Library Assistant Manager

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Under nominal direction, this position manages the daily operations and supervises staff of an Austin Public Library branch.

Job Description:

Purpose:

Under nominal direction, this position manages the daily operations and supervises staff of an Austin Public Library branch.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides customer service by staffing public service desk, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, explaining policies, and creating displays.
  
• Ensures excellent internal and external customer service.
  
• Creates and implements programs, including outreach engagement, based on community needs and City and department's strategic priorities.
  
• Coaches, mentors, and provides feedback to staff.
  
• Responds to customer inquiries and requests for information in-person, by phone or online, and refers complex inquiries and requests to professional librarians, facilities, and technical staff. Oversees cash handling and reporting. Prepares reports, collects, and monitors statistics.
  
• Provides administrative support including scheduling and coordinating meeting and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling, reporting, and reconciling tasks.
  
• Represents the City of Austin and Austin Public Library to the public. Investigates and resolves complaints involving staff and public.
  
• Works or travels to several locations and serves on library-wide committees and task forces. Coordinates with other libraries and organizations concerning resource sharing and coordination of services.
  
• Engages in short- and long-rang planning for a library branch.
  
• Develops work schedules and monitors time sheets and payroll for staff. Oversees maintenance, security, and physical attributes of facility, grounds, and equipment.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of books, electronic databases, internet resources, bibliographic sources, reference materials, circulation software, and library automation systems.
  
• Knowledge of library procedures, systems, and techniques.
  
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
  
• Knowledge of Federal, State, and Local laws.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of supervisory and managerial techniques and methods.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software, including Microsoft Office products.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to plan and present effective programs.
  
• Ability to facilitate discussions and resolve issues.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to use library automation and the internet.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  
• Ability to provide high-level customer service.
  
• Ability to work with people of diverse backgrounds.
  

MINIMUM QUALIFICATIONS:

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity.
  

OR

• Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity.
  

Licenses and Certifications Required:

Valid Texas Class C Driver License.

PREFERRED QUALIFICATIONS:

• Customer Service: Demonstrated experience delivering excellent customer service, including assisting with escalated concerns and supporting a positive user experience. Comfortable making informed decisions within established guidelines and consistently prioritizing patron satisfaction.
  
• Problem Solving: Proven ability to identify, analyze, and resolve issues effectively. Demonstrates initiative, sound judgment, and critical thinking in day-to-day operations and in support of departmental goals.
  
• Team Support & Leadership: Experience in supporting supervisory functions such as training, mentoring, scheduling, and providing feedback to staff. Demonstrated ability to foster a collaborative team environment and contribute to staff development under the guidance of upper leadership.
  
• Resource Management: Demonstrated experience supporting the management of resources, including assisting with collection evaluation, content review, and removal, and organization to ensure materials remain current, diverse, and responsive to community interests and needs.
  
• Diversity and Equity: Demonstrated commitment to promoting diversity, equity, and inclusion in services, programs, and workplace culture. Actively contributes to creating a welcoming and inclusive environment for all patrons and staff.
  
• Ability to travel to more than one work location.
  
• Bilingual or multilingual abilities.
  

Notes to Candidate:

Selected candidates will be interviewed for the following positions:

• Library Assistant Manager, Willie Mae Kirk Branch, PCN 102221
  
• Library Assistant Manager, Twin Oaks Branch, PCN 105861
  

Working with the City of Austin provides a number of health and welfare benefits, such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

To view the City of Austin recruitment video, please click here.

The Library Assistant Manager supports the daily operations of a library branch within the Austin Public Library system. This role assists the Library Manager in supervising staff, delivering excellent customer service, and implementing programs and services that reflect the needs of the community. The Assistant Manager helps coordinate branch activities, supports collection development, and ensures a welcoming, inclusive environment for all patrons. This position plays a vital role in advancing the Library’s mission, vision, and strategic goals.

Work Location:

Willie Mae Kirk Branch- 3101 Oak Springs Dr., Austin, TX, 78702

OR

Twin Oaks Branch - 1800 S 5th St, Austin, TX 78704., Austin, TX 78756

Salary Range:

$ 62,280 to $77,850 annually

Hours:

Shift Work - Full Time/40 hours a week

• Hours and shifts may vary to include weekends, holidays, and extended shifts.
  

• Hours subject to change based upon Library needs.
  

Note: Hours and schedule may vary based on operational or business needs; evenings and weekends may be required.

Application Information:

• A detailed, complete COA employment application is REQUIRED. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
  

• Please be sure to provide a COMPLETE and detailed employment history, including all previous employment that you wish to be considered as part of your qualifications.
  

• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
  

• Incomplete applications will not be considered.
  

Note: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.

• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
  

Additional Information:

• TRAVEL: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
  

• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
  

• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.
  

Driving Requirements:

• This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
  

If Selected as Top Candidate:

• Verification of the minimum qualifications (Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity. OR Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity) will be required. You must provide proof of education from an accredited organization/institute
  

• Veteran candidates will be required to provide a copy of their DD-214
  

Language:

• Must have the ability to read, write, and speak fluently in English.
  

Important Note to Applicants:

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-10-21

• 

• City of Austin

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