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Job Description
Lead Customer Service Representative - FCB Nexus (Non-supervisory)
Department of Revenue
Annual Salary: $40,660.80
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
The Department of Revenue’s vision is to provide every customer the best experience every time:
As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.
How this position supports the Department’s vision:
This position will focus on the Voluntary Disclosure Program. The Missouri Voluntary Disclosure Program is designed to promote compliance with Missouri tax laws. Work will involve written correspondence, research, and telephone calls. The successful candidate will work with the Department’s Attorneys and management to create/complete the agreements.
Core Competencies:- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and knowledge of computer systems and software
- Excellent organizational skills and attention to detail.
- Ability to work independently with discretion, sound judgement and knowledge of agency operations, policies and procedures.
- Ability to understand and follow oral and written instructions.
- Ability to establish and maintain effective working relationships.
- Ability to multitask
- Perform other duties as assigned
CORE COMPETENCIES NEEDED:
Computer Literacy Effective Writing Excellent Customer Service
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:- Possession of a high school diploma or high school equivalency certificate
- Six or more months of experience in clerical or general office support work.
- Must be able to pass a fingerprint and background check
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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