Special Districts Customer Service Supervisor

Job Details

Under general direction, to oversee the customer service functions and services of Special Districts Administration (Special Districts); to perform a variety of administrative, staff management and computer system management duties; to assign, schedule, coordinate, supervise, and evaluate the work of assigned staff; to perform a variety of difficult, complex, and specialized information gathering, organization, analysis, and presentation assignments; and to do related work as required.

Minimum Qualifications

Training and Experience:
Three (3) years of increasingly responsible analytical experience in staff services such as management, personnel, staff development, or data processing analysis work, including at least two (2) years in a lead or supervisory position.

Education equivalent to graduation from an accredited four year college or university with a major in business administration, public administration, or a related field is desirable.

Special Requirements:
None.

General Recruitment Information

This is not exhaustive of all job responsibilities. For more details, please refer to the link provided below.

To view the complete job description, you have two options: Either visit https://www.governmentjobs.com/careers/lakecountyca/classspecs o r simply click on this link.

The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County.

Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department.

ADA Accommodations

Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213.

The County is an Equal Opportunity-Affirmative Action Employer

Veteran's Preference

SPECIAL DISTRICTS CUSTOMER SERVICE SUPERVISOR

DEFINITION

Under general direction, to oversee the customer service functions and services of Special Districts Administration (Special Districts); to perform a variety of administrative, staff management and computer system management duties; to assign, schedule, coordinate, supervise, and evaluate the work of assigned staff; to perform a variety of difficult, complex, and specialized information gathering, organization, analysis, and presentation assignments; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

This is a specialized, single-position classification that oversees the customer service and administrative services of Special Districts. Incumbents have responsibility for customer service, computer systems management, payroll, personnel, and a variety of administrative and support services in the department. Responsibilities also include overseeing, supervising, and performing a variety of administrative, and staff management functions. This is a discrete classification.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Special Districts Administrator or management staff. Supervises the work of professional and administrative support staff.

EXAMPLES OF ESSENTIAL DUTIES

Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

• Provides supervision, training, coordination, scheduling, and work evaluations for assigned staff.
• Oversees, coordinates, and performs a wide variety of administrative and staff support functions.
• Assists with long term planning and establishing of Special Districts goals and performance objectives.
• Updates and maintains customer data and billing records in a variety of databases.
• Implements purchasing procedures related to Special Districts administrative services.
• Reviews, maintains, and/or approves forms, permits, lot line adjustments, property mergers/segregations, hydrant meter rentals.
• Provides a variety of information regarding water/sewer availability and services for potential developers.
• Responsible for the system management of Special Districts computer systems, including reporting, upgrades, implementation of new modules, and development of the County’s standards for using the data system;
• Gathers, organizes, analyzes, and presents data and statistical information for review and action by Special Districts management.
• Coordinates mandatory state testing for lead and copper with customers; tracks and inputs the results of the testing. .
• Updates “as-built” drawings; prepares agreements, resolutions, and ordinances for mainline extensions; submits appropriate documents to the Board of Supervisors for review and approval.
• Monitors the status of new building permits, replacements, and finals, ensuring that billing staff has requisite current information.
• Updates and maintains administrative records and summaries, such as personnel, payroll, and workflow records;
• Represents Special Districts with other County departments, government organizations, advisory task forces, and the public, as assigned.
• Performs a variety of special projects and tasks, as assigned.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.

• Laws, rules, ordinances, and regulations impacting water conservation and the installation of new water and sewer services.
• Purchasing methods and procedures.
• Engineering mathematics, including geometry and trigonometry.
• Data collection and analysis.
• Customer service principles and techniques.
• Filing and recordkeeping principles and methods.
• Applicable business equipment, databases, and software applications, as assigned.
• Proper English spelling, grammar, and punctuation.

Ability to:

• Plan, organize, develop and coordinate Special Districts administrative functions.
• Provide supervision, work coordination, timely performance evaluation and training of staff.
• Perform a variety of complex administrative work, specialized statistical, document processing and recording work related to Special Districts.
• Perform a variety of technical customer assistance work.
• Read, understand, and interpret laws, rules, and regulations impacting water conservation and the extension of Special Districts water and sewer services.
• Analyze and ensure the accuracy of property descriptions.
• Read and interpret maps, drawing, and property documents.
• Gather, organize, maintain, and update data, information, records, and reports.
• Communicate effectively, orally and in writing.

• Regularly work well under pressure, meeting critical deadlines.

• Effectively represent Special Districts in contacts with the public, contractors, developers, and other governmental agencies.
• Utilize a computer, relevant software applications, and/or other equipment as assigned.

Education and Experience:

Three (3) years of increasingly responsible analytical experience in staff services such as management, personnel, staff development, or data processing analysis work, including at least two (2) years in a lead or supervisory position.

Bachelor’s degree from an accredited four year college or university with a major in business administration, public administration, or a related field is highly desirable.

Additional directly related education and/or experience may be substituted.

WORKING CONDITIONS, ADA ANDOTHER REQUIREMENTS

The County of Lake is an equal opportunity employer. The County of Lake will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities.

Positions in this class typically require sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, poor ventilation, and underground, confined, or restricted workspaces. Incumbents may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Positions in this class may require local and statewide travel, as necessary.

Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all County of Lake employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department/county.

The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer”process and are subject to the Memorandum of Understanding currently in effect.

RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information.

HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options.

VACATION ACCRUAL may be adjusted for current city or county government employees.

VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees.

SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees.

HOLIDAYS- An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees.

SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range.

SOCIAL SECURITY - County employees participate in Social Security.

CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees.

DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees.

Closing Date/Time: 10/17/2025 5:00 PM Pacific

• 

• County of Lake

• 707-263-2213

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