Mobile Work Business Systems Analyst

Position Description

Tacoma Water is

seeking a highly motivated and detail-oriented Mobile Work & Business

Process Analyst to provide crucial Subject Matter Expertise (SME) and

implementation support.

This role is pivotal in optimizing our operational and enterprise business

processes, acting as a key liaison with IT and managing the critical mobile technology infrastructure that keeps our

field staff connected.

This role is a

dynamic combination of operational technology support, business process

analysis, and administrative oversight. You'll serve as a super user for core

enterprise systems like SAP and the Mobile Work Force Management (MWM) system. Your work will directly contribute to the

continuous improvement, implementation, and documentation of vital M&C

business processes and enterprise technologies. A significant portion of this

role is self-directed, requiring initiative and a proactive approach.

You will provide direct analytical support to the Senior Mobile Work Analyst

and offer data-driven insights to Tacoma Water Management.

Primary Responsibilities:

Enterprise System

Super User & Business Process Analyst

• Act as a SME and super user for core enterprise systems, including SAP
  
  and the MWM system.
  
• Supports Water field staff with all technology providing troubleshooting and maintenance, escalating issues to IT and coordinating with IT and ITAM, as required.
  
• Perform daily
  
  monitoring and analysis of MWM system processes, ensuring consistent use and
  
  identifying deviations.
  
• Be responsible for
  
  locating, understanding, and resolving errors between SAP and MWM.
  
• Analyze current
  
  M&C business processes, provide data-driven recommendations for
  
  improvements, and create/maintain process documentation.
  
• Provide analytical
  
  and implementation support to senior technical staff, including tracking trends
  
  and recommending solutions for reoccurring issues.
  

Operational

Technology & Wireless Administration

• Manage and maintain
  
  the complete lifecycle of over 400 mobile lines and devices for Tacoma Water staff.
  
• Act as the primary
  
  point of contact for all wireless accounts, managing orders, escalations, and
  
  resolving coverage or billing issues with carriers.
  
• Serve as the SME for
  
  configuring, troubleshooting, and supporting all Water applications on mobile
  
  devices.
  
• Administer the field
  
  laptop locker cabinet, ensuring up to 40 laptops are connected, receiving
  
  system updates, and functioning efficiently in the field.
  
• Lead technology
  
  projects and upgrades involving mobile phones and Mobile Device Management
  
  (MDM) software/processes.
  
• Ensure the security
  
  and responsible lifecycle management of devices, including secure data removal
  
  and recycling.
  

Qualifications

Minimum Education*
Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*
2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment (providing analytical support of technology, such as a work order management system directly related to field tasks and operations)

*Equivalency: 1 year of experience = 1 year of education

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
Apply

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Compensation & Benefits
Pay Details:
Hourly Rate: $42.68 - $60.08
Annual Salary: $88,774.40 - $124,966.40

Employee Benefits | City of Tacoma

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 10/13/2025 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

Show more