Child Support Officer II
Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/limited latitude for the use of initiative and independent judgment.
Examples of work performed:
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
- Reviews cases to determine if the cases are eligible for closure
General qualification guidelines:
- Experience in interviewing and collections related to child support
- Graduation from a standard senior high school or equivalent
- Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques
- Skill in interviewing and conducting investigations, and in operation of computers and applicable computer software
- Ability to detect and resolve error conditions, to select and transcribe data, and to communicate effectively
Physical requirements/work environment:
- Ability to sit, stand, bend and reach
- Ability to lift, push, pull, up to 25 lbs.
Child Support Officer II
Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/limited latitude for the use of initiative and independent judgment.
Examples of work performed:
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
- Reviews cases to determine if the cases are eligible for closure
General qualification guidelines:
- Experience in interviewing and collections related to child support
- Graduation from a standard senior high school or equivalent
- Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques
- Skill in interviewing and conducting investigations, and in operation of computers and applicable computer software
- Ability to detect and resolve error conditions, to select and transcribe data, and to communicate effectively
Physical requirements/work environment:
- Ability to sit, stand, bend and reach
- Ability to lift, push, pull, up to 25 lbs.
