Campus Dispatch Operator

Summary

Position located at Epic's campus in Madison, WI. Relocation to the area is required. Epic provides financial assistance for relocation.OverviewAs an Operations Center Technician, you will help maintain business continuity across Epic's global campuses by monitoring real‑time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses when disruptions such as natural disasters or power outages occur, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.QualificationsStrong situational awareness and decision‑making skillsExcellent communication and coordination abilitiesAbility to work in a high‑pressure, real‑time environmentExperience or interest in security operations, emergency response, or a related high‑volume fieldOpenness to 2nd and 3rd shift, as well as weekend daysEligibility to work in the United States without visa sponsorshipRelocation to the Madison, WI area (relocation assistance available)COVID‑19 vaccinationBenefitsWe offer comprehensive benefits, including healthcare, annual raises and bonuses, and stock grants. You will receive competitive merit‑based compensation that reflects the impact of your work on Epic and our customers.As an Equal Opportunity Employer, we commit to inclusive teams that design software supporting quality care for all patients. Please see our full non‑discrimination statement at .#J-18808-Ljbffr

Job Description

Position located at Epic's campus in Madison, WI. Relocation to the area is required. Epic provides financial assistance for relocation.OverviewAs an Operations Center Technician, you will help maintain business continuity across Epic's global campuses by monitoring real‑time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses when disruptions such as natural disasters or power outages occur, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.QualificationsStrong situational awareness and decision‑making skillsExcellent communication and coordination abilitiesAbility to work in a high‑pressure, real‑time environmentExperience or interest in security operations, emergency response, or a related high‑volume fieldOpenness to 2nd and 3rd shift, as well as weekend daysEligibility to work in the United States without visa sponsorshipRelocation to the Madison, WI area (relocation assistance available)COVID‑19 vaccinationBenefitsWe offer comprehensive benefits, including healthcare, annual raises and bonuses, and stock grants. You will receive competitive merit‑based compensation that reflects the impact of your work on Epic and our customers.As an Equal Opportunity Employer, we commit to inclusive teams that design software supporting quality care for all patients. Please see our full non‑discrimination statement at .#J-18808-Ljbffr