Applications Administrator (Limited-Term)

Description

Southern California Association of Governments (SCAG) is seeking an Applications Administrator (Limited-Term) to support our Application Development and Support department in providing essential Enterprise Resource Planning (ERP) and enterprise systems support during a major transition initiative. This role focuses on administering and providing basic support for various systems platforms, while also assisting with report development. Working closely with senior staff, the Applications Administrator will troubleshoot and replicate user issues, contribute to incident resolution, and maintain accurate technical documentation, including configuration guides and user manuals. This position will also monitor system performance, assist with user support, and participate in cross-departmental coordination to ensure the smooth operation of SCAG’s enterprise applications during the ERP transition. If you are a technically skilled and detail-oriented professional and would like to grow your expertise in enterprise systems in a collaborative environment, this may be the position for you!

This position is eligible to work remotely from a location based within the SCAG region and is expected to be in the office at least 1 day per quarter for IT division meetings, and on occasional and/or ad-hoc days, at the discretion of management and business needs.

The Application Development and Support department is responsible for many of SCAG's core technology systems and is involved in multiple SCAG initiatives. The team develops, manages, tests, supports, maintains, and consults on applications including region shaping metropolitan planning systems, operationally focused finance and support systems, and public facing information sharing systems. Some of the current applications and technologies used include Microsoft Great Plains (GP), WorkPlace, Enterprise BI, Microsoft CRM, custom Inter-Government Review (IGR), custom Finance Management Systems (FMS), Microsoft Dynamics 365, ESRI ArcGIS, ArcGIS Online, ServiceNow, Microsoft SQL Server, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS).

WHO WE ARE

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG’s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

WHAT WE BELIEVE

MISSION

To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION
Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging: Embrace differences, foster equity, champion inclusion, and empower all.

In this role you can expect to

• Provide support for Enterprise Resource Planning (ERP) and other enterprise systems by leveraging administration experience to learn and deliver basic application support for Microsoft Great Plains (GP), Workplace, Finance Management System (FMS), Power BI, and other platforms as needed.
• Create, configure, maintain, and support dashboards, reports, system notifications, and implements required updates or changes.
• Provide technical and application support to end users, including system setup and orientation, troubleshooting, issue tracking, and coordinating with vendors or consultants as needed.
• Work closely with senior staff to troubleshoot and resolve complex technical issues.
• Monitor application performance, identify root causes of reoccurring issues, and support issue resolution efforts
• Update and maintain comprehensive application documentation, including user manuals, technical specifications, and configuration guides.

• Perform other duties as assigned.

What you'll bring to this role

A typical way to obtain the required qualifications would be with 3 years ’ of experience working with supported configurable applications and a bachelor’s degree in a relevant field.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.

We’ll be a great match if you also have :

• Experience with Microsoft technologies and ERP systems .
  

• H and s-on experience with SQL databases and solid understanding of program ming fundamentals
  

• Experience creating reports and dashboarding using Power BI or SQL Server Reporting Services ( SSRS ) reports .
  

• Familiarity with enterprise application and support , including ITIL best practices , system setup, configuration, troubleshooting, and documentation .
  

• Skill in troubleshooting ERP-related user issues .
  

• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
  

• Strong organization, time management, and collaboration skills to support cross-departmental coordination.
  

• Ability to learn new applications and workflows quickly .
  

• Exceptional attention to detail and commitment to documentation accuracy .
  

Supplemental Information

Please note, this posting will remain open until September 1 , 2025 , with the first application review taking place on August 18 , 2025 . Interested applicants are strongly encouraged to apply prior to that date. We anticipate interviews for this position will be held in five weeks.

Insurance Coverage
Employees may choose from nine HMO and two PPO health plans administered through CalPERS. SCAG contributes the following amounts towards the monthly health premium: $850 for employee only coverage; $1500 for employee plus one dependent; $1800 for employee plus family. Employees may waive SCAG-sponsored health plans by providing evidence of other health coverage each plan year. Upon meeting eligibility requirements, employee is eligible to receive opt out amount of $200 per month, paid as taxable earnings. Premiums for dental and vision are covered 100% by SCAG. Life insurance in the amount of $50,000 is provided by SCAG. Supplemental life insurance is available at a minimal cost to the employee. Short-term and long-term disability insurance plans are provided by SCAG.

Retirement
Employees become members of the Public Employees’ Retirement System (PERS). Effective January 1, 2013, for new members of the California Public Employees’ Retirement System (CalPERS), the retirement formula is calculated at 2% @ 62 with a Three Year Average Formula. In accordance with the Public Employees' Pension Reform Act of 2013 (PEPRA), the new member will have a mandatory contribution of 7% of reportable compensation. Employees who are current members of CalPERS or an agency with CalPERS reciprocity, or who have less than a six-month break in service between employment with SCAG or in a CalPERS (or reciprocal) agency will be enrolled in the 2% @ 55 benefit formula.

Empower deferred compensation plan is available and all non-management positions receive a 50% match, up to $1,500. Employees do not pay Social Security.

Paid Parental Leave
12 weeks of paid parental leave to employees following the birth of an employee’s child or the placement of a child with an employee in connection with adoption or foster care. Employees become eligible for this benefit after 12 months of employment at SCAG.

Holidays
Employees receive 10 designated holidays and 44 hours of Personal Floating Holidays (PFH) per fiscal year, 11 hours for each full quarter worked.

Vacation Accrual
Ten to twenty days per year depending on length of service with SCAG.

0-3 years: 80 hours
4-10 years: 120 hours
11-16 years: 140 hours
17+ years: 160 hours

Sick Leave
Employees accrue sick leave at the rate of one day per month.

Flexible Spending Accounts
Tax-exempt savings plans are offered to pay for eligible expenses associated with healthcare, dependent care, and parking.

Transit Reimbursement Program
SCAG reimburses up to $230 per month for commute to the office via public transit via bus, rail, or train. Employees must commute a minimum of 8 days per month in order to receive reimbursement for monthly passes.

Flexible Time/Modified Work Week/Telework
Employees may work a modified 9-80 work schedule, with every other Friday off. SCAG offers a flexible work schedule to allow employees some flexibility on daily work hours. SCAG has developed a hybrid workforce program called Work@SCAG to provide two work model options (office and hybrid) to choose from, based on their position, within the SCAG Region.

Technology Allowance
Employees in hybrid and remote work models will receive a one-time stipend of $300 to be used for remote office setup. In addition, all employees receive a $140 monthly technology allowance to cover phone usage for business use and to offset utilities costs while working remotely.

Other Benefits
Educational assistance up to $5,250 per year is offered for qualified courses after one year of employment. Professional membership reimbursement up to $300 per year for professional associations.

Probationary Period
All non-management employees are required to successfully complete a probationary period of 2080 hours prior to achieving regular employment status.

Closing Date/Time: 9/1/2025 5:00 PM Pacific

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• Southern California Association of Governments

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