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The El Dorado County Sheriff's Office is conducting this recruitment to fillPublic Safety Dispatcher II -Full Time and Extra Help
vacancies for the Sheriff's Office located in Placerville, CA.
This recruitment is for the Level II (or Lateral) Public Safety Dispatcher. Qualifying candidates will have at least one year experience in Emergency Dispatching and must provide proof of completion of the 120 hour POST Public Safety Dispatcher Basic Academy.CANDIDATES WILL UNDERGO A THOROUGH AND LENGTHY BACKGROUND INVESTIGATION PRIOR TO HIRE. This position requires 24-hour staffing. Candidates should expect to work various shifts including nights, weekends and holidays. DEFINITION
Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and Sheriff's Office procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS Public Safety Dispatcher II
This is the fully qualified journey-level classification in the Sheriff's Public Safety Dispatcher class series. Incumbents independently perform responsible emergency dispatching on an assigned shift. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently under less supervision than the I-level, and exercising judgment and initiative. Incumbents may be required to provide intermittent training to less experienced dispatchers. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work.Examples of Essential Functions
- Receives, analyzes, and evaluates 911, sheriff's emergency and business calls, including inquiries and complaints, fire, ambulance, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch.
- Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; eliciting information to determine nature of emergency; and dispatching and coordinating law enforcement, medical, fire, and other emergency response units in accordance with Sheriff's Office procedures.
- Monitors status of public safety units to ensure personnel safety and availability for services.
- Operates multiple communications devices and computers concurrently to ensure appropriate response to calls, and continuously updates suspect information and deputy locations.
- Maintains efficient records of radio calls and information logs.
- Accesses local, state, and federal criminal justice information systems to transmit and receive information.
- Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information.
- Performs basic equipment adjustments and maintenance; maintains records and files; and may perform associated office support duties.
- May provide training or work instruction to newly hired Public Safety Dispatchers.
- Performs related duties as assigned.
- Principles, practices, procedures, and terminology used in police, sheriff, fire, and related emergency radio and telephone communications.
- Basic functions of law enforcement agencies.
- County and Sheriff's Office policies and procedures.
- The topography and communities of El Dorado County.
- Proper and effective methods of deploying law enforcement personnel.
- Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
- Principles of employee training and leadership.
- Principles and procedures of recordkeeping.
- Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations.
- Safety practices and precautions pertaining to the work.
- Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions, and program, project, and task coordination.
- Computers and software programs (e.g., Computer Aided Dispatch, mapping, Microsoft software packages) to conduct, compile, and/or generate documentation.
Education & Experience Requirements (typing "See Resume" in application will not be accepted) MINIMUM QUALIFICATIONS Education and Experience
- Read and interpret maps and other pertinent documentation.
- Observe and accurately recall places, names, descriptive characteristics, and facts of incidents.
- Memorize codes, names, locations, and other detailed information.
- Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies.
- Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
- Effectively represent the Sheriff's Office and the County in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and other public contacts.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying.
Sheriff's Public Safety Dispatcher II :
Equivalent to graduation from high school;
One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I.Licenses and Certifications:
Other Requirements ENVIRONMENTAL CONDITIONS/PHYSICAL DEMANDS
- A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable.
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment:
Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call-backs. Physical:
Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction.Frequent
sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs.Infrequent
standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs.
Closing Date/Time: Continuous