Wheelchair Agent (PAA)

Summary

Wheelchair Agent People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role Purpose The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.What You Will Be Doing Assist passengers requiring wheelchair or mobility assistance throughout the airportTransport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flightsAssist passengers with boarding and deplaning aircraft when requiredProvide excellent customer service and professional communication to passengers and familiesAssist elderly passengers, individuals with disabilities, and travelers requiring special assistanceHandle wheelchairs and mobility equipment safely and properlyCoordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistanceRespond promptly to wheelchair service requests and maintain efficient passenger flowAssist with light baggage handling when necessaryFollow all airport safety procedures, airline policies, and TSA regulationsReport operational concerns, passenger incidents, or equipment issues to supervisors promptlyMaintain professionalism, patience, and sensitivity while assisting passengersPerform other duties as requestedSafety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What We Are Looking For: High school diploma or GEDMust be 18 years of age or olderStrong communication and interpersonal skills.Ability to work in a fast-paced and physically demanding environment.Ability to remain patient, courteous, and professional at all times.Ability to work flexible schedules, including nights, weekends, holidays, and overtime.Reliable attendance and punctualityMust have reliable telephone and transportationPrevious customer service, hospitality, healthcare, or airport experienceAbility to push passengers in wheelchairs for extended periodsAbility to stand and walk continuously throughout shiftsAbility to lift, push, and pull up to 50 pounds occasionallyAbility to assist passengers safely during boarding and deplaning operationsMust be able to take verbally direct in EnglishMust be able to read, write, understand and carry out instructions in EnglishMust pass pre-employment and random drug testsMust pass a pre-employment background checkMust meet necessary requirements to obtain a security sensitive identification badgeMust be in proper uniform or business attire as directed by company officialsIdentification badges must always be visibleAdhere to company policies and procedures and participate in achievement of company objectivesTreat all information as confidentialDiversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Job Description

Wheelchair Agent People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role Purpose The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.What You Will Be Doing Assist passengers requiring wheelchair or mobility assistance throughout the airportTransport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flightsAssist passengers with boarding and deplaning aircraft when requiredProvide excellent customer service and professional communication to passengers and familiesAssist elderly passengers, individuals with disabilities, and travelers requiring special assistanceHandle wheelchairs and mobility equipment safely and properlyCoordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistanceRespond promptly to wheelchair service requests and maintain efficient passenger flowAssist with light baggage handling when necessaryFollow all airport safety procedures, airline policies, and TSA regulationsReport operational concerns, passenger incidents, or equipment issues to supervisors promptlyMaintain professionalism, patience, and sensitivity while assisting passengersPerform other duties as requestedSafety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What We Are Looking For: High school diploma or GEDMust be 18 years of age or olderStrong communication and interpersonal skills.Ability to work in a fast-paced and physically demanding environment.Ability to remain patient, courteous, and professional at all times.Ability to work flexible schedules, including nights, weekends, holidays, and overtime.Reliable attendance and punctualityMust have reliable telephone and transportationPrevious customer service, hospitality, healthcare, or airport experienceAbility to push passengers in wheelchairs for extended periodsAbility to stand and walk continuously throughout shiftsAbility to lift, push, and pull up to 50 pounds occasionallyAbility to assist passengers safely during boarding and deplaning operationsMust be able to take verbally direct in EnglishMust be able to read, write, understand and carry out instructions in EnglishMust pass pre-employment and random drug testsMust pass a pre-employment background checkMust meet necessary requirements to obtain a security sensitive identification badgeMust be in proper uniform or business attire as directed by company officialsIdentification badges must always be visibleAdhere to company policies and procedures and participate in achievement of company objectivesTreat all information as confidentialDiversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.