Community Assistant - Substitute

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Community Assistant is responsible for providing information about City services to walk-in customers at City Hall and to residents who call the City’s main phone number. This position provides exceptional customer service, remembering that they may be the customer’s first impression of the City of Westminster. This position requires a broad knowledge base about City services and a consistently positive and professional demeanor. Substitute positions are paid hourly and do not have set schedules or guaranteed hours. This position does not include benefits.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. When scheduled, this position will require a 100% in-office, on any day Monday-Friday, between the hours of 8am-5pm. All work is performed at Westminster City Hall, 4800 W. 92 nd Ave., under the direction of the Chief of Staff’s Operations Manager .

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Chief of Staff’s Office, which coordinates and oversees cross-departmental initiatives and activities across a wide range of municipal systems, services, and programs. This includes managing the Municipal Court Division, the City Clerk’s Division, the City Hall Operations Division, the City’s justice, equity, diversity, and inclusion efforts, as well as the Policy & Budget Division.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
  
  

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Establish and maintain effective positive working relationships with City employees and residents
• Maintain a broad knowledge base about City services
• Handle the operation of a telephone switchboard by accurately and quickly directing calls received to the proper person
• Demonstrate ability to answer calls and questions concisely, with good grammatical construction, and to enunciate in a clear, well-modulated and pleasant voice
• Demonstrate knowledge of modern office practices and procedures and ability to do general clerical work
• React quickly to emergency situations that may create an influx of callers
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities and Tasks Provides exceptional customer service over the phone, remembering that they may be the customer's first impression of the City of Westminster

• Answers all incoming calls promptly and courteously
• Provides general information (hours of operation, location of City facilities, requests to speak with a specific employee or functional area, etc.) to the extent available on the City website and directs all other inquiries to the appropriate individual or functional area
• Uses the City website extensively to research and provide information to customers
• Demonstrates a positive, professional and welcoming demeanor
• Reacts quickly in the event of emergency situations that may generate a high call volume
• Tracks each call received in order to identify trends for specific divisions and topics and proactively identify issues before they become a greater problem
• Provides exceptional customer service to walk-in customers upon request

Responds calmly and professionally to upset customers

• Uses good judgment and problem-solving skills
• Actively listens and asks questions to fully understand the customer's needs
• Demonstrates empathy and respect
• Manages stressful interactions calmly and appropriately

Oversees deliveries to the dock when print shop staff are unavailable Assists with administrative tasks on an ongoing basis, including word processing, creating/modifying spreadsheets, scanning, and other clerical functionsMaintains regular and punctual attendance Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :

• Graduation from High School or GED
• Three (3) years of experience in a high public contact position

Preferred :

• Proficient with Microsoft Office Outlook, Word and Excel

Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
• Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, push, pulling and lifting of up to ten (10) pounds to move material and supplies; occasional pushing, pulling and lifting of up to 25 pounds with dollies and carts

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions and exposure to noise levels that may cause distractions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment

• IX Workplace Attendant computerized switchboard
• Computer terminals, keyboard, files, scanner and other standard office equipment
  
  

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Must be legally entitled to work in the United States
  
  

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees.

Closing Date/Time: 11/3/2025 8:30 AM Mountain

• 

• City of Westminster, Colorado

• 303-658-2150

Show more