Senior Customer Service Cashier

POSITION OVERVIEW



Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Permitting Center/ Financial Management
Reporting Location: 1002 Washington Ave.
Workdays & Hours: Monday - Friday; 8:00 am - 5:00 pm*
* Subject to change

POSITION OVERVIEW:
The Houston Public Works Department (HPW) is the largest and most diverse public works organization in the country. The department is responsible for streets, drainage, producing and distributing water, collecting and treating wastewater, and permitting and regulation of construction. Accredited by the American Public Works Association, our over 4,000 dedicated public servants work together to create a strong foundation for Houston to thrive.

Within the Department, the Houston Permitting Center Service Line (HPC) administers & enforces over 400 permit types for the City of Houston and its jurisdictions, annually reviews over 65 thousand commercial & residential plans, and manages over $80M in revenue and expenditures, respectively, related to permitting & regulatory operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

HPC is seeking a Senior Customer Service Cashier who is self-motivated, customer service and detailed oriented. Primary responsibilities are assisting customers with general questions regarding permits, license renewals and processing payments in the cashiering permitting system. This position will also support the mail areas.

Key Values & priorities include:

• Respect
  
  • Leads and fosters an environment rooted in respect, inclusion, and teamwork.
    
  • Promotes a positive work culture where employees are committed and motivated to perform at their best for their team.
    
• Ownership
  
  • Acts as a team leader in assisting supervisor in preparing work assignments, provide training on policies and procedures.
    
  • Handles complex customer accounts and/or complaints.
    
  • Responsible for the pickup of Houston Permitting Center’s incoming mail from USPS. Researches and distributes mail and payments to cashiers for processing.
    
  • Reconciles all cash and checks to summary reports for daily deposits.
    
• Communication
  
  • Maintain clear and consistent oral and written communications with customers, cashiers and supervisor.
    
  • Participates, facilitates, and interprets for management operating results that include, but are not limited to, goals, cost reduction efforts, department initiatives and other identified opportunities for improvement.
    
• Integrity
  
  • Researches, analyzes and assists customers with sales order discrepancies and payment issues with HouPermits, INFOR and ILMS.
    
  • Recommends and implements improvement opportunities to immediate supervisor.
    
  • Balances daily money collections on cashiering system.
    
• Teamwork
  
  • Provides guidance to the customer service cashiers and other external and internal customers.
    
  • Supports new & innovative ideas through collaboration and brainstorming.
    
  • Performs cashiering task during staffing shortages and breaks.
    

Supervisory Responsibilities: This job has supervisory duties and will act as a team leader.
WORKING CONDITIONS
Position is physically comfortable. The office environment is physically comfortable and has no major sources of discomfort. The individual has discretion about walking, standing, etc. There are occasional periods of stooping, bending, and being able to lift 40 pounds.

This is a Department of Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two (2) years of money handling experience are required.

LICENSE REQUIREMENTS
None

PREFERENCES

Preferences will be given to applicants who possess a working proficiency with ILMS (Integrated Land Management System), INFOR/HouPermits and iNovah software. Preference shall be given to candidates who demonstrate proficiency in Microsoft Office Applications, such as MS Word and MS Excel.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:

Pay Grade: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-.6737

If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/2/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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