Can the Gig Economy Fix the Public Sector’s Skills Shortage?

Eleanor Hecks is a senior HR and business writer at Designerly Magazine. After growing up with parents who both worked in the public sector, Eleanor is passionate about specifically applying her insights to those in the government and education professions. You can connect with her on LinkedIn or follow Designerly on X for business and design insights.
The public sector is suffering from worker shortages and skills gaps. Unconventional career paths are more common, and the reception toward higher education is shifting in the modern era. These influences and others are altering the number of people funneling into government positions. It is possible the gig economy could mend the gaps.
The Reasons Behind Skill Shortages in Public Sectors
Skills shortages are occurring because of many practical and social factors. Many government workers and related public entities have an aging workforce. Institutional familiarity and workplace loyalty dissipate as the most tenured professionals retire.
Part of the reduction in interest in public work stems from intense competition from private enterprises. Budding professionals believe they can find more money, prospects and opportunities in these places. The benefits and salaries are more enticing, primarily as earning above a living wage is more important to this generation than committing to public work.
Current public employees may have insufficient training from their organizations. Irregular education and development stunt career potential, making staff unable to adapt and integrate to changes, such as digital transformation.
Public service jobs are also known for their lengthy hiring process. Skill and labor shortages are too prominent for bureaucratic structures to delay talent acquisition, but it can sometimes take years from the application to onboarding. It is one of the few ways the sector inhibits its growth.
In the post-COVID-19 world, many people want flexible hours and to work from home. Public sector jobs have practical and geographic limitations, making them less appealing to the modern employee. Sometimes, they are in areas few want to live in, leading people to deny work. Filling these positions becomes even more challenging than filling ones in the most urban, accessible areas.
The Pros and Cons of Using Contractors in Government
The organizational landscape is changing across industries because of how many are becoming their own bosses or taking on freelance work. Around 40% of people in the U.S. have side hustles, and 36% desire to start one. This opens entities to several pros and cons when considering whether to fill their open roles with freelance contractors.
Pros of Contractors in Public Sector Roles
Contractors are competitive because they advertise specialized skills. They can help fill knowledge gaps, especially if the public agency cannot afford to invest in education to teach current employees. The ingenuity will also help bring a new perspective to potentially antiquated and older businesses. It could improve relationships with other industries and organizations by embracing innovation.
The public sector frequently handles varied workloads with niche project-based requirements. The number of contractors is helpful because it makes operations more scalable and flexible. Gig workers can also help juggle organizations’ countless deadlines, making operations more productive and reliable.
Many independent workers set their prices, which could make their cost a pro or a con. However, it’s helpful that there are fewer administrative tasks and expenses associated with them. HR departments don’t have to handle their payroll, taxes or benefits, as these are the contractor’s responsibilities.
Many self-starters are social entrepreneurs, or people who are in contracting because they want to make the world a better place. Agencies can leverage these motivations to get dedicated people in the door in places where enthusiasm is needed most.


The organizational landscape is changing across industries because of how many are becoming their own bosses or taking on freelance work.
ELEANOR HECKS
Cons of Contractors in Public Sector Roles
Contractors’ potentially higher hourly rates may make it challenging to justify investing in them versus existing staff. It could make some project costs higher depending on the discrepancy. Negotiations are possible, but budgets need careful attention.
They may charge these higher prices because of their skill set, but they may be unfamiliar with the institution. Government regulations and procedures take years to parse. Training can help give a primer, but the intimate insights are only in tenured workers.
Gig workers could consult with in-house employees to learn more hands-on knowledge, but an overreliance on them could lower morale. If they don’t feel valued, work can suffer in other ways. Maintaining a positive workplace culture alongside the presence of gig workers is crucial for a cohesive team dynamic.
The Way the Gig Economy Could Help
The gig economy can only help if employers are willing to overcome the challenges associated with independent workers. For example, the lack of benefits saves organizations money, and contractors accept these consequences. Yet, turnover could still be high because of a need for insurance or retirement contributions. They could also leave if they do not like the training or onboarding process, or if it conflicts with how they perform their work.
Additionally, employers will want to enhance security. Working with contractors relinquishes some oversight and control. Giving people access to confidential systems or sensitive data is always a risk if there are no robust protective measures. Thirty-five percent of contractors reported a public incident, with many experiencing multiple.
Fortunately, contractor versatility could impact the organization regardless of how many of them are present. These can include, but are not limited to:
- Generating creative ideas.
- Making government organizations more agile.
- Enhancing the talent pool.
- Helping budgets streamline.
If public leaders are conscientious, they can get the best of these workers while keeping organizations productive and safe.
The Public Gig Economy
Contractors have a monumental opportunity to help mend skills and labor shortages in the public sector. Obstacles are present, but stakeholders can overcome them to help their constituents. Gig workers can fix the public sector if managers consider the risks before onboarding them.
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