers and claimants to obtain requested wage information for prompt and accurate determination and eligibility decisions. Will assist customers with improper payment recovery, overpayment inquires, and other related issues. Will carry out various support functions related to Integrity and Benefit Payment control processes. Must be available to work flexible hours including weekends if needed. All candidates are required to have a Valid Driver's license and pass an extensive background check. The following are preferred qualities for this position and are not set to prevent anyone from applying. All interested applicants, including persons with or without a disability should apply. Education & Experience Requirements: Typically requires a bachelor's degree and 0-2 years of experience OR an associate degree and 2-3 years of experience. Preferred Education: Bachelor's Degree from an accredited four-year college or university OR Associate's Degree from an accredited college Preferred Experience: 0-2 years of experience or 2-3 years of experience Preferred knowledge, skills and abilities related to performance of job: Ability to interpret and apply MDES laws, rules, regulations, policies, and procedures. Effective verbal and written communication. Ability to work independently and cooperatively with others. Ability to effectively adapt to changing work duties and processes. Attention to detail, good time management, and proficient computer skills. Fluency in English and Spanish preferred. An application should be completed online via the instructions listed above by the closing date. MDES IS AN EQUAL OPPORTUNITY EMPLOYER. AUXILIARY AIDS AND SERVICES ARE AVAILABLE UPON REQUEST.