SENIOR EQUAL EMPLOYMENT OPPORTUNITY PROGRAM SPECIALIST (INVESTIGATIONS)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Performs complex assignments in support of Metro's Equal Employment Opportunity (EEO) unit investigating alleged violations of Metro's antidiscrimination and antiharassment policies. As part of Metro’s Equal Employment Opportunity (EEO) department, performs complex and thorough investigations and prepares analytical reports primarily regarding alleged violations of discrimination, harassment, and/or retaliation.

Recruitment Timeline: Exams are projected to be scheduled for the week of June 1, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Ensures Metro's EEO policies and programs are successfully administered
• Researches and stays up to date on relevant federal and state civil rights laws
• Collects and maintains EEO-related documentation and information from various sources
• Advises management and employees on matters pertaining to Metro's antidiscrimination and antiharassment policies
• Prepares responses to external EEO-related complaints, charges, audits, evaluations, and inspections
• Prepares complex internal and external reports and ensures their timely completion and submission
• Represents the Office of Civil Rights, Racial Equity & Inclusion in meetings, presentations, and events
• Provides guidance, coaching, training, and assistance to new, junior-level, and/or other EEO staff
• Assists in preparing and updating EEO policies, procedures, and related documents
• Evaluates workforce training needs regarding antidiscrimination and antiharassment laws and policies, and develops and presents trainings for Metro employees

Compliance

• Conducts complex studies and prepares reports to evaluate and monitor compliance with EEO-related statutes and regulations, Federal Transit Administration requirements, and Metro policies and procedures
• Assists in preparing Metro's EEO Program, which Metro submits to the Federal Transit Administration every four years
• Monitors and supports Metro recruiting, hiring, and promotional processes to ensure nondiscrimination and promote outreach to historically disadvantaged groups
• Assists in conducting workforce utilization analyses to monitor and address racial and gender disparities
• Presents information regarding Metro's EEO Program to management and employee groups
• Responds to EEO-related inquiries from federal agencies
• Monitors subrecipients of federal funds, including through site visits, to ensure compliance with EEO-related legal requirements and Metro policies and procedures
• Responds to EEO compliance-related inquiries from federal agencies
• Researches EEO-related best practices of other transportation organizations in the public, private, and nonprofit sectors

Investigations

• Receives, reviews, and preliminarily assesses incoming discrimination, harassment, and retaliation complaints
• Conducts complex investigations and/or proposes informal resolutions in response to discrimination, harassment, and retaliation complaints
• Prepares complex investigation reports that include factual findings and determinations of EEO policy violations
• Develops and presents recommendations for addressing EEO policy violations through employee discipline, training, and/or other methods
• Refers any non-EEO allegations to the appropriate department when presented in the complaint or during an investigation
• Remains up to date on investigative techniques and best practices in such areas as interview skills, report writing, and witness credibility
• Participates in mediation and conciliation efforts to resolve complaints
  
  

May be required to perform other related job duties
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications:

• Experience conducting complex personnel investigations and preparing clear, high-level reports regarding discrimination, harassment, and retaliation allegations
• Experience utilizing case management systems to ensure investigative case files are complete, well-organized, and up to date
• Experience summarizing and analyzing investigative evidence to determine whether a discrimination, harassment, or retaliation violation occurred
• Association of Workplace Investigations Certificate

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, Communications, Criminology, Sociology, or a related field

Experience

• Three years of relevant experience implementing compliance programs and/or conducting investigations for civil rights programs

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, practices, and legal authorities relating to civil rights compliance programs and/or investigations
• Civil rights compliance requirements and training techniques
• Labor relations, including collective bargaining agreements
• Training preparation and presentation techniques
• Interview techniques
• Quantitative and qualitative analytical tools
• Applicable business software applications such as Microsoft Outlook, Word, and Excel

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Performing complex work in support of equal employment opportunity and civil rights administration
• Preparing complex reports and correspondence
• Implementing civil rights compliance programs and/or conducting civil rights or personnel investigations Compiling and analyzing complex information and data
• Conducting interviews
• Interacting professionally with internal and external stakeholders at various levels
• Analyzing complex situations, identifying problems, and recommending solutions
• Assessing training needs and conducting training programs
• Operating a computer and other standard office equipment

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand and interpret applicable laws, rules, regulations, policies, procedures, and contracts (including collective bargaining agreements)
• Exercise sound judgment and creativity in reaching conclusions and making recommendations
• Operate effectively with significant independence
• Meet deadlines while managing a full case load
• Follow oral and written instructions
• Lead work teams as assigned
• Represent Metro before the public and other government agencies
• Analyze policies and collective bargaining agreements for relevance to complaint allegations, findings, and resolutions
• Effectively participate in mediation and conciliation to resolve complaints
• Handle highly confidential information
• Effectively communicate verbally and written
• Travel to offsite locations
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office setting
• Close exposure to computer monitors and video screen
• Local travel

Physical Effort Required

• Sitting at a desk or table
• Operating and communicating through a telephone or other telecommunication device
• Using a computer, keyboard, and mouse (or equivalent means) to perform necessary computer-based functions

(JJC)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 5/18/2026 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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