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  • Customer Service Supervisor

    Jefferson City, Missouri United States State of Missouri Full Time $43,089.60 per Year Jan 17, 2026
    State of Missouri Employer:

    State of Missouri

    Build the Missouri of tomorrow. Ensure a strong foundation today. Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.  No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

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    Job Description

    Customer Service Supervisor

    Business Tax Bureau - Excise Tax

    Department of Revenue

    DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

    HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

    This is a supervisory position which directly oversees three (3) non-supervisory Lead Customer Service Representatives (LCSR) and two (2) supervisory LCSRs. The person in this position oversees multiple monthly and annual tax distributions to MODOT, local city and county governments, and taxpayers. The person in this position directly supports the customer service manager; interacts with the Attorney General’s Office, the Department’s General Counsel and Criminal Investigation Bureau. This position oversees the employees in the Excise Tax section. This section processes motor fuel tax returns, processes tobacco and financial institutions taxes and returns, motor fuel tax consumer refunds, as well as payments for insurance. The section actively cross educates employees in the various other functions of the section. Candidates of interest will possess a background in customer service and will have a proven attention to detail. Your work not only can assist Missouri taxpayers with compliance, but it can directly impact the distribution of tax funds to MODOT and local city/county governments/taxpayers as well.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

    • Provide daily supervision to employees in the motor fuel, tobacco, financial institutions and county fee units
    • Review proposed legislation and assist in determining possible impact to the Department
    • Assist in the development of procedures, form revisions, and system updates as a result of legislative changes
    • Oversee the daily operations of the Excise Tax Section
    • Compile and submits weekly and monthly production reports
    • Interview prospective employees
    • Prepare and conduct monthly Engage meetings and coach employees
    • Develop and maintain measures to assess the performance of staff
    • Participate and lead test teams
    • Act independently without specific instruction, as appropriate, and act as supervisor in the absence of the customer service manager
    • Perform other related work as assigned and/or needed


    CORE COMPENTENCIES NEEDED:

    • Analytical/Strategic Thinking
    • Computer Literacy
    • Reliable
    • Customer Service
    • Attention to Detail
    • Self-Motivated
    • Clear Communication


    QUALIFICATIONS:

    • Possess a high school diploma or proof of high school equivalency (GED)
    • Experience in clerical or office related work.
    • Have a commitment to customer service


    More reasons to love this position:

    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

    Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

    PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

    The Missouri Department of Revenue Human Resources office at (573) 751-1291.

    The State of Missouri is an equal opportunity employer.
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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