Facility Services Representative Lead - Austin Convention Center

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Under general supervision, this position is responsible for leading and performing activities of facility service staff who provide information, instruction, and assistance to clients and visitors.

Job Description:

Facility Services Representative Lead

Purpose:

Under general supervision, this position is responsible for leading and performing activities of facility service staff who provide information, instruction, and assistance to clients and visitors.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Coordinates and assists clients with move-in and move-out activities.
  
• Communicates and works with Event Coordinator regarding status of event, event changes, special client and event needs, etc.
  
• Briefs and provides information and instructions to facility services staff to meet client and visitor needs.
  
• Answers visitor and client questions and provides assistance.
  
• Observes and enforces department and facility safety and operational policies and procedures.
  
• Performs security and safety services. Monitors security and fire systems.
  
• Coordinates emergency response including evacuation process.
  
• Inspects and maintains equipment and vehicles for needed repairs and maintenance.
  
• Acts as point of contact in the absence of Event Coordinator.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
  
• Knowledge of principles and processes for providing customer and personal services.
  
• Knowledge of Federal, State and Local laws.
  
• Knowledge of City practice, policy and procedures.
  
• Knowledge of safety practices and procedures.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computer and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to lead others.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation with an associate's degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
  
• Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
  
• Experience may substitute for the education up to the maximum of two (2) years
  

Licenses and Certifications Required:

• Appropriate level of driver's license as specified for the individual's job.
  

Preferred Qualifications:

• Experience working in a public/private assembly facility, managing large crowds and individual clientele.
  
• Experience working with a dispatch/control center in the security operations field, including security access, video surveillance systems, and fire systems.
  
• Experience in Microsoft Office products, including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.
  

Other:

• Class C Driver's License
  

Notes to Candidate:

Salary Range: $22.48 - 25.24

Location: Palmer Events Center

Days and Hours:

1:00 p.m. - 9:00 p.m.The schedule includes a rotating shift. Ability to work some evenings, weekends, and holidays is required for this position.

When completing the City of Austin employment application:

The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

• A detailed, complete City of Austin employment application is required to evaluate your qualifications.
  
• Please be thorough in completing the employment application. List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), detailed job duties/responsibilities, and relevant professional certification(s) that are applicable to this position.
  
• Do not use statements such as “see resume” or “see LinkedIn profile.”
  
• Resumes will not substitute for a complete application or be used to determine qualifications. Any blank or incomplete application will be automatically screened from the hiring process.
  
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
  
• All responses to supplemental questions must be supported by information in your application.
  
• Starting salary will be based on overall relevant experience.
  
• No changes will be accepted after the job posting closes.
  

This position relies on a successful Criminal Background check.

Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.

Driving Requirement:

This position requires a Type C or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Assessment:

Assessment(s) may be administered as part of this recruitment process.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

Benefits:

Working with the City of Austin provides several health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please find the link here to the City of Austin employee benefits guide.

Important Notes to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-05-15

• 

• City of Austin

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