City of Austin

The City of Austin

This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017. 

Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. 

The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. 

Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. 

There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

City Government

The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. 

The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. 

The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

 

64 job(s) at City of Austin

City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in Human Resources, Business, or in a field related to the job, plus five (5) years of human resources experience, at least one (1) of which was in a lead/supervisory capacity. Graduation with a Master's degree from an accredited college or university may substitute for two (2) years of the required experience. Licenses and Certifications Required: None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community. The Quality Assurance Division and this position will assure quality human resources service delivery throughout the organization. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. • A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers. • A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you are selected as a top candidate: • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. • And are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. An assessment(s) may be administered as part of the interview process. Pay Range Commensurate Hours Monday through Friday; 8:00 am to 5:00 pm. Job Close Date 08/21/2020 Type of Posting Reserved for City Employees Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Suite 600, Austin, TX 78704 Preferred Qualifications 5 years of human resources experience supporting and working successfully with all levels as a strategic business partner and leader. Demonstrated success in being a partner with executives and managers. Ability to identify problems and guide other human resources professionals in resolving complex workforce issues. Ability to lead organizational-wide change initiatives. Ability to develop policies and procedures for a large, complex organization. Ability to provide leadership, with and without authority, within the Human Resources Department and throughout City departments. Experience developing and presenting human resources training to managers and supervisors. HR Certification, such as PHR , SPHR , IPMA -HR. Knowledge of City of Austin Personnel Policies and Municipal Civil Service Rules. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops and implements quality assurance strategies and plans, including strategic audit plans, to support and integrate with the Human Resources Department's ( HRD ) business and strategic plans. Is responsible for ensuring that corporate policies, procedures, and standards are consistently followed in departments through monitoring, compliance reviews, and similar quality assurance activities. Develops, coordinates, and establishes standards, policies, and procedures as they relate to human resources (HR) quality improvement and quality assurance initiatives. Leads quality improvement teams to evaluate and make improvements to HR processes across the organization. Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness. Identifies, collects, analyzes, and summarizes performance measurement data, identifies opportunities for improvement, and presents findings. Communicates recommendations for the improvement and awareness of quality issues across all City HR offices. Identifies education and training needs for HR professionals across the organization and assists in the development and delivery of curriculum. Participates in Citywide initiatives with an HR focus to ensure that standards are consistently applied. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of a broad range of HR functional disciplines. Knowledge of quality assurance and quality improvement methodologies. Knowledge of Federal, State, and Local laws and ordinances governing HR and employment practices. Knowledge of City practices, policies, and procedures. Knowledge of statistics, data collection, analysis, and data presentation. Knowledge of supervisory and managerial techniques and principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organization. Skill in analyzing HR business needs. Ability to lead organizational-wide change initiatives. Ability to train others. Ability to develop policies and procedures for a large, complex organization. Ability to provide leadership, with and without authority, within HRD and throughout City departments. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Human Resources Quality Assurance Coordinator are graduation with a Bachelor's degree from an accredited college or university with major coursework in Human Resources, Business, or in a field related to the job, plus five (5) years of human resources experience, at least one (1) of which was in a lead/supervisory capacity. Graduation with a Master's degree from an accredited college or university may substitute for two (2) years of the required experience. Do you meet the minimum qualifications for this position? Yes No * Describe your human resources experience at all levels of the organization as a strategic business partner. (Open Ended Question) * Please give an example of your ability to lead and coach human resources professionals and resolve complex workforce issues. (Open Ended Question) * Please tell us about your experience leading organizational wide change management initiatives and developing strategic goals and objectives. (Open Ended Question) * Describe your experience developing and updating human resources policies and procedures, and implementing process improvements. (Open Ended Question) * Please describe your experience developing and delivering training to managers, supervisors and employees. (Open Ended Question) * Do you currently hold a professional HR certification? If so, please list your certification(s). If you do not hold any certifications, please list N/A. (Open Ended Question) * Please describe your knowledge and experience with City of Austin Personnel Policies and Municipal Civil Service Rules. (Open Ended Question) * Are you a current City of Austin employee? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications This position may be filled at multiple levels- Disease Surveillance Specialist: Education and/or Equivalent Experience: Bachelors degree plus one year (1) of experience in investigating sources and/or experience working with communicable diseases. One additional year of relevant work experience may substitute for one year (1) of the required education with a maximum substitution of four years. Disease Surveillance Specialist Senior: Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university plus three (3) of experience in investigating sources and/or experience working with communicable diseases. One additional year of relevant work experience may substitute for one year (1) of the required education with a maximum substitution of four years. Notes to Applicants This position will work with the following programs: THISIS , STD*MIS, NEDSS , eHARS, Access, and Excel. 1. Responsible for management of all incoming reports of illness; receipt, review, distribution and data entry within established timeframes. 2. Collect and assure correct demographics are obtained from labs, providers, other individuals reporting disease occurrence. 3. Maintain filing systems and records retention systems in compliance with city and state laws. 4. Ability to communicate with the public, private medical professionals, and local, State, and federal public health professionals. When completing the City of Austin employment application : A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. A résumé is also required, but will not substitute for a complete COA employment application. When completing the City of Austin employment application, Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. If you are selected to interview: Candidates may be required to complete a skills assessment Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH worksite - including parking lots, garages or in any personal vehicle located on the premises. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range Specialist: $18.17-$22.71 Senior: $19.64-$25.04 Hours Monday - Friday 8am - 5pm. May require some evening and weekends. Job Close Date 08/14/2020 Type of Posting External Department Austin Public Health Regular/Temporary Temporary Grant Funded or Pooled Position Grant Funded Category Professional Location 5202 East Ben White, Austin Preferred Qualifications Experience with communicable disease surveillance Experience communicating with healthcare personnel Experience with data entry Experience with creating and managing spreadsheets in Microsoft Excel. Duties, Functions and Responsibilities For the Duties, Functions and Responsibilities of this position, please click the appropriate job description below: Disease Surveillance Specialist Job Description Disease Surveillance Specialist Senior Job Description Knowledge, Skills and Abilities For the Duties, Functions and Responsibilities of this position, please click the appropriate job description below: Disease Surveillance Specialist Job Description Disease Surveillance Specialist Senior Job Description Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position is a Bachelor's degree plus one year (1) of experience in investigating sources and/or experience working with communicable diseases. One additional year of relevant work experience may substitute for one year (1) of the required education with a maximum substitution of four years. Do you meet the minimum qualifications for this position? Yes No * If you answered yes to the previous question, please describe your experience. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Please explain how you meet the preferred qualifications for this position. (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited school of nursing plus two years of experience in clinic, hospital and/or public health nursing. Licenses and Certifications Required: License to practice nursing in the State of Texas. Must have current healthcare provider Cardiopulmonary Resuscitation ( CPR ) course completion card and will be required to maintain a current certification during employment. Notes to Applicants When completing the City of Austin employment application : Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. When completing the City of Austin employment application, any gaps in employment must have an explanation and dates of unemployment. Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Candidates may be required to complete a skills assessment. This position may require occasional driving. If selected, the top candidate must comply with the City of Austin Safe Driver Policy. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages or in any personal vehicle located on the premises. Please note that the Department may close the job posting at any time after 7 days Pay Range $29.56 - $38.42 Hours Monday - Friday 8a-5pm. With the possibility of working outside of normal business hours as needed. Job Close Date 09/18/2020 Type of Posting External Department Austin Public Health Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 East Ben White, Austin Preferred Qualifications Public Health experience Emergency Response or Crisis Management experience Community Outreach experience Bilingual English/Spanish Duties, Functions and Responsibilities For the Duties, Functions and Responsibilities of this position, please click the job description below: Registered Nurse Senior Job Description Knowledge, Skills and Abilities For the Knowledge, Skills and Abilities of this position, please click the job description below: Registered Nurse Senior Job Description Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited school of nursing plus two years of experience in clinic, hospital and/or public health nursing. Do you meet these requirements? Yes No * Do you have a current healthcare provider Cardiopulmonary Resuscitation (CPR) course completion card? Yes No * This position requires a current license to practice professional nursing in the State of Texas. Do you meet this requirement? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Please describe how you meet the preferred qualifications for this position. (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No * If you answered yes to the question above, please describe your experience. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter ResumeOptional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years of experience in public code enforcement, including one (1) year of case management experience in public code enforcement in one or more of the following code enforcement areas: structure/system maintenance or land use that includes site plan interpretation. Two (2) years of experience in building construction may substitute for the required experience in public code enforcement up to two (2) years. Graduation with a Bachelor's degree from an accredited college or university with major coursework in Environmental, Engineering, Urban Planning, Criminal Justice, or in a related field may substitute for experience in public code enforcement or building construction trade up to two (2) years. Licenses or Certifications: Valid Texas driver's license within thirty (30) days of hire. Criminal background check is required. Registered as a Code Enforcement Officer with the State of Texas within one (1) year of employment. Physical Requirements: Ability to bend, lift, walk, carry, or use a force equal to lifting up to fifty (50) pounds. Notes to Applicants Austin Resource Recovery ( ARR ) (a department within the City of Austin) is looking to hire a candidate responsible for compliance with ordinances that fall under ARR's jurisdiction. This includes but is not limited to, the Universal Recycling Ordinance ( URO ) and Construction Demolition Ordinance (C&D). The successful candidate will perform investigations, inspections, research, and evaluations associated with applicable ordinances along with monitoring the life cycle of cases. A competency assessment may be required to verify your skill set. This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). The responses to the supplemental questions inquiring about experience should be reflected on your application. Driving Requirement. This position requires a valid Texas driver's license or the ability to acquire one within 30 days of hire. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. NOTE : All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR work site - including parking lot or in any personal vehicle located on the premises. Pay Range $24.82 - $32.26 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may vary due to operational needs. Some nights and weekends may be required Job Close Date 08/21/2020 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Bldg. 1, Austin Texas 78754 Preferred Qualifications • Advanced experience in code enforcement case management including accurate and concise case documentation, detailed record keeping and report writing • Advanced experience writing and providing oral communication of any violation and the requirements for correction to customers, the public and other City staff to achieve voluntary compliance. • Current Basic Code Enforcement Officer registration and Code Officer II certification for the State of Texas • Extensive experience using a digital camera, laptop and/or notebook computer, and software applications related to case management of code cases and violations • Extensive experience reading and interpreting maps, building plans, and site plans Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Determines if violations are present at the reported properties, and enforces residential, commercial and multifamily complex nuisance complaints. Enforces moderate to complex substandard housing complaints and zoning complaints. Advises Code Inspectors through all phases of case management and field inspections. Conducts investigations on reported property code violations, which includes interviews with tenants/occupants, neighbors, contractors, workers, or property owners, to evaluate validity. Performs research of reported property to determine property ownership, current occupants, and extent of violations. Refers code violations to appropriate departments or agencies, and evaluates research findings to determine appropriate enforcement action. Coordinates the improvement or remedy of the violations with the property owners, violators, and/or other city departments. Coordinates with the notification of property owners or violators as required by code, regulation, or State statute for any action taken. Documents all actions, complying with all City standards, taken from initial investigation through the attainment of compliance, abatement, or judicial/administrative referral. Prepares complete cases for administrative, quasi-judicial, and judicial enforcement, which may include providing witness testimony. Complies with all applicable security and safety rules, regulations, and standards pertaining to vehicles and personal safety. Responds to inquiries regarding registered complaints and results. Performs post-disaster assessment of debris volume for collection services. Attends special meetings, which may include presenting/providing information related to code enforcement. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the principles, interpretation, and administration of applicable policies, codes, and municipal, State, and Federal regulations and guidelines. Knowledge of investigative techniques, procedures, and reporting. Knowledge of the methods required in reading and interpreting maps, building plans, and site plans. Knowledge of applying land use codes and ordinances, which includes, but is not limited to, research and the use of site plans. Knowledge of the coordination and integration of the investigative function with other operations, the department, and the City. Knowledge of data entry and retrieval procedures. Skill in evaluating research to determine applicable ordinances, codes, regulations, and statutes. Skill in written and oral communication of any violation and the requirements for its improvement or rehabilitation to architects, contractors, developers, other City staff, and the public to achieve voluntary compliance. Skill in making accurate measurements and computations. Skill in preparing clear and concise written reports, and in presenting data to provide timely management information. Skill in recordkeeping, organizational and time management to meet Federal, State, City, department, and division mandated deadlines. Skill in using a digital camera, laptop and/or notebook computer, and software applications. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from an accredited high school or equivalent, plus four (4) years of experience in public code enforcement, including one (1) year of case management experience in public code enforcement in one or more of the following code enforcement areas: structure/system maintenance or land use that includes site plan interpretation. Two (2) years of experience in building construction may substitute for the required experience in public code enforcement up to two (2) years. Graduation with a Bachelor's degree from an accredited college or university with major coursework in Environmental, Engineering, Urban Planning, Criminal Justice, or in a related field may substitute for experience in public code enforcement or building construction trade up to two (2) years. Do you meet the minimum qualifications as described? Yes No * Please provide a brief description of how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * This position requires that you registered as a Code Enforcement Officer with the State of Texas within one (1) year of employment. Are you able to meet this requirement? Yes No * This position requires a Valid Texas driver's license within thirty (30) days of hire. Do you have a Valid Texas driver's license or if selected for this position, do you have the ability to acquire a Valid Texas driver's license within thirty (30) days of hire? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Please describe your experience researching code enforcement cases. If you do not have this experience, list N/A. (Open Ended Question) * Please describe your experience using a digital camera, laptop and/or notebook computer, and software applications or applications related to case management of code cases and violations? (Open Ended Question) * Describe your experience writing and providing oral communication on any code violation to customers, the public, and other City Staff to achieve voluntary compliance. Please list the employers where you gained this experience. If no experience, respond "N/A". (Open Ended Question) * Do you have a Basic Code Enforcement Officer and Code Enforcement Officer II Certification? Yes No * Describe your experience reading and interpreting maps, building plans, and site plans. List the employers where you obtained this experience. If no experience, respond "N/A". (Open Ended Question) * If identified as the top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years Master's Degree in a related field may substitute for two (2) years of experience Licenses or Certifications: None. Notes to Applicants Position Description: Austin Energy seeks an IT Systems Consultant for the Application Development & Integration workgroup. This position develops Java enterprise web applications and complex enterprise application integrations and is responsible for scoping, designing, coding, modifying, debugging, implementing, documenting and testing software applications and enterprise integration solutions. The position also requires working with project teams in support of development and implementation of application and integration projects including requirements gathering, translating business requirements into technical requirements, system design, troubleshooting, deployment, monitoring, and performance enhancements to maintain optimal health of local, development, test and production environments. The position will play a key role in the Application Development & Integration group responsible for contributing to the design and architecture of secure, scalable, and maintainable software. In addition, the position will estimate work effort, effectively prioritize tasks, and conduct design and code reviews to ensure team standards and best practices. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Gaps in employment must include an explanation and dates of unemployment. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. This position requires a criminal background investigation. Pay Range $36.96 - $48.97 Hours Monday through Friday, 8 a.m. to 5 p.m. (40 hour work week) Additional work hours may be required to support 24-hour Utility operations which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 08/23/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Rd, Austin, TX 78704 - (TLC) Preferred Qualifications Experience in design and development using Java EE concepts Programming experience using Java, Java EE based web applications ( JSP , Servlet, JPA , JMS , JAXB ), Design Patterns, MVC Frameworks, SOAP / REST Web Services, XSLT , XPath Experience implementing service-oriented architecture ( SOA ) and enterprise application integration ( EAI ) Experience developing, analyzing, troubleshooting, debugging, and optimizing middleware integration solutions Experience with EAI / SOA standards and best practices, and integration architecture options Experience with RDBMS and SQL language proficiency with Oracle's database platform Experience with systems development life cycle ( SDLC ) including requirements gathering, development, testing, and deployment Experience with Agile / Scrum SDLC development methodology processes Familiarity with IBM WebSphere Application Server, IBM DataPower and Tibco BusinessWorks Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Implement and integrate highly complex business systems including the design and architecture of system interfaces, configuration management, documentation, administration, monitoring, troubleshooting and maintain detailed plans for systems disaster recovery and testing 2. Plan and forecast budget needs for new hardware and software including the retirement of existing systems 3. Make independent decisions with significant impact for procurement of technical solutions in their focus area 4. Test, install and/or upgrade, and implement new software and/or hardware and releases 5. Develop and/or implement and ensure the compliance of IT policies, standards and procedures 6. Provide solution based cost analysis 7. Consult on projects or lead project management of enterprise storage, systems implementations and development 8. Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance 9. Communicate and make presentations to the City's technical departmental representatives and department business managers 10. Research and analyze the technology market and vendor products to determine the strategy that best meet the IT business needs Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge, at an expert level, in storage, email systems, directory services, and/or virtual systems • Knowledge of application and operating systems • Knowledge of industry and department best practices, requirements and policies and procedures • Knowledge of system capacity planning • Skill in mentoring and monitoring daily work activities of others • Skill in selecting and using training/instructional methods and procedures • Skill in documenting and maintaining complex application and process or configuration information • Skill in installing and maintaining applications, operating systems, or equipment • Skill in providing day-to-day system/application administration in support in a variety of work environments • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to inspire, motivate, and influence others to achieve individual and collective goals • Ability to make sound decisions in a timely manner that solve issues and stand the test of time • Ability to recognize, plan, focus upon, and work toward what is most important or critical • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity • Ability to recognize, manage, and resolve conflict efficiently and equitably Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Systems Consultant position requires graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications. Provide detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Please review the preferred qualification section, to qualify for each preferred qualification include your relevant experience for each job in the duties, functions, and responsibilities section where applicable. Do you understand this requirement? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity. Experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required: Construction Rehabilitation Services division manager: TCEQ Class "B" Water Distribution license and Class "B" Wastewater Treatment, or Collection Class III license. A single TCEQ Class "A" Water or Wastewater license may be substituted for dual license requirement. A Texas Professional Engineer (PE) License may be substituted for a Class "A" TCEQ License; or if currently licensed in another state, the ability to obtain a Texas PE License within six (6) months of employment. Notes to Applicants The AW Operations & Maintenance Division Manager for Construction & Rehab Services ( CRS ) will lead a division comprised of 3 direct reports and approximately 42 indirect reports who are focused on capital improvement projects for Austin Water and providing support to other AW divisions as well as other COA departments when requested. This Manager will oversee an operations & maintenance budget of at least $3.7 million as well as a CIP budget of approximately $2 million, and be responsible for negotiating and managing special projects not routinely performed by the division. The working hours of Construction & Rehab Services are Monday - Thursday, 6:30 am - 5:00 pm which may require Division Manager availability outside of their regular work schedule. Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. A résumé and cover letter are required, but will not substitute for a complete employment application. Do not use the phrase, "see résumé" to complete your employment application. That will be considered incomplete. Incomplete applications will not be considered. Required Licensure: The position requires a Texas Commission on Environmental Quality ( TCEQ ) Class B Water Distribution license and Class B Wastewater Treatment license or Collection Class III license. A single TCEQ Class A Water or Wastewater license may be substituted for the dual license requirement. A Texas Professional Engineer (PE) license may be substituted for a Class A TCEQ license may be substituted for a Class A TCEQ license. If the identified candidate is coming from outside of Texas, they must have an equivalent license or demonstrate the ability to obtain the appropriate license within six months. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.. Pre-Employment Requirements If you are identified as a top candidate, verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution as well as proof on professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. The top candidate must also pass a Criminal Background Investigation. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $36.96 - $48.97 Hours Monday - Friday, 8:00 am - 5:00 pm with some flexibilit.y Other hours may be required to meet the needs of 24/7 utility operations. Job Close Date 08/21/2020 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Tim Louviere Service Center, 6301-B Harold Court, 78721 Preferred Qualifications Management experience in developing a strategic plan for a division and managing day -to-day operations to meet division goals such as schedule & resource planning, fiscal management & budgeting, and implementing quality controls Experience with capital improvement project management Strong organizational skills and demonstrated experience in planning, organizing & working with frequent interruptions & changes in priorities and collaborating effectively with other departments or units within an organization to meet business objectives Demonstrated ability to make sound decisions in complex situations Experience applying local, state, and federal water and wastewater associated regulations and industry practices to construction and capital improvement project activities Experience implementing excavation safety best practices as it relates to underground utility construction Knowledge of and experience using a CMMS ( IPS , EAM , Maximo or similar) for asset management, workload management, & operational readiness State of Texas Professional Engineer (PE) license Ability to travel to multiple locations Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops, executes, and evaluates strategic short-range and long-range plans and criteria for a variety of projects, programs, and division activities. Coordinates facility, process, and project activities within the division, between other Utility divisions and City departments, and with outside consultants, engineers, associations, regulatory agencies, neighborhood associations, and the general public. Evaluates programs for effectiveness and accomplishment of goals. Generates and analyzes data to discern patterns, discrepancies, and opportunities for process improvements. Prepares, consolidates, and monitors division-wide budget based on budgets for plants, laboratories, and treatment infrastructure. Contributes to writing specifications for requests for proposal (RFPs) or requests for quotes (RFQs), evaluates bid proposals, and recommends or approves contractor selection. Develops, reviews, revises, and approves procedures and specifications for plant, field, or laboratory operations; equipment; and technical instrumentation; analytical testing procedures; quality control programs; safety programs; and training programs. Interprets, explains, and ensures compliance with applicable policies, procedures, ordinances, and Federal and State regulations. Facilitates, conducts, and attends meetings and represents the division, department, and City. Provides technical advice and assistance to internal and external customers. Responsibilities- Supervision and/or Leadership Exercised: Performs the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and local laws. Knowledge of city practice, policy and procedures. Knowledge of safety practices and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge of fiscal planning and budget preparation. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects. Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment. Ability to work with frequent interruptions and changes in priorities. Ability to make public presentations. Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include graduation with a Bachelor's degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Please list the type(s) of Texas Commission on Environmental Quality (TCEQ) licenses or Engineering licenses that you currently hold. If you have any out-of-state licenses that you believe are eligible for reciprocity, please list those. Be sure to include your license number and expiration date. (Open Ended Question) * Describe your relevant supervisory or management experience including hiring, assigning work, counseling, and evaluating employee performance. Include the largest number of employees you were responsible for at one time. (Open Ended Question) * Describe your experience developing and evaluating short range and long range strategic planning. (Open Ended Question) * Describe your experience in schedule and resource planning, budgeting, and implementing quality controls. Indicate how many years of experience you have in each of these areas. (Open Ended Question) * Please describe your experience in the planning, implementation and oversight of capital improvement projects. (Open Ended Question) * Describe your ability to multitask, prioritize and manage multiple projects and assignments and work with frequent interruptions while meeting critical deadlines. (Open Ended Question) * Briefly describe your experience in coordinating, collaborating and working effectively with other departments or units within an organization to meet business objectives. (Open Ended Question) * Please describe your ability to make sound decisions in complex situations. (Open Ended Question) * Please describe your experience applying local, state, and federal water and wastewater associated regulations and industry practices to construction and capital improvement projects. (Open Ended Question) * Describe your experience with excavation safety as it relates to underground utility construction. (Open Ended Question) * Describe your experience in the use of computerized maintenance management systems (CMMS) (i.e. Hansen, Maximo, Info EAM) for asset management, workload management or operational readiness. Please include years of experience and specific duties and responsibilities related to asset management systems. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * How did you first hear of this position? Career Fair or Job Fair Job Seeker Website (Indeed, Glassdoor, Dice, WorkinTexas.com, Careers in Government, etc.) College/University Alumni Recruitment (Handshake, job boards, etc.) Recruitment Postcard COA/AW Employee (please provide name below) or COA website LinkedIn Professional Association Job Board (AWWA, Women in Technology, Austin HR Management Association, TX Engineering Foundation, etc.)) Other * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university in a related field, plus four (4) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including three (3) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone water distribution system, wastewater treatment plant, or wastewater collection system, including two (2) years of experience which were in a supervisory or management capacity. OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including seven (7) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone distribution system, wastewater treatment plant, or wastewater collection system , including two (2) years of experience which were in a supervisory or management capacity. Licenses or Certifications: Water Treatment Plant Operations: TCEQ Class B Surface Water License or higher. Water Distribution Systems Facility: TCEQ Class B Surface Water License, Class B Water Distribution License or Class B Groundwater License or higher. Wastewater Treatment Plant Operations: TCEQ Class B Wastewater License or higher. Wastewater Collection Systems Facility: TCEQ Class B Wastewater License or Class III Collections License or higher. Notes to Applicants The AW Operations & Maintenance Superintendent for Remote Facilities will be responsible for the management and oversight of 9 remote facilities with 2 direct reports and 12 indirect reports. The superintendent will manage a budget of approximately $3.4 million dollars and be responsible for overseeing capital improvement project contracts and contractors. This position requires significant collaboration with internal and external agencies such as Facilities Engineering, Instrumentation, and Electrical. This position is also responsible for setting goals and strategic direction for the work group. Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. Provide each job title and employment dates for all jobs included on the application. Your work history should include the duties you performed and any supervisory or management responsibilities including the number of direct and indirect reports. A resume and cover letter are required but will not substitute for a complete employment application. Do not say "see resume" for your job duties or as a response to a supplemental question. Doing so will cause your application to be considered incomplete. All incomplete applications will be disqualified. Required Licensure: The position requires a Class B Wastewater license or higher from TCEQ (Texas Commission on Environmental Quality) upon hire. If the identified candidate is coming from outside of Texas, they must have an equivalent license or demonstrate the ability to obtain the appropriate license within six months. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through skills testing - specifically in Microsoft Word, Excel, and Outlook at the intermediate level - with a required minimum passing score of 70% on all tests to be considered for the next step in the process. Pre-Employment Requirements If you are identified as a top candidate, verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution as well as proof on professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. The top candidate must also pass a Criminal Background Investigation. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $33.21 - $43.17 Hours Monday - Friday, 7:00 am - 3:30 pm Other hours may be required to meet the needs of 24/7 utility operations. Job Close Date 08/21/2020 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Walnut Creek Wastewater Treatment Plant, 7113 FM 969, 78724 Preferred Qualifications Strong organizational skills and demonstrated experience in planning, organizing and working with frequent interruptions and changes in priorities and collaborating effectively with other departments or units within an organization to meet business objectives Experience interacting with all levels of personnel throughout the organization and adapting communication styles to meet the needs of internal and external customers Experience with and knowledge of Texas Commission on Environmental Quality ( TCEQ ) permitting and reporting requirements Experience using performance measures to facilitate strategic planning and goal setting Experience using related software such as Microsoft Suite, geographic information systems, computerized maintenance management systems, and financial programs (i.e. e-Capris, e-Combs, etc) Ability to regularly travel to multiple locations as part of normal job duties Texas Commission on Environmental Quality ( TCEQ ) Class A Wastewater license Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interprets and reviews compliance with applicable policies, procedures, and regulations. Monitors operational/mechanical expenditures. Evaluates bid proposals and recommends selection. Coordinates facility activities with system requirements. Coordinates operation/maintenance of treatment facilities, water distribution system, or wastewater collection system with engineers, other departments, contractors, State/Federal regulatory agencies, neighborhood associations, and citizens. Manages site requirements (noise, environment, security). Manages safety programs, including inspections/reporting. Manages regulatory requirements: EPA , TCEQ , Watershed Protection, and AFD . Develops and recommends changes to operating procedures. Analyzes and interprets data and prepares reports, including performance measures. Prepares budget for facility. Provides technical advice to internal and external customers. Researches and responds to management and citizen questions. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of water treatment facilities, wastewater treatment facilities, multi-zone water distribution systems, or wastewater collection systems. Knowledge of EPA and regulatory requirements. Knowledge of Federal, State, and Local laws. Knowledge of City practices, policies, and procedures. Knowledge of fiscal planning and budget preparation. Knowledge of supervisory/managerial techniques and principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities, Ability to establish and maintain good working relationships with other City employees and the public. Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university in a related field, plus four (4) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including three (3) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone water distribution system, wastewater treatment plant, or wastewater collection system, including two (2) years of experience which were in a supervisory or management capacity. OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including seven (7) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone distribution system, wastewater treatment plant, or wastewater collection system , including two (2) years of experience which were in a supervisory or management capacity. Do you meet these minimum qualifications? Yes No * Please list the type(s) of Texas Commission on Environmental Quality (TCEQ) Licenses that you currently hold or any licenses from another state which you believe to be eligible for reciprocity. Be sure to include your license number and expiration date. (Open Ended Question) * Describe your experience in planning, organizing, and working with frequent interruptions and changes in priorities and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Briefly describe your experience in coordinating, collaborating and working effectively with other departments or units within an organization to meet business objectives. (Open Ended Question) * Describe your experience interacting with different levels of personnel throughout an organization and adapting communication style to meet the business needs of internal and external customers. Please indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Please describe your experience and knowledge of TCEQ permitting and reporting requirements. (Open Ended Question) * Please describe your experience using performance measures to facilitate strategic planning and goal setting. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * What is your level of knowledge working with Geographic Information Systems technology? No Knowledge Entry Level Intermediate Advanced * Which of the following describes your experience in the use of a computerized maintenance management system (CMMS- i.e., Hansen, Maximo, Infor EAM) for asset management, workload management or operational readiness? None Less than 2 years 2 to 5 years 5 to 10 years More than 10 years * Please list your financial software systems experience and proficiency level. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * How did you first hear of this position? Career Fair or Job Fair Job Seeker Website (Indeed, Glassdoor, Dice, WorkinTexas.com, Careers in Government, etc.) College/University Alumni Recruitment (Handshake, job boards, etc.) Recruitment Postcard COA/AW Employee (please provide name below) or COA website LinkedIn Professional Association Job Board (AWWA, Women in Technology, Austin HR Management Association, TX Engineering Foundation, etc.)) Other * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university. Licenses and Certifications Required: None. Notes to Applicants *Resume and cover letter are required and will not be accepted in lieu of a complete online application. *A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for this position. *A skill based assessment may be administered to candidates selected for interview. *Information For City Employees: If you are an employee within the Office of the City Auditor and are also in good standing and meet the minimum and preferred qualifications of this position, you will be included in the initial interview. Pay Range $24.53 - $ 27.19 Hours Monday - Friday 8 am - 5pm (hours may vary). Job Close Date 08/14/2020 Type of Posting Departmental Only Department Office Of The City Auditor Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 200 West Cesar Chavez Street, Suite 200 Austin, TX 78701 Preferred Qualifications Experience auditing municipal government programs/operations for effectiveness/efficiency Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Conduct interviews and meetings with external clients to elicit useful, relevant, and reliable information. Collect and analyze both qualitative and quantitative data, extracting information that is significant to the project. Conduct research on subject matters related to the project. Document information and conclusions in an organized and useful manner. Use collected information to support conclusions. Develop clear, concise, timely, and accurate written summaries. Demonstrate increasing mastery of performance auditing processes, procedures and techniques. Responsibilities - Supervisor and/or Leadership Exercised: Possess and maintain the highest standards of conduct, honesty, and loyalty in both official and personal matters. This position is not responsible for supervising. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of and ability to adhere to appropriate professional standards, including the Government Auditing Standards. Ability to master steep learning curves regarding government organizations, programs, activities, functions, and, where applicable, their interrelations with the private and not for profit sectors. Ability to solicit, receive, analyze, and use information provided by office staff and external clients and stakeholders. Ability to maintain objectivity and implement appropriate standards of care in all scopes of work. Ability to complete assigned duties and functions in a timely and effective manner. Ability to demonstrate continuous learning and growth by developing a new skill or pursuing a professional certification. Proficient at collecting information according to an established project plan. Proficient at working with others to achieve a project goal or objective. Ability to analyze and evaluate facts; make sound, objective assessments and observations; and where appropriate, make constructive recommendations. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university. Do you meet these requirements? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * Are you a current employee with the City of Austin, Office Of The City Auditor? Yes No * Please describe your experience with providing reviews and feedback on work developed by other team members. (Open Ended Question) * Describe your experience with performance audit processes, procedures and techniques. (Open Ended Question) * Please describe your experience with auditing municipal operations, programs, and functions? (Open Ended Question) Optional & Required Documents Required Documents Cover Letter ResumeOptional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, or customer service. Notes to Applicants Physical requirements for Customer Service / Mail Room Position: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position will involve collection and sorting of mail, carrying tub from various to locations to car, lifting mail tubs from ground to truck bed approximately 36 inches as well as customer service and dispatch duties. Though a majority of the day may be spent on office task/computer use, the position also involves sitting while driving a vehicle for up to 3 hours per day picking up and delivering items around the City of Austin using a company vehicle. Driving involves entering or exiting the cab and the rear step of the truck 36 inches around 5-10 times per day. The employee will apply up to 40 pounds of force occasionally and less force frequently to move objects. The position requires constant standing and grasping of boxes and other packages. This will involve continuous use of arms, shoulders, legs and feet. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, squatting, kneeling, pushing/pulling, lifting and stooping while carrying up to 40 pound packages. Employees must have sufficiently good eyesight to drive and inspect truck and other equipment. Additionally, listening while driving is necessary to hear emergency vehicles and other issues with traffic or operational equipment. Employees must also be able to hear and speak to communicate with supervisors, dispatchers, and citizens. This position will answer requests from internal and external customers via phone and email requesting assistance with City of Austin, Austin Resource Recovery Department. It will create Service Requests (SRs and FAs) as appropriate for billing, cart orders, bulk and brush pick-ups, missed pick-ups, dead animal collection and complaints. Additionally, it will be in charge of creating cases for Austin Code Department and entering complaints for Code Compliance in CSRP system and AMANDA . The position will research information given by management and other departments as requested, process requests for billing, enter Field Activities or To-DOs in CC&B system for billing requests, cart orders, correct any programming discrepancies in CC & B to eliminate duplicates and errors created by software, order field checks for carts and handle customer escalated calls transferred by the 311 & AE call center and other city departments. Finally, the position will provide coverage for dispatch by communicating with employees via two-way transceiver radio, Alpha pager, and documenting all received radio transactions in the dispatch log. A competency assessment may be required to verify your skill set. This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). The responses to the supplemental questions inquiring about experience should be reflected on your application. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Go to the Driver Safety Program for more information: Click Here To View Driver Safety Program Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. NOTE : All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $18.17 - $ 22.71 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may vary due to operational needs. Some nights, weekends and holidays may be required. Job Close Date 08/14/2020 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Administrative Support Location 1520 Rutherford Lane Bldg 1, Austin, Texas 78754 Preferred Qualifications Experience working in a utility customer service or utility billing role. Experience working in a governmental /municipality customer service role. 2 years of customer service or call center experience handling escalated complaints via phone and/or email. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities- Supervision and/or Leadership Exercised: May train others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum qualifications for the Customer Service Representative position requires: Graduation from an accredited high school or equivalent, plus two (2) years experience in billing, credit counseling, and customer service. Do you meet the Minimum Qualifications of this position? Yes No * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Do you have experience working in a utility customer service or utility billing role? Yes No * Are you willing to work varied hours to include evenings, and weekend day(s)? Yes No * * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? yes no * Tell me about your experience working in a utility customer service or utility billing role. In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * What experience do you working in a governmental/municipality customer service role? In your answer please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * Tell me about your years of customer service or call center experience handling escalated complaints via phone and/or email. In your answer please include which position on your application where you gained this experience, how many years your performed this role and what specific role you played. If you do not have this experience, please put N/A. (Open Ended Question) * How many years of customer service or call center experience handling escalated complaints via phone and/or email. none less than 1 more than 1 but less than 2 more than 2 but less than 3 3-5 years 5 years + * How many years of experience do you have in billing, credit counseling, or customer service? none less than 1 year more than 1 year but less than 2 more than 2 years but less than 3 3-5 years 5 years + * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with a Bachelor's degree plustwo (2) years of experience in a field related to public health/human services programming, planning or program management, one (1) year of which was in a lead or supervisory capacity. Master's degree may substitute for one (1) year of the required work experience. Experience may substitute for education up to a maximum substitution of four (4) years Licenses or Certifications: None. Notes to Applicants This position will help meet project goals of improving the optimal health of adolescents in the Del Valle Independent School District ( DVISD ), and reducing teen pregnancy and sexually transmitted infections through: (1) effective sexual health education; (2) youth, family and community engagement in systems improvement; and (3) improving the support services system, which includes expanding support services for DVISD youth. When completing the City of Austin employment application : Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. When completing the City of Austin employment application, any gaps in employment must have an explanation and dates of unemployment. Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Candidates may be required to complete a skills assessment. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages or in any personal vehicle located on the premises. Electronic Notification to Applications: Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health. This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit: Https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range $26.30 - $34.20 Hours Monday - Friday; 8am-5pm. Occasional Night and Weekends. Job Close Date 08/19/2020 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Professional Location 1200 Montopolis Drive, Austin, TX 78741 Preferred Qualifications At least 2 yrs experience in project planning and contractor management At least 2 yrs experience in partnership development and program evaluation At least one year of experience working with adolescents/youth in the area of teen health. Bilingual in Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Conduct planning, development and evaluation of assigned program. Provide supervision of program implementation. Perform grant writing and management of grant budget. Collaborate with community based organizations. Promote program and provide program information to community. Provide educational and community awareness presentations. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the area of specialization. Knowledge of current principles and practices of planning and program implementation. Knowledge of organization and administration of public health and/or human service programs. Knowledge of program monitoring and policy analysis. Skill in effective oral and/or written communication. Skill in resolving problems or situations requiring the exercise of good judgement. Skill in establishing and maintaining good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from an accredited four-year college or university with a Bachelor's degree plustwo (2) years of experience in a field related to public health/human services programming, planning or program management, one (1) year of which was in a lead or supervisory capacity. Master's degree may substitute for one (1) year of the required work experience. Experience may substitute for education up to a maximum substitution of four (4) years. Do you meet the minimum qualifications for this position? Yes No * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * Please describe your work experience in leading, coordinating and/or supervising programs in the area of Maternal Child and Adolescent Health (Open Ended Question) * Describe your experience working with federal grants and federal grant reporting. (Open Ended Question) * Please describe in detail your experience establishing partnerships with local schools and other community organizations (Open Ended Question) * Describe your experience with budgeting, purchasing, and contract management as a part of a local, state, or federal governmental agency? (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know * If you answered yes to the question above, please describe your experience. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter ResumeOptional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications This position will be filled at one of three levels depending on qualifications. For Minimum Qualifications, please click on the appropriate job description below: Engineering Associate A Engineering Associate B Engineering Associate C Notes to Applicants Position Overview Coordinate and provide administrative and technical review of development plans (preliminary plans, plats, subdivision construction plans, site plans, zoning cases and development assessments), to assess land use, establish water and wastewater service providers, determine service requirement plan notes, and confirm status and inclusion of easements. Perform utility assessments of existing infrastructure and its ability to serve new development, including the provision of fire flow. Coordinate the efforts of multiple internal Austin Water work groups, such as Pipeline Engineering, Facility Engineering, Industrial Waste, Cross Connection, and Private Plumbing. Provide support services to the service extension request ( SER ) program. This position will be filled at one of the following levels depending upon candidate qualifications: Engineering Associate A: $22.83 to $28.99 per hour Engineering Associate B: $24.82 to $32.26 per hour Engineering Associate C: $27.88 to $36.25 per hour Location: Initially this position will be located at Waller Creek Center, 625 E. 10th Street, Austin, TX 78701.. There is a planned relocation for Fall 2020 to the Permitting and Development Center, 6310 Wilhelmina Delco Dr., Austin, TX 78752. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. Do not say "see resume" as that will be considered an incomplete application and disqualified. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range Please see Notes to Applicants for salary information. Hours Monday - Friday, 8:00 am - 5:00 pm with some flexibility Job Close Date 08/20/2020 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location See Notes to Applicants for Location Information Preferred Qualifications The ability to review site plans and subdivision plans to verify appropriate utility easements are identified and provided; to verify from a broad perspective that there is sufficient capacity for water and/or wastewater service; to ensure utility design criteria is adhered to; and to verify compliance with local and state rules and regulations Knowledge of and experience adhering to all relevant code and utility design criteria related to land use, land development, and water and wastewater infrastructure such as Texas Commission on Environmental Quality Utility Design Criteria, Uniform Plumbing Code, International Fire Code, and municipal land development codes Knowledge and experience with design, construction, and/or operation and maintenance of private plumbing, public water distribution systems, and public wastewater collection systems Ability to determine and communicate with the customer applicable water and wastewater service options Experience using GIS software such as ArcMap or ArcPro for system analysis and mapping Experience using municipal permitting, plan review, and/or work order software Skill in collaborating and coordinating with multiple work groups within a utility, government, or other similarly regulated industry Ability to communicate technical details in response to internal and external customers inquiries Duties, Functions and Responsibilities This position will be filled at one of three levels depending on qualifications. For Duties, Functions and Responsibilities, please click on the appropriate job description below: Engineering Associate A Engineering Associate B Engineering Associate C Knowledge, Skills and Abilities This position will be filled at one of three levels depending on qualifications. For Knowledge, Skills and Abilities, please click on the appropriate job description below: Engineering Associate A Engineering Associate B Engineering Associate C Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include a Bachelor's degree from an accredited college or university with major coursework in Engineering or in a field related to the job, experience may substitute for education up to four (4) years. Do you meet these qualifications? Yes No * How many years of experience do you have in preparing/designing and/or reviewing development plans? None Less than 1 year 1 - 2 years 2 - 4 years Over 4 years * Please describe your experience in the preparation and/or review of development plans. (Open Ended Question) * Briefly describe your knowledge and experience with codes and design criteria related to land use, land development, and water and wastewater infrastructure including but not limited to the Texas Commission on Environmental Quality (TCEQ) Utility Design Criteria, Uniform Plumbing Code, International Fire Code, and municipal land development codes. (Open Ended Question) * Please describe your knowledge and experience with design, construction, and/or operation and maintenance of private plumbing, public water distribution systems, and public wastewater collection systems. (Open Ended Question) * Please describe your ability to determine applicable water and wastewater service options for properties. Please include whether you have any experience communicating your determination and technical details to customers. (Open Ended Question) * How many years of experience do you have using GIS software such as ArcMap, ArcPro or others for system analysis and mapping? None Less than 1 year 1 - 2 years 2 - 4 years Over 4 years * How many years of experience do you have working with municipal permitting, plan review and/or work order software, such as AMANDA, Infor IPS, or others? None Less than 1 year 1 - 2 years 2 - 4 years Over 4 years * Describe your experience collaborating and coordinating with multiple work groups within a utility, government, or other similarly regulated industry (Open Ended Question) * Please describe your ability to respond verbally and in writing to internal and external customers inquiries on technical details related to this position. (Open Ended Question) * How did you first hear of this position? Career Fair or Job Fair Job Seeker Website (Indeed, Glassdoor, Dice, WorkinTexas.com, Careers in Government, etc.) College/University Alumni Recruitment (Handshake, job boards, etc.) Recruitment Postcard COA/AW Employee (please provide name below) or COA website LinkedIn Professional Association Job Board (AWWA, Women in Technology, Austin HR Management Association, TX Engineering Foundation, etc.)) Other * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Licenses and Certifications Required: None. Notes to Applicants POSITION DESCRIPTION : The contact center is rich in data from a multitude of sources. We are in need of someone who can take these disparate pieces of data and business intelligence analysis to help tell a story and to provide recommendations of what levers to pull to produce favorable outcomes for both the organization and our customers. It will be vitally important that the candidate is proficient in data mining, design, development and implementation of BI and analytics systems. The successful candidate must be able to analyze business performance and develop reports and data visualizations to support the business to make informed decisions. They should be detail oriented, inquisitive and curious, aware of and have worked with benchmarking organizations, understand predictive and prescriptive analysis and present/communicate to a wide range of customers - to include business partners and Executives. We are looking for a candidate proficient in the following: 1. Tableau; 2. Dashboard creation and data visualization tools, 3. ETL , OLAP and Drill Down APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov ASSESSMENTS : Candidates selected for interview(s) may be required to complete an assessment(s). VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. Pay Range $31.33 - $40.73 Hours 8 am - 5 pm, Monday - Friday Shift may change according to departmental needs. Job Close Date 08/30/2020 Type of Posting External Department Austin Energy Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs, Austin, TX 78704 Preferred Qualifications intermediate experience in SQL , MS Excel, and Business Intelligence tools Proficient using data visualization tools Proficient experience using MicroStrategy Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions. 2. Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results. 3. Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports. 4. Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards. 5. Performs conversions, imports, and exports of data within and between internal and external software systems. 6. Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations. 7. Enhances the performance of BI tools by defining data to filter and indexes. 8. Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports. 9. Tracks, monitors, and analyzes performance and production issues, and implements improvements. 10. Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations. 11. Maintains the quality of Metadata Repository by adding, modifying, and deleting data. 12. Provides input to the development of data/information quality metrics. 13. Tracks and reports on issues and enhancement requests for the business in a timely manner. 14. Analyzes and tests new releases/versions of software. 15. Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects. Knowledge of industry standard database systems such as MS, SQL , and Oracle. Knowledge of Software Development Life Cycle ( SDLC ) and Information Technology Infrastructure Library ( ITIL ) concepts. Knowledge of release, change, configuration, and incident management. Knowledge of industry reporting techniques and developing and maintaining interactive reports. Knowledge of relational data modeling and relational database design. Knowledge of standard industry ERP technologies such as SAP . Knowledge of business operations as well as one or more business functional areas. Skill in data analysis and data mining. Skill in identifying and solving system and application problems. Skill in coordinating work projects and providing technical assistance. Skill in preparing data structures, flowcharts, and logic flow diagrams. Skill in applying migration procedures. Skill in analyzing and meeting the data processing needs of users. Skill in working with people of varying technical abilities in a team environment. Skill in training groups on reporting standards. Skill in analyzing major system reporting problems and applying appropriate solutions. Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing. Ability to learn City specific and industry standard reporting tool sets. Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing. Ability to support and work with Business Intelligence/Data Warehousing environments. Ability to establish and maintain effective working relationships with City staff and the general public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Do you meet these requirements? Yes No * If you answered yes to the previous question, please describe how you meet these minimum qualifications. (Open Ended Question) * Do you have experience using data analysis and/or business intelligence software? Yes No * Please list the data analysis platforms and/or business intelligence software you have worked with and your level of proficiency in each. (Open Ended Question) * Describe your experience in creating data visualizations. List the software you have used. (Open Ended Question) * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Graduation with a Bachelor's degree from an accredited college or university in Public or Business Administration, Accounting, Finance or in a field related to the job, plus a minimum of eight (8) years of progressively increasing responsibilities relevant to the water utility industry, including six (6) years of experience in a managerial or executive capacity. Graduation with a Master's degree from an accredited college or university in the fields above may be substituted for two (2) years of the required non-supervisory experience. Notes to Applicants Position Overview As an executive level position reporting to the Director and with minimal direction, this position executes as the Chief Financial Officer for Austin Water. This position has the fiduciary responsibility for administering all financial operations and proceedings for Austin Water, including financial management, budget and accounting, and supply chain management divisions. To view or download a brochure that details this exciting opportunity click here Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. Regarding Your Application: A detailed and complete Employment Application is required. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. Verification of employment history dates on resume should match online Employment Application. Employment history dates must include month and year. To ensure consideration, candidates should apply by September 6, 2020. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration. This position is subject to the Texas Open Records Act. For questions about this position please contact thomas.birdwell@austintexas.gov If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Effective October 1, 2014 , all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range Commensurate Hours 8:00 AM to 5:00 PM Monday - Friday. Hours may vary depending upon business needs. Job Close Date Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center 625 E. 10th St. Austin, TX 78701 Preferred Qualifications The ideal candidate should be knowledgeable managing utility and/or other governmental entity financial functions, including budgeting, accounting, accounts payable, procurement card program, forecasting, cost of service, rate development, debt management, and regulatory filings and reporting. The candidate should possess excellent interpersonal skills with a strong ability to establish relationships with City staff and the community. Prior supervisory experience in a large, robust city/organization is highly preferred. Advanced written and verbal communication skills are imperative for this position. The following core competencies are important for this role: Planning Priorities - Recognizes, plans, focuses upon, and works toward what is most important or critical. Debt Management Experience - Experience in debt management strategies including commercial paper interim financing, revenue bond issuance timing, Texas Water Development Board low-interest loan processes, official statement updates, long-term debt management strategies, debt defeasance planning, coordinating with City's Treasury Office and financial advisors, and developing and presenting to rating agencies. Supply Chain Management Experience - Experience in Supply Chain Management functions including procurement and contract management, inventory management and warehouse stores, and Fleet management, budgeting and procurement assistance. Communicates Effectively - Demonstrates the ability to convey and receive information and ideas in an open, clear, and articulate manner with respect to cultural differences and others' perspectives. Exercises Leadership - Uses appropriate judgement to handle critical, problematic, or a striking set of conditions with focus, ownership, and accountability. Thinks Strategically - Enables others to better understand and implement the vision and strategy, while being the aligned forward thinker, has the ability to formulate and communicate sound business strategy, and implement in a clear and concise manner. Community Collaborator - Has experience in presenting complex financial information strategies to public stakeholders, utility management, City Manager's Office, Boards and Commissions, and City Council. Achieves Results - Has the ability to achieve organizational goals and objectives. Utility Rate Experience - including cost of service allocation methodologies and modeling, customer class rate structures and design, development of Public Utility Commission rate filings and testimony, and working with City Legal and outside counsel on rate matters. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. For Duties, Functions and Responsibilities, please click on the link below: Assistant Director Financial Services Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. For Knowledge, Skills and Abilities, please click on the link below: Assistant Director Financial Services Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Assistant Director, Financial Services are: Graduation with a Bachelor's degree from an accredited college or university in Public or Business Administration, Accounting, Finance or in a field related to the job, plus a minimum of eight (8) years of progressively increasing responsibilities relevant to the water utility industry, including six (6) years of experience in a managerial or executive capacity. Graduation with a Master's degree from an accredited college or university in the fields above may be substituted for two (2) years of the required non-supervisory experience. Do you meet the minimum qualifications? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Please briefly describe your experience managing the financial efforts of utility finance in a large organization. Please include size of the organization and number of employees reporting to you. (Open Ended Question) * The ideal candidate should be knowledgeable of local, state and federal water and wastewater utility regulations. Briefly describe how your education and experience relate to this. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university in a related field, plus four (4) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including three (3) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone water distribution system, wastewater treatment plant, or wastewater collection system, including two (2) years of experience which were in a supervisory or management capacity. OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including seven (7) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone distribution system, wastewater treatment plant, or wastewater collection system , including two (2) years of experience which were in a supervisory or management capacity. Licenses or Certifications: Water Treatment Plant Operations: TCEQ Class B Surface Water License or higher. Water Distribution Systems Facility: TCEQ Class B Surface Water License, Class B Water Distribution License or Class B Groundwater License or higher. Wastewater Treatment Plant Operations: TCEQ Class B Wastewater License or higher. Wastewater Collection Systems Facility: TCEQ Class B Wastewater License or Class III Collections License or higher. Notes to Applicants The AW Operations & Maintenance Superintendent for Pump Stations & Reservoirs Maintenance will be responsible for the management, leadership, and oversight of 33 potable water pump stations, 37 potable water reservoirs, 2 reclaimed water reservoirs, 1 reclaimed water pump station, and Longhorn Dam. This superintendent manages up to 4 direct reports and 32 indirect reports. The person in this position will be responsible for maintaining six different budgets totaling approximately $40 million: a maintenance budget and operations budget each for Pump Stations, Reclaimed Facilities, and Longhorn Dam. This position will frequently collaborate and coordinate with contractors, consultants, and engineers. They are also responsible for implementing Utility wide and division level goals and strategic plans. Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. Provide each job title and employment dates for all jobs included on the application. Your work history should include the duties you performed and any supervisory or management responsibilities including the number of direct and indirect reports. A resume and cover letter are required but will not substitute for a complete employment application. Do not say "see resume" for your job duties or as a response to a supplemental question. Doing so will cause your application to be considered incomplete. All incomplete applications will be disqualified. Required Licensure: The position requires a Class B Surface Water license or a Class B Water Distribution license or a Class B Groundwater license from TCEQ (Texas Commission on Environmental Quality) upon hire. If the identified candidate is coming from outside of Texas, they must have an equivalent license or demonstrate the ability to obtain the appropriate license within six months. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.. If you are selected to interview: Your skill level in some of the competency areas for this job will be assessed through skills testing - specifically in Microsoft Excel (intermediate level) and Business Writing - with a required minimum passing score of 70% on both tests to be considered for the next step in the process. Pre-Employment Requirements If you are identified as a top candidate, verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution as well as proof on professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date. The top candidate must also pass a Criminal Background Investigation. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $33.21 - $43.17 Hours Monday - Friday, 7:00 am - 3:30 pm Other hours may be required to meet the needs of 24/7 utility operations. Job Close Date 08/13/2020 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location South First Service Center, 3616 S. 1st Street, 78704 Preferred Qualifications Experience providing effective leadership to indirect and direct reports across multiple shifts in a 24-7 operation Experience using performance measures to facilitate strategic planning and goal setting Experience with managing budgets, including identifying needs, creating budgets, and monitoring performance measures using financial management software such as City of Austin eCAPRIS or eCombs systems or similar Strong organizational skills and demonstrated experience in planning, organizing and working with frequent interruptions and changes in priorities and collaborating effectively with other departments or units within an organization to meet business objectives Experience in construction, maintenance, and design of water treatment or distribution system facilities Strong conflict resolution and problem-solving skills Experience using related software such as Microsoft Excel, GIS , and computerized maintenance management systems Ability to travel to multiple locations Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interprets and reviews compliance with applicable policies, procedures, and regulations. Monitors operational/mechanical expenditures. Evaluates bid proposals and recommends selection. Coordinates facility activities with system requirements. Coordinates operation/maintenance of treatment facilities, water distribution system, or wastewater collection system with engineers, other departments, contractors, State/Federal regulatory agencies, neighborhood associations, and citizens. Manages site requirements (noise, environment, security). Manages safety programs, including inspections/reporting. Manages regulatory requirements: EPA , TCEQ , Watershed Protection, and AFD . Develops and recommends changes to operating procedures. Analyzes and interprets data and prepares reports, including performance measures. Prepares budget for facility. Provides technical advice to internal and external customers. Researches and responds to management and citizen questions. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of water treatment facilities, wastewater treatment facilities, multi-zone water distribution systems, or wastewater collection systems. Knowledge of EPA and regulatory requirements. Knowledge of Federal, State, and Local laws. Knowledge of City practices, policies, and procedures. Knowledge of fiscal planning and budget preparation. Knowledge of supervisory/managerial techniques and principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities, Ability to establish and maintain good working relationships with other City employees and the public. Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university in a related field, plus four (4) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including three (3) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone water distribution system, wastewater treatment plant, or wastewater collection system, including two (2) years of experience which were in a supervisory or management capacity. OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in the management and operation of industrial facilities related to the position, including seven (7) years of progressively responsible experience in the management and operation of a water treatment plant, multi-zone distribution system, wastewater treatment plant, or wastewater collection system , including two (2) years of experience which were in a supervisory or management capacity. Do you meet these minimum qualifications? Yes No * Please list the type(s) of Texas Commission on Environmental Quality (TCEQ) Licenses that you currently hold or any licenses from another state which you believe to be eligible for reciprocity. Be sure to include your license number and expiration date. (Open Ended Question) * How many years of experience do you have providing effective leadership to indirect and direct reports across multiple shifts in a 24/7 operation? None Less than 2 years More than 2 years, but less than 5 years More than 5 years, but less than 8 years More than 8 years, but less than 10 years More than 10 years * Please describe your experience using performance measures to facilitate strategic planning and goal setting. (Open Ended Question) * Please describe your experience developing and managing budgets. (Open Ended Question) * Please list your financial software systems experience and proficiency level. (Open Ended Question) * Describe your ability to multitask, prioritize and manage multiple projects and assignments and work with frequent interruptions while meeting critical deadlines. (Open Ended Question) * Briefly describe your experience in coordinating, collaborating and working effectively with other departments or units within an organization to meet business objectives. (Open Ended Question) * Describe any experience you have in construction, maintenance, and design of water treatment or distribution system facilities. (Open Ended Question) * This position requires skill in problem solving and conflict resolution. Briefly describe any experience using these skills in your current or previous positions. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Excel? No experience Basic: create/edit simple spreadsheets, sort data, enter formulas Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations * What is your level of knowledge working with Geographic Information Systems technology? No Knowledge Entry Level Intermediate Advanced * Which of the following describes your experience in the use of a computerized maintenance management system (CMMS) - i.e. Hansen, Maximo, Infor EAM - for facilities asset management, workload management, or operational readiness? None Less than 2 years 2 - 5 years 5 - 7 years 7 or more years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * How did you first hear of this position? Career Fair or Job Fair Job Seeker Website (Indeed, Glassdoor, Dice, WorkinTexas.com, Careers in Government, etc.) College/University Alumni Recruitment (Handshake, job boards, etc.) Recruitment Postcard COA/AW Employee (please provide name below) or COA website LinkedIn Professional Association Job Board (AWWA, Women in Technology, Austin HR Management Association, TX Engineering Foundation, etc.)) Other * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus four (4) years of experience in a field related to public health/human services programming, public health/human services planning, or public health/human services program management. Related experience may substitute for education up to a maximum substitution of four (4) years. Graduation with a Master's degree from an accredited college or university may substitute for one (1) year of the required work experience. Notes to Applicants This position will help meet project goals of improving the optimal health of adolescents in the Del Valle Independent School District ( DVISD ), and reducing teen pregnancy and sexually transmitted infections through: (1) effective sexual health education; (2) youth, family and community engagement in systems improvement; and (3) improving the support services system, which includes expanding support services for DVISD youth. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. When completing the City of Austin employment application : A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. A résumé is also required, but will not substitute for a complete COA employment application. When completing the City of Austin employment application, Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. If you are selected to interview: Candidates may be required to complete a skills assessment Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH worksite - including parking lots, garages or in any personal vehicle located on the premises. Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days. Pay Range $22.83 - $28.99 Hours M-F; 8am-5pm This position may require working non-standard hours (i.e., evenings and weekends) to meet business needs Job Close Date 08/20/2020 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Grant Funded Category Professional Location 1200 Montopolis Drive, Austin, TX 78741 Preferred Qualifications At least one year of experience working with adolescents/youth in the area of teen health. At least one year of experience in direct implementation of an adolescent sexual health curriculum At least one year of experience coordinating sub-grantee partnerships Ability to travel to multiple sites though-out the workday Bilingual in Spanish Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans goals, objectives, for assigned programs. Develops policies and procedures. Evaluates programs to determine compliance with Federal, State, Local, and departmental regulations. Develops and conducts orientation and training sessions for program staff. Assists in budget preparation. Promotes assigned programs through relevant media. Investigates client or community complaints. Handles personnel issues Performs other tasks as required. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the area of specialization. Knowledge of current principles and practices of planning and program implementation. Knowledge of organization and administration of public health and/or human service programs. Knowledge of program monitoring and policy analysis. Skill in communicating effectively orally and in writing. Skill in establishing effective and constructive working relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university, plus four (4) years of experience in a field related to public health/human services programming, public health/human services planning, or public health/human services program management. Related experience may substitute for education up to a maximum substitution of four (4) years. A Master's degree may substitute for one (1) year of the required work experience. Do you meet these minimum qualifications? (Please note that an affirmative answer must be supported by information in your City of Austin employment application.) Yes No * If you answered yes to the question above, please describe your experience. (Open Ended Question) * If identified as a top candidate, do you agree to a criminal background check (CBI)? Yes No * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement? Yes No * Please describe your experience providing sexual health, pregnancy prevention and reproductive health education to adolescents. (Open Ended Question) * Describe your experiences working with teens from diverse populations. Please be specific and include years of experience, setting, ages, types of teens served, and your role serving them. (Open Ended Question) * Please describe your experience developing and implementing community programs with youth and parents. (Open Ended Question) * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 07, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a relevant field of study, plus seven (7) years of progressively responsible experience related to the activities of the program area, including three (3) years of experience which were in a supervisory, management, or program management capacity. Graduation with a Master's degree from an accredited college may substitute for two (2) years of non-supervisory/management experience. Licenses or Certifications: Program Area Responsibility for Water Treatment, Water Distribution, Wastewater Treatment, and Wastewater Collection: Appropriate Class "A" Water/Wastewater license from TCEQ or State of Texas Professional Engineers license. Program Area Responsibility for Environmental Engineering and Technical Services: State of Texas Professional Engineering license. Program Area Responsibility for Advanced Technology and Smart Grid, Supervisory Control and Data, Acquisition, and Operational Support Services: No license required. Notes to Applicants The AW Operations Manager will be responsible for the oversight and coordination of the three lime softening water treatment facilities: Davis, Ullrich, and Handcox Water Treatment Plants. This position will be responsible for reviewing and responding to regulatory requirements, actively participating in the asset management process for the water treatment facilities, and monitoring water quality changes and any necessary response to protect the public health and safety. The person in this position will also be responsible for coordinating and collaborating with other AW Operations Managers as well as the AW Executive Team, other City departments, outside consultants, neighborhood associations, and the general public. For additional information about the position, Austin Water, and City of Austin governance structure, please click here to view the recruitment brochure. Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information. When completing the City of Austin employment application: A detailed, complete employment application helps us to better evaluate your qualifications, and will be used to determine salary if you are selected for the position. Please detail on the application any previous employment that you wish to be considered as part of your qualifications. Provide each job title and employment dates for all jobs included on the application. Your work history should include the duties you performed and any supervisory or management responsibilities including the number of direct and indirect reports. A resume and cover letter are required but will not substitute for a complete employment application. Do not say "see resume" for your job duties or as a response to a supplemental question. Doing so will cause your application to be considered incomplete. All incomplete applications will be disqualified. Required Licensure: The position requires a Class A Water Operator license from TCEQ (Texas Commission on Environmental Quality) or a State of Texas Professional Engineers (PE) license upon hire. If the identified candidate is coming from outside of Texas, they must have equivalent licensure or demonstrate the ability to obtain the appropriate license within six months. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Pre-Employment Requirements If you are identified as a top candidate, verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution as well as proof on professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. The top candidate must also pass a Criminal Background Investigation. All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises. Pay Range $45.27 - $59.99 Hours Monday - Friday, 8:00 AM - 5:00 PM, with some flexibility. Other hours as required to meet the needs of 24/7 utility operations. Job Close Date 09/07/2020 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Ullrich Water Treatment Plant, 1000 Forest View Dr, 78746 Preferred Qualifications Advanced management experience in a large, robust organization Extensive experience utilizing performance measures to assess progress and drive improvements Knowledge of and experience implementing occupational health and safety best practices within the water industry Demonstrated skill and experience in developing and maintaining strong positive business relationships internally and externally Experience implementing and managing process improvements for large groups Advanced written and verbal communication skills Ability to travel to multiple locations Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Determines divisional needs; develops, executes, and evaluates strategic short- and long-range plans including three- to five-year forecasting for a variety of projects, programs, and division activities. Reviews, prepares, consolidates, and monitors division-wide budgets. Coordinates activities within the division; between Austin Water and City departments; and with outside consultants, engineers, associations, regulatory agencies, neighborhood associations, and general public. Interprets, explains, and ensures compliance with applicable policies, procedures, ordinances, and Federal/State regulations. Evaluates programs for effectiveness and accomplishment of goals. Develops/reviews, revises, and approves procedures and specifications for plant, field or laboratory operations, equipment, and technical instrumentation; analytical testing procedures; quality control programs; safety programs; and training programs. Facilitates, conducts, and attends meetings and represents the division on behalf of the assistant director, department, and City. Provides technical advice and assistance to internal and external customers. Applies and interprets principles, practices, and procedures specific to functions such as Civil, Water & Wastewater, and/or Process Control System Engineering, Water Supervisory Control and Data Acquisition ( SCADA ) controls, Distributed Control Systems ( DCS ), and Advanced Smart Water Infrastructure. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of water and wastewater operational programs. Knowledge of Local, State, and Federal water, wastewater, and reclaimed water regulations. Knowledge of City practices, policies, and procedures. Knowledge of safety practices and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge fiscal planning and budget preparation. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions/recommendations. Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects. Ability to quickly recognize and analyze irregular events. Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment. Ability to work with frequent interruptions and changes in priorities. Ability to make public presentations. Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include graduation with a Bachelor's degree from an accredited college or university with major coursework in a relevant field of study, plus seven (7) years of progressively responsible experience related to the activities of the program area, including three (3) years of experience which were in a supervisory, management, or program management capacity. Graduation with a Master's degree from an accredited college may substitute for two (2) years of non-supervisory/management experience. Do you meet these minimum qualifications? Yes No * Please list the type(s) of Texas Commission on Environmental Quality (TCEQ) licenses or Engineering licenses that you currently hold. If you have any out-of-state licenses that you believe are eligible for reciprocity, please list those. Be sure to include your license number and expiration date. (Open Ended Question) * Briefly describe how you meet the minimum qualifications above. Please be sure to include how you meet the supervisory, management, or program management qualification (Open Ended Question) * Describe your experience managing the full life-cycle of drinking water services for a public utility to include sourcing, treating, distributing, water quality and regulatory compliance, and customer service. (Open Ended Question) * Please briefly describe any management experience you have in a large, robust organization, being sure to include the name and size of the organization. (Open Ended Question) * Briefly describe your experience utilizing performance measures to assess goal progress, including implementing and managing process improvements. (Open Ended Question) * Briefly describe your experience implementing occupational health and safety best practices, specifically in the water industry. How many years of experience do you have with this? (Open Ended Question) * What is your experience in developing and maintaining strong business relationships both internal and external to the organization? (Open Ended Question) * This position requires strong verbal and written communication skills. Please describe how you have used these skills extensively in your current or past work experience. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * How did you first hear of this position? Career Fair or Job Fair Job Seeker Website (Indeed, Glassdoor, Dice, WorkinTexas.com, Careers in Government, etc.) College/University Alumni Recruitment (Handshake, job boards, etc.) Recruitment Postcard COA/AW Employee (please provide name below) or COA website LinkedIn Professional Association Job Board (AWWA, Women in Technology, Austin HR Management Association, TX Engineering Foundation, etc.)) Other * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee's full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
City of Austin, TX Austin, TX, United States
Aug 06, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus three (3) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Notes to Applicants APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov ASSESSMENTS : Candidates selected for interview(s) may be required to complete an assessment(s). VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is classified as NON - EXEMPT . RELATED WORK EXPERIENCE : This position defines "Customer Service" as professional experience in face-to-face and/or phone interactions with customers where the nature of those interactions are issue resolution or other service. For this position utility experience is defined as working with electric, gas or water metered services. Pay Range $22.83 - $28.99 Hours Monday through Friday, 7:00 am to 4:00 pm; Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekends. Additional hours may be required to work outside of regular schedule. Job Close Date 08/26/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs, Austin, TX 78704 Preferred Qualifications Two years of experience processing Back Bill adjustments on customer utility accounts. Two years of experience working with a table-based billing system such as CC&B, CIS , etc. or other table-based customer system. Two years of experience reviewing, analyzing, and updating service agreements, premise characteristics, and meter reads on customer utility accounts. Three years of utility experience working with electric, gas or water metered services Experience working with multiple tasks and competing priorities. Experience with Microsoft Office products, specifically, Outlook, Excel, and Word. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts. Initiates and processes billing adjustments and account corrections in accordance with established procedures. Places accounts on hold, assesses late fees and charges, and refers customers to other organizations. Reviews and recommends requirements for subdivision development, re-subdivision, and water and wastewater service extensions. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities. Assists with all assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record. Assists with preparing presentations for successful arguments that represent the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers. Supports the department in development, maintenance, growth, and customer satisfaction. Recruits customers and serves as a point of contact for utility programs. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations. Knowledge of City practice, policy, and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus three (3) years of experience providing customer service for a utility or another commercial / government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * Describe how you meet the minimum qualifications for this position. Include your number of years of experience and reference from your application where you gained this experience. (Open Ended Question) * How many years of electric, gas or water utility metering experience do you have? Less than 3 years 3-5 years 5+ years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * How many years of experience do you have processing Back Bill adjustments for a utility (specifically electric, gas, or water)? None 0 to 2 years 2 to 3 years 3 to 4 years 4 or more years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Which best describes your years of experience in the areas of billing, banking/finance, accounting and/or account reconciliation? None Less than one year One year but less than two years Two years but less than three years Three years but less than five years More than five years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * How many years of experience do you have working with CC&B, CIS, or other table based billing systems? None 0 to 2 years 2 to 3 years 3 to 4 years 4 or more years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * How many years' experience do you have analyzing, resolving and processing utility billing issues on solar and regular metered utility accounts? Less than 2 years 2-3 years 3-5 years experience 5+ years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * How many years of experience do you have working in a high-volume, fast-paced, task-driven environment? Less than 3 years 3-4 years 4-5 years 5+ years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * How many years of experience do you have reviewing, analyzing, and updating service agreements, premise characteristics, and meter reads on customer utility accounts? None 0 to 2 years 2 to 3 years 3 to 4 years 4 or more years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets & emails Intermediate: create/edit a variety of documents & Spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematical formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 06, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university in related field, plus four (4) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Notes to Applicants Position Summary: The Human Resources Advisor Senior position will provide compensation advice and guidance to a workforce of 1,700+. The position acts as a strategic partner to leadership to recruit and maintain an organizational structure and classification structure to hire and retain talent for Austin Energy. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov ASSESSMENTS : Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4. GOOD STANDING COA EMPLOYEES : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. WORK HOURS : Work schedule may change according to departmental needs. Work hours may include after hours, holidays, and weekends. Additional hours may be required to work outside of regular schedule. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is considered FLSA Exempt. Exempt employees are salaried employees and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $27.88 - $36.25 Hours Monday - Friday. 8:00 A.M. - 5:00 P.M. Work schedule may change according to departmental needs. Work hours may include after hours, holidays, and weekends. Additional hours may be required to work outside of regular schedule. Job Close Date 08/21/2020 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Road Preferred Qualifications Knowledge and experience in compensation administration to include processing classification changes, salary adjustments, job classification analysis, conducting market analysis and implementing market studies, structuring and restructuring organizations. Experience with using and implementing a Human Resources Information Systems ( HRIS ). Experience developing & implementing career ladder or career progression programs. Experience consulting senior or executive management on compensation matters. Experience handling sensitive information and maintaining confidentiality Ability to travel and report to more than one work location as needed Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws and ordinances governing personnel activities. Knowledge of City practices, policies, and procedures. Knowledge and practices of HR program administration and management. Knowledge of practices and methods of coaching and leading the work of others. Knowledge of principles and applications of critical thinking and analysis. Knowledge of customer service principles. Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to develop and maintain knowledge in assigned specialized HR areas. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Human Resources Advisor Senior is graduation with a Bachelor's degree from an accredited college or university in related field, plus four (4) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Do you meet the minimum qualifications as described? Yes No * Describe how you meet the minimum qualifications for this position. (Open Ended Question) * Are you a current City of Austin employee? Yes No * How many years of human resources experience do you have? None Less than 4 years More than 4, but less than 5 years 5 years, but less than 10 years More than 10 years * How many years of human resources experience do you have in compensation and job classification? None Some, but less than 2 years of experience 2 years to less than 4 years of experience 4 years to less than 6 years of experience 6 years of experience or more * Describe in detail your experience in compensation and classification activities, i.e., job analysis, classification review, salary determination and/or assisting in the resolution of compensation issues. (Open Ended Question) * How many years of experience do you have developing and implementing Career ladder or Career Progression Programs? None Some, but less than 2 years of experience 2 years to less than 4 years of experience 4 years to less than 6 years of experience 6 years of experience or more * Briefly describe your experience with Career ladder or Career Progression Programs, including both developing and implementing the programs. (Open Ended Question) * Please describe your experience with Human Resources Information Systems (HRIS). (Open Ended Question) * Describe your experience interacting with executives and senior management. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, PowerPoint and Outlook? No experience Basic: create/edit sample documents spreadsheets, emails & simple presentations. Intermediate: create/edit a variety of documents & spreadsheets: reformat document features such as color, font style and size of text, changes page size/width, & filter/sort data fields, create a variety of presentations & reformat individual slides. Advanced: create/edit complex documents, spreadsheets, presentations; integrate features such as table charts, mathmatic formulas hyperlinks, graphics; data/merge, import data from one document to another, create/edit complex, professional quality. * Are you able to travel and report to other work locations as needed? Yes No * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents
City of Austin, TX Austin, TX, United States
Aug 06, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus one (1) year of experience in a field related to working in a clinical laboratory. Licenses and Certifications Required: Certification as a Medical Technologist by the Board of Registry of the American Society of Clinical Pathologists ( ASCP ) or the National Certification Agency for Medical Laboratory Personnel ( NCA ) or other recognized association. Notes to Applicants The Medical Technologist performs pre-analytical, analytical and post analytical laboratory procedures for identification of STIs. This includes but is not limited to phlebotomy, processing and testing of specimens, and reporting test results. When completing the City of Austin employment application: A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Starting salary will be based on overall relevant experience on the City of Austin employment application. Be sure to provide job title, employment dates, job responsibilities, and contact numbers for all past positions you wish to be considered as part of your qualifications. A cover letter and résumé is required. Resume's will not substitute for a complete City of Austin employment application. Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered. If you are selected to interview: Candidates may be required to complete a skills assessment. This position will require a pre-employment Criminal Background Investigation ( CBI ). If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required. Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages or in any personal vehicle located on the premises. Please note that the Department may close the job posting at any time after 7 days. Pay Range $19.64 - $25.04 Hours Monday - Friday. 8:00 am - 5:00 pm. Job Close Date 08/26/2020 Type of Posting External Department Austin Public Health Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Technical Location 15 Waller St, Austin, Texas 78704 Preferred Qualifications Skill in working with electronic health record systems/lab information management systems Duties, Functions and Responsibilities For the Duties, Functions and Responsibilities of this position, please click the job description below: Medical Technologist Job Description Knowledge, Skills and Abilities For the Knowledge, Skills and Abilities of this position, please click the job description below: Medical Technologist Job Description Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position is graduation with a Bachelor's degree from an accredited college or university, plus one (1) year of experience in a field related to working in a clinical laboratory. Do you meet the minimum qualifications for this position? Yes No * Do you have certification as a Medical Technologist by the Board of Registry of the American Society of Clinical Pathologists (ASCP) or the National Certification Agency for Medical Laboratory Personnel (NCA) or other recognized association? Yes No * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * Please describe your skill and experience working with electronic health records and/or lab information management systems. (Open Ended Question) * Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement? Yes, I will comply to the vaccinations required by the APH department No, I cannot meet this requirement * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Don't know Optional & Required Documents Required Documents ResumeOptional Documents Cover Letter
City of Austin, TX Austin, TX, United States
Aug 04, 2020
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants POSITION DESCRIPTION : This Supervisor position handles complex tier 2 escalations received from various channels within the City. Work includes in depth investigation and analysis of metered utility accounts, researching usage, verifying rates, problem solving, investigating anomalies for possible causes and resolutions, creating detailed and comprehensive spreadsheets and documents to present utility usage and costs, preparing written and oral summaries, and initiating, authorizing, and/or processing billing adjustments and account corrections in accordance with established procedures. This position is also responsible for coaching and developing a team, completing call handling and performance audits, developing, revising, implementing standard operating practices, policies, and procedures for the section/division, and managing assigned utility projects. Determining goals/objectives/resource requirements for activities within the division. This position to also provide leadership, guidance, and technical advice to other key personnel. APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov ASSESSMENTS : Candidates selected for interview(s) may be required to complete an assessment(s). GOOD STANDING COA EMPLOYEES : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekends. Additional hours may be required to work outside of regular schedule. CRIMINAL HISTORY BACKGROUND CHECK : The top candidate will be subject to a minimum 10 year criminal history background check. FAIR LABOR STANDARDS ACT : This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. RELATED WORK EXPERIENCE For this position related work experience includes:Handling complex tier 2 escalations. Providing direct one on one expertise to customers. Case management. Creating spreadsheets to present facts. Conducting account audits and researching anomalies. Preparing written summaries to present to customers/management. Coaching and developing a team. Managing assigned utility projects. Providing leadership and guidance to other key personnel. Audits accounts and authorizing/processing billing adjustments. Partnering with other City departments. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Call handling and performance audits. Determines goals/objectives/resource requirements for activities within the division. Pay Range $24.82 - $32.26 Hours Monday thru Friday, varying from 7:00am to 6:00pm. Will require possible nights/weekends/holidays during outage response/incident command. Schedule is subject to change to meet business needs. Job Close Date 08/19/2020 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 721 Barton Springs Rd., Austin, Texas 78704 Preferred Qualifications 5 years' experience with metered utility (electric, water, gas) call center 3 years' experience with CC&B 2 years' experience coaching and developing a team of direct reports 3 years' experience handling complex tier 2 escalations relative to metered utility accounts. (electric, water, gas) 2 years of quality assurance experience in relation to call handling and performance audits 2 years' experience Identifying and implementing performance goals. 2 years' experience developing/revising policies and procedures 3 years' experience troubleshooting/problem solving relative to metered utility (electric, water, gas) accounts 3 years' experience auditing utility accounts, researching usage, determining average consumption, verifying rates, problem solving, and investigating anomalies for possible causes and resolutions. 3 years' experience partnering with other City departments and staff to ensure customer utility issues are addressed and resolved. Bilingual English/Spanish, preferred. Intermediate or better with Microsoft Excel. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division. Oversees billing collection and payment arrangement functions. Reviews and approves account documentation. Provides technical advice and assistance to employees, city management, contractors, and citizens. Coordinates division activities with other divisions and departments. Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines. Prepares financial summaries, performance measures, data, and reports for management review. Plans, develops, implements and conducts on-going education and in-service training programs. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of rate structures, utility usage, and conservation methods. Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in handling multiple tasks and prioritizing. Ability to calculate services and rate classification for commercial, industrial or residential applications. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity. Experience may substitute for education up to a maximum of four (4) years.Do you meet these qualifications? Yes No * Describe your experience handling complex tier 2 escalations relative to metered utility accounts. (electric, water, gas). (Open Ended Question) * How many years of experience do you have working with a table based customer billing system and/or CC&B? 1 - 3 years 3 - 5 years 5+ years * Do you have at least two (2) years of experience actively managing the performance of on-site and telework staff in a fast-paced environment? Yes No * Please describe your experience actively managing the performance of on-site and telework staff in a fast-paced environment. In which position(s) listed on your application did you gain this experience? (Open Ended Question) * How many years of experience do you have mentoring, training and coaching staff including employee performance and addressing disciplinary issues. Less than 1 year 1-2 years 3-4 years 5+ years * Please describe in detail your experience as it relates to the question above. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * If selected as a top candidate, do you agree to a criminal background investigation? Yes No Optional & Required Documents Required Documents Optional Documents