Customer Service Section Chief

POSITION OVERVIEW

Applications accepted from: 311/Operations Division Only
Job Classification: Administrative Specialist
Section: 3-1-1 Help & Information Contact Center

Reporting Location: 2805 McKinney St.
Workdays & Hours: Mon-Fri (Hours may vary)


DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Oversees the daily operations and personnel a customer service section. Provides technical and supervisory training and development programs. Manages the design, development, and implementation of technical training and supervisory and management development programs. Responds to written and telephone inquiries from customers. Manages and supervises daily major department function; establish goals and evaluates section performance. Trains, develops, counsels, monitors attendance, productivity and evaluates staff performance. May act as a liaison to other departments, government agencies and the private sector. Makes recommendations regarding hiring, terminations and disciplinary actions. Researches, reviews and evaluates new data, reports, products and other information. Perform other duties as assigned by management. Subject to being on call during emergency situations.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 lbs. The individual may have to sit for long periods of time has some discretion about walking, standing, etc. This is an Administration and Regulatory Affairs management position at the Tier 1 Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Five years of administrative or customer service related experience are required.

Substitutions: Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.

PREFERENCES

Preference will be given to applicants with the ability to work independently with little supervision. Must possess superior oral and written communication skills and strong organization and time management abilities.

**Preference shall be given to eligible veteran applicants provided such person possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
None

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 22

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6214.

If you need special services or accommodation, call (832) 393-6214.

If you need login assistance or technical support call 855-524-5627

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

EOE - Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/5/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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