Partner Relations Team Member
The Partner Relations team, part of HR Shared Services, serves as the primary point of contact for Partners and Leaders, addressing Partner concerns. This team provides expert guidance to Leaders, ensuring cases are managed consistently, fairly, and with urgency. As a trusted resource, Partner Relations manages complex and high-risk workplace concerns, including critical Partner support situations and incidents. Team members engage directly with Partners to understand concerns, demonstrating empathy and discretion while maintaining professionalism and objectivity.
Key Responsibilities & Essential Functions:
- Advises leaders to apply ER practices to local goals; coordinates policy updates and leader coaching; monitors outcomes and escalates systemic issues to HRBP/Legal; builds capability in situational awareness and effective communication.
- Provides practical coaching to leaders; prepares talking points and decision frameworks; monitors consistency of leader actions.
- Guides leaders through case risk assessment; recommends mitigation steps; ensures documentation and compliance against policy.
- Handles complex cases independently, validates facts, and escalates when inconsistencies arise. Guides leaders through the interactive process; confirms documentation; tracks timelines and return-to-work plans; resolves routine escalations.
- Applies policies; conducts routine reviews; documents findings; escalates inconsistencies and recommends fixes.
- Maintains dashboards; analyzes trends; produces leader reports; recommends targeted interventions. Coach leaders to explain decisions clearly, reinforce anti-retaliation expectations, and invite questions to maintain trust and transparency.
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Career individual contributor in a professional role. Works independently, receiving general instructions on new assignments, and a review of outcomes for technical soundness. Possesses complete knowledge of role. Applies a broad range of theories, concepts, principles, and methodologies to assignments containing some elements of complexity. Majority of work is spent both independently planning and completing the design, implementation, and/or delivery of processes, programs, and/or policies. May coach, direct, oversee, or review the work of lower-level professionals. Networks with more senior internal and external stakeholders who may be unfamiliar with the area of specialty.
Work Experience: 5+ years of relevant experience preferred Spanish language proficiency preferred. Candidates who can speak, read, and write Spanish fluently are strongly preferred to support effective communication with Spanish-speaking customers, partners, and team members.
Knowledge/Skills/Abilities: Familiarity with HRIS and case management systems (Workday, Salesforce, or equivalent) Education: Bachelor's degree in human resources, Business, or related field preferred; equivalent experience considered Licenses/Certifications: Physical Demands & Working Conditions: Function in a fast-paced, office environment Travel by car or plane with overnight stays Work extended hours; sit for extended periods. Occasionally lift 20 lbs or more The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Partner Relations Team Member
The Partner Relations team, part of HR Shared Services, serves as the primary point of contact for Partners and Leaders, addressing Partner concerns. This team provides expert guidance to Leaders, ensuring cases are managed consistently, fairly, and with urgency. As a trusted resource, Partner Relations manages complex and high-risk workplace concerns, including critical Partner support situations and incidents. Team members engage directly with Partners to understand concerns, demonstrating empathy and discretion while maintaining professionalism and objectivity.
Key Responsibilities & Essential Functions:
- Advises leaders to apply ER practices to local goals; coordinates policy updates and leader coaching; monitors outcomes and escalates systemic issues to HRBP/Legal; builds capability in situational awareness and effective communication.
- Provides practical coaching to leaders; prepares talking points and decision frameworks; monitors consistency of leader actions.
- Guides leaders through case risk assessment; recommends mitigation steps; ensures documentation and compliance against policy.
- Handles complex cases independently, validates facts, and escalates when inconsistencies arise. Guides leaders through the interactive process; confirms documentation; tracks timelines and return-to-work plans; resolves routine escalations.
- Applies policies; conducts routine reviews; documents findings; escalates inconsistencies and recommends fixes.
- Maintains dashboards; analyzes trends; produces leader reports; recommends targeted interventions. Coach leaders to explain decisions clearly, reinforce anti-retaliation expectations, and invite questions to maintain trust and transparency.
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Career individual contributor in a professional role. Works independently, receiving general instructions on new assignments, and a review of outcomes for technical soundness. Possesses complete knowledge of role. Applies a broad range of theories, concepts, principles, and methodologies to assignments containing some elements of complexity. Majority of work is spent both independently planning and completing the design, implementation, and/or delivery of processes, programs, and/or policies. May coach, direct, oversee, or review the work of lower-level professionals. Networks with more senior internal and external stakeholders who may be unfamiliar with the area of specialty.
Work Experience: 5+ years of relevant experience preferred Spanish language proficiency preferred. Candidates who can speak, read, and write Spanish fluently are strongly preferred to support effective communication with Spanish-speaking customers, partners, and team members.
Knowledge/Skills/Abilities: Familiarity with HRIS and case management systems (Workday, Salesforce, or equivalent) Education: Bachelor's degree in human resources, Business, or related field preferred; equivalent experience considered Licenses/Certifications: Physical Demands & Working Conditions: Function in a fast-paced, office environment Travel by car or plane with overnight stays Work extended hours; sit for extended periods. Occasionally lift 20 lbs or more The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
