Emergency Services Dispatch Supervisor

Position Description

Come and join the City of Fresno in achieving our mission of Building a Better Fresno!

The City of Fresno is currently recruiting for an Emergency Services Dispatch Supervisor. Under direction, supervises personnel in the Police Department engaged in dispatching public safety personnel and equipment. Incumbent plans, schedules, and supervises the activities of subordinates involved in dispatching police emergency and non-emergency calls. An Emergency Services Dispatcher Supervisor will be assigned to work a ten-hour period and are subject to work nights, weekends, holidays, and management-directed times as needed. Incumbents must be able to maintain confidentiality, handle multiple tasks simultaneously, and work in a fast-paced environment.

Duties may include but are not limited to the following:

Assigns and schedules the work of subordinate personnel on an assigned shift.

Supervises subordinate personnel from all work shifts during the supervisors work hours.

Provides for and participates in the training of all Communications Center personnel.
Evaluates the work of subordinate personnel; prepares employee performance evaluations; counsels employees to correct deficiencies; investigates alleged misconduct and recommends disciplinary actions.

Conduct staff briefings prior to the commencement of each shift.

Investigates complaints and responds to citizen inquiries; handles unusual and complicated calls or situations.

Controls and develops communications procedures.

Maintains and prepares records and reports. Performs related duties as required.

Full job description available to be viewed at:

https://www.fresno.gov/wp-content/uploads/2023/12/Emergency-Services-Dispatch-Supervisor-12_23.pdf

Multiple vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 13 Classification City of Fresno Professional Employees Association (CFPEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
MANAGEMENT LEAVE: 60 hours per fiscal year for only exempt employees.
ANNUAL LEAVE: Accrue 15.5 hours per month with cash-out provisions.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Experience:
Five (5) years of experience in emergency services dispatching, which included operation of a multichannel radio and Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch public safety units.

AND

Education:
Sixty (60) semester units from an accredited college or university in business administration, public administration, criminology, communications, or a related field may be substituted for one (1) year of qualifying experience.

A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements.

The selected eligible candidates certified will be required to successfully pass a Department interview and complete a Computer Voice Stress Analyzer (CVSA) and/or polygraph test, a medical examination, and an extensive background investigation prior to employment with the City of Fresno.

Possession of a valid California Drivers License may be required.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF-SERVICE.

Selection Process

The examination process may consist of the following:

Application review - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for evaluation.

Oral Exam: 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidates knowledge of: principles and practices of effective employee supervision, including selection, training, work evaluation, and discipline; oral and written communication skills; and principles of good customer service or other topics related to a candidate's training, experience, and qualifications for the position of Emergency Services Dispatcher Supervisor. Candidates must achieve a passing score to qualify for the eligible list.

The oral examination has been tentatively scheduled for the week of December 9, 2025.

Veteran Preference Regulations

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score

Additional Information

HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION:
1. Your document must first be scanned and saved to a computer or thumb drive (save as the document name.)
2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line.
3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to.
4. Under the section My Career Tools (located towards the top of the page), Select Cover Letters & Attachments, and then Add Attachments towards the bottom.
5. For Attachment Type, choose the most appropriate option (i.e. DIPLOMA/TRANSCRIPTS or DD214.)
*If you do not see an appropriate choice, you may use Reference Attachments. Under Attachment Purpose, you can TYPE a description.
6. Then Select Add Attachment and hit the Browse button to locate your attachment.
7. Once you have selected your attachment, select Open, hit Upload and then Save & Return.
8. After you confirm your attachment has been uploaded, then proceed to fill out your online application.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 11/19/2025

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• City of Fresno

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