Customer Service Representative II (Meter Services)

POSITION OVERVIEW

Applications accepted from: All Persons Interested
Job Classification: Customer Service Representative II
Posting Number: 30080734
Department: Houston Public Works
Division: Utility Billing
Section: Meter Services
Reporting Location: 2700 Dalton St, Houston, TX 77017
Workdays & Hours: Monday - Friday, 6:30am - 3:30pm *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Uses standard problem-solving techniques to provide general information and customer assistance for quality service.

The Customer Service Representative II duties will include but are not limited to:

• Researches, analyzes, and resolves standard customer problems and inquiries by various forms of communication i,e. phone, email, in person, etc.
• Prepares documentation to ensure customer account accuracy while maintaining security and confidentiality.
• Maintains and monitors various records and reports for customer assistance.
• Provides information on meter accuracy testing, fees and/or changes to the process and guidelines.
• Coordinate with customers and technicians to schedule meter accuracy testing.
• Monitor and maintain meter accuracy testing results and reports.
• May create work orders and assist with special projects.
• May perform other departmental duties as assigned

WORKING CONDITIONS
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Department Position at the Tier Il Level

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED certificate.

MINIMUM EXPERIENCE REQUIREMENTS
Two (2) years of Administrative or customer service-related experience are required.
An Associate degree may be substituted for up to two (2) years of experience.

MINIMUM LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Preference will be given to those applicants with the following:

• Call Center, Planning and Scheduling, Meter Operations, and/or Utility experience.
• Three years of Customer Service Experience in a demanding customer service environment. Technology proficiency (i.e. Microsoft Office).
• Ideal candidate will be detail oriented, have good written and oral communication skills, and have experience using Excel for tracking and performance measures.
  

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION
NO - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at:www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor , call (832)395-2972, (TTY 7-1-1).

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new recruits and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/30/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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