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Job Description
Associate Customer Service Representative
(Collections Enforcement - Garnishment)
Department of Revenue
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team values integrity, service, respect, and community.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position is a customer service position within our Collection and Tax Assistance Bureau Garnishment area. As a Garnishment employee, you will be responsible for: researching and preparing garnishment orders for execution, preparing said documents for service upon execution, and tracking success rate of garnishments served. In addition, you will answer calls, e-mails, chats and written correspondence regarding delinquent tax accounts.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Research accounts
- Issue court documents
- Maintain frequent contact with Missouri courts
- Provide taxpayer assistance and process correspondence
- Perform other duties as assigned
CORE COMPETENCIES NEEDED:- Computer Literacy
- Effective Writing
- Attention to Detail
- Clear Communication
- Reliable
- Self-motivated
QUALIFICATIONS:- Six or more months of experience in clerical or general office support work
- Possess a high school diploma or high school equivalency certificate
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and knowledge of computer systems and software
- Excellent organizational skills and attention to detail
- Ability to work independently with discretion, sound judgement and knowledge of agency operations, policies and procedures
- General knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the Court
- Ability to understand and follow oral and written instructions
- Ability to establish and maintain effective working relationships
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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