Lead Administrative Support Assistant

Lead Administrative Support Assistant/Consumer Information Coordinator

Division of Developmental Disabilities

Hannibal Satellite Office

Salary: $38,887.34 Annually

Location: This position is domiciled at Hannibal Satellite Regional Office (805 Clinic Road, Hannibal, MO 63401)

Why you’ll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description:

This position is responsible for greeting/assisting visitors, answering phones, supporting the Assistant Director, and managing tasks related to consumer files.

Job Responsibilities:

• Manage and organize consumer files, both electronic and physical (file room)
• Oversee and facilitate incoming and outgoing file transfers, discharges, and intakes
• Update consumer demographics and episodes of care (EOC) in the Customer Information management, outcomes, and reporting (CIMOR) system
• Scan files for records requests in accordance with Division policy and procedures
• Support the Assistant Director (AD) with scheduling and managing calendar meetings
• Prepare and communicate correspondence on behalf of the AD
• Privacy Officer/HIPAA compliance contact/resource
• Distribute and provide support with incoming/outgoing mail (standard and certified)
• Manage the regional office’s state car fleet-schedule repairs, submit monthly logging reports, etc.
• Greet and assist visitors
• Maintain a general knowledge of DMH services
• Answer phones and transfer to the appropriate department/staff
• Liaison between DMH and contracted providers
• Communicate and collaborate with statewide team members and attend monthly meetings for brainstorming and records updates
• Any other tasks/special projects assigned by the AD and as needed by the Regional Office

Qualifications:

1-2 years of relevant administrative support experience.

Knowledge:

Knowledge of general office practices and proficient in Microsoft programs including Outlook, Word, and Excel. Ability to maintain clerical records, operate basic office equipment, and interact on the telephone or in person with the public. Applicants must be well organized, able to successfully manage work priorities, meet timelines, work on multiple projects and must possess proficient writing and professional communication skills.

More reasons to love this job

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

To apply:

Upload a cover letter and resume By COB, October 9, 2025

If you have any questions about this position, please email/call Human Resources at: 314-244-8906 , Dacara.Bolden @dmh.mo.gov

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• State of Missouri

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