Customer Service Representative II (Enterprise/Contract Water)

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Division/Section: Utility Billing / Enterprise Contract Water
Reporting Location: 4200 Leeland
Workdays & Hours: Monday - Friday, 8:00am - 5:00pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Customer Service Representative II duties will include but are not limited to:

• Researches, analyzes, and resolves standard customer problems and Inquiries by various forms of communication i.e. phone, email, In person, etc,
• Prepares documentation to bill and adjust customer accounts for accuracy while maintaining security and confidentiality.
• Maintains and monitors various records and reports for customer assistance.
• Assist with the dispatching of field work assignments to ensure reading and billing accuracy.
• Provides information on City programs, rates and/or process changes and guidelines.
• May create work orders and assist with special projects.
• May function in a lead capacity.
• May perform other departmental duties as assigned

WORKING CONDITIONS
Position is physically comfortable most of the time with occasional periods of walking, standing, stooping, bending and lifting materials of up to 10 pounds.

This is a Houston Public Works Department Position at the Tier II Level

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED certificate.

MINIMUM EXPERIENCE REQUIREMENTS
Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate degree may be substituted for up to two (2) years of experience.

MINIMUM LICENSE REQUIREMENTS
None

PREFERENCES

Preference may be given to applicants with the following:

• Call Center, Collections, and/or Utility experience
• Three years of Customer Service Experience in a high-volume telephone or customer service environment. Technology proficiency (i.e. Microsoft Office)
• Ideal candidate will be detail oriented, have good written and oral communication skills, and have experience using Excel for tracking and performance measures.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6737.

"If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)

"If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 10/2/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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