DEPUTY CHIEF OPERATIONS OFFICER (SHARED MOBILITY)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Works directly with the Chief Operations Officer to oversee the operations, maintenance, and development of Metro's transit and shared mobility system including the development and implementation of policies, plans, and programs focused on ensuring safety, cleanliness, service quality, and customer experience.

Seeking an executive with extensive experience driving innovation in mobility solutions and infrastructure management. Proven track record of spearheading the development, implementation, and oversight of Express Lanes, Advanced Traffic Management Systems (ATMS), and Advanced Traveler Information Systems (ATIS) as well as management and oversight of maintenance contracts. Skilled in fostering high-impact coalitions with internal and external stakeholders, utilizing innovative financing and strategic procurement to deliver sustainable, technology-driven transportation systems

Recruitment Timelines: Interviews are projected to be scheduled for week of June 1, 2027. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Oversees and provides direction and support to Metro's bus, rail, and/or other shared mobility transportation operations to ensure attainment of Metro and departmental goals and objectives within established policies and parameters
• Makes recommendations and presentations to the Chief Operations Officer, executive management staff, and Board of Directors on matters pertaining to Bus, Rail, and/or other shared mobility Operations
• Supports the Chief Operations Officer in developing, implementing, and directing budgets, goals, and business plans for Metro's transit operations
• Provides leadership, direction, and support to an assigned area of transit operations to ensure attainment of Metro and departmental objectives within established policies, parameters, and budgets
• Coordinates activities within transit operations to assure peak performance and productivity, as well as conformance with established or mandated external regulations and policies affecting Metro operations; measures performance levels and goal achievement
• Develops and implements strategic business plans focusing on transportation needs in cooperation and coordination with all Metro departments involved in regional decisions
• Advises the Chief Operations Officer and Chief Executive Officer (CEO) on significant matters affecting Metro transit operations and policies
• Assists the Chief Operations Officer in developing and implementing short-range and long-range goals and business plans
• Formulates policy recommendations for the Board of Directors, attends Board meetings, and advises Board
• Formulates and recommends operating policies and procedures or changes in existing policies or procedures
• Chairs and serves as a member of interdepartmental and interagency committees
• Represents Metro, and the Chief Operations Officer as designated in meetings, as committee member, and before community and business groups
• Provides policy direction for the External Affairs function of Metro
• Leads and directs a capital investment program
• Directs the conduct of studies, investigations, and analyses at the direction of the Chief Operations Officer, and presents oral and written reports of findings and recommendations
• Creates Metro's safety vision; approves and adopts the agency's safety rules, policies, and procedures; communicates safety expectations; and maintains accountability for the safety performance of the entire agency
• Develops solutions for challenges arising from constrained and conflicted resource demands
• Provides guidance, coaching, mentoring, training, and oversight for assigned employees through subordinate department heads and managerial staff

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in Business, Public Administration, or a related field preferred

Experience

• Five years of relevant executive management-level experience in public transit operations

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience guiding leadership development, implementation and oversight of Express Lanes, Intelligent Transportation Systems (i.e. Advanced Traffic Management (ATMS) and Advanced Traveler Information Systems (ATIS)) as well as management and oversight of maintenance contracts)
• Experience building successful coalitions within and outside large agency in furtherance of agency goals and objectives
• Experience implementing viable innovative financing/funding system related solutions and contracting strategies
• Experience overseeing procurements, contract management, and labor agreements

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of transportation system planning and operations
• Administrative principles and methods, including goal setting, program and budget development and implementation
• Financial, analytical, and statistical research processes and procedures
• Establishing, managing, and administering capital and operating budgets
• Social, political, and environmental issues influencing transit programs
• Applicable local, state, and federal laws, rules, and regulations
• Principles and practices of public administration
• Modern management theory and leadership practices

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and controlling the integrated work of a multi-tiered public transit organization
• Developing and implementing objectives, policies, procedures, work standards, and internal controls
• Determining strategies to achieve goals
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Preparing comprehensive reports and correspondence
• Providing leadership
• Building and managing effective teams
• Communicating effectively orally and in writing

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Lead multiple projects, programs, and functions and meet critical deadlines
• Work under pressure
• Exercise sound judgment, compassion, understanding, patience, and creativity in making decisions and resolving conflicts
• Identify and execute on opportunities for continuous improvement
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, budgets, contracts, and labor/management agreements
• Represent Metro before elected officials and the public
• Build a high-performance team based on trust, respect, recognition and inclusion
• Establish and maintain cooperative working relationships
• Interact professionally and sensitively with various levels of Metro employees, outside representatives, and public officials
• Supervise, mentor, and train assigned staff
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen
• Local travel

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Communicating through speech in the English language required
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

(HT)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 5/15/2026 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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