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Job Description
Grade 17: Starting Hourly Rate: $23.40. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Control Center Operator II is an intermediate to advanced level position responsible for coordinating, monitoring and operating pumping equipment for potable, lift station and recycled systems at defined parameters to ensure uninterrupted quantity, quality and pressures for domestic and fire protection use. Coordinates pumping methods, valve activity, tank levels, chemical dosages and other system operational strategies. This position develops procedures for Production Control Center Operations, implements operational strategies and evaluates efficiency/effectiveness to ensure uninterrupted service.
ESSENTIAL FUNCTIONS- Oversees and is responsible for the following: SCADA alarm banner, discharge pressures, tank levels, discharge flows, chlorine leak alarms, operational logs entries, work orders, out of service tags and reports, outage reports, incident reports, situational reporting, coordination of Distribution & Collection shutdowns, security events, end of shift notes, pressure points, pump flows, chlorine analyzers, recycle systems, on-site generation monitoring, loss of communications, water quality, and all external water sources.
- Interprets criticality of emergency situations, makes decisions without supervision and communicates directly with first responders, supervisors and emergency personnel, evaluates and makes decisions to determine further action, prioritizes problems according to severity.
- Evaluates emergency calls; determines appropriate course of action, from routine dispatch of services to elevating notice to senior management and coordinating with external emergency services; and creates detailed incident reports reflecting the chain of events.
- On a daily basis, reviews SCADA trends and thoroughly analyzes SCADA system data to detect anomalies in system or equipment operational inefficiencies.
- Utilizes SCADA workstations, radio and telephonic communications, and personal computers.
- Evaluates historical operational data and pumping and system performance records; and makes them available to departments for improvement recommendations.
- Receives requests for potable water and reuse system repair isolations, approves large main isolations; evaluates and makes decisions to determine further action.
- Maintains and verifies records related to activity logs, Out of service reports (equipment readiness), and construction projects.
- Identifies equipment failures, initiates work orders for emergency and corrective repairs.
- Reads and interprets water distribution system maps, hydraulic designs, piping diagrams, construction drawings, and historical records. Investigates and works to correct errors in maps and records.
- Dispatches on-duty and on-call personnel as necessary to address problems.
- Communicates with other operators about ongoing problems and operational issues.
- Articulates/compiles the End of Shift report and communicating to all departments.
- Performs other duties as assigned.
DECISION MAKING- The Control Center Operator II works under limited supervision.
- The Control Center Operator II dispatches work and checks for operational readiness, including advising coworkers of system status at shift change.
- The Control Center Operator II provides functional guidance, mentoring and acts as the shift lead.
- Directs 2-3 employees.
MINIMUM REQUIREMENTS- High School Diploma or GED.
- Three years' experience in the operation and monitoring of water or wastewater pumping, distribution, collection, and treatment systems.
- . TCEQ Class "C" Groundwater Treatment Operator License.
- Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
PREFERRED QUALIFICATIONS- TCEQ Class "A" Water Works Operator License.
JOB DIMENSIONS- Knowledge of Production and Distribution systems, various mapping systems and work order system.
- Ability to work effectively in both a team and an individual self-directed environment, coordination with technicians, internal and external customers, consultants, management, and regulatory agencies.
- Ability to train and mentor other employees.
- Ability to work night and weekend shifts and holidays, rotating shifts, and will be required to work overtime.
PHYSICAL DEMANDS AND WORKING CONDITIONS
The Control Center Operator II works in an office environment, and must be able to sit, stand, walk, climb stairs, and have a clear speaking voice, good hearing, visual acuity, and full color differentiation. Be able to operate a keyboard and mouse and lift up to 25 pounds.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 10/26/2025 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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