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Job Description
Proof of education requirements/certifications must be submitted as a PDF via EMAIL to human_resources@cityofinglewood.org with the SUBJECT LINE: your name and job title.
POSITION
Under general supervision, interprets, implements, communicates, and enforces guidelines and regulations to program participants, property owners, and other interested parties.
This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.
TASKS- Conduct interviews with interested parties to determine eligibility for the housing programs;
- Verify client information and maintain records, prepare registration and investigation packets, and contract documents;
- Calculate rents for Participants and Landlords, negotiate contract rents with owners participating in the program, and investigate fraud allegations;
- Update computer system for recertifications, owner and tenant amendments, rent increases, unit and property exemptions, issuance of registration certificates, process registration and penalty payments, and prepare documents for violation cases;
- Researches and resolves applicant, tenant, owner, and citizen complaints regarding housing programs, provides the program participants with program rules, regulations, and violations;
- Keep abreast of current and proposed federal laws and guidelines for rent control and just cause eviction laws to ensure compliance with guidelines;
- May perform housing inspections to ensure program compliance standards and generate formal correspondence to tenants and owners regarding program policies and procedures;
- Attend meetings and Outreach activities to provide program education to staff, participants, and landlords, and improve skills and knowledge of best practices for City housing programs;
- Refer clients to Agencies that have specific services (LAFLA, LA County Health, Building Safety, Code Enforcement).
QUALIFICATIONS
A high school diploma or equivalent AND four (4) years of progressively responsible experience in housing, property management, or social services/grant-funded programs.
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS- Knowledge of housing standards, regulations, and guidelines, housing programs, practices, and principles, and case and record management; 3Di Housing Software; Conflict resolution techniques, mathematical calculations, a variety of social services programs addressing housing issues and concerns;
- Skilled in providing and following oral and written instructions, establishing and maintaining productive working relationships with both internal and external customers; Identifying various property types subject to the Housing Protection Program, Payment pro-rations, Property Ownership, and Primary Residential verification; defusing conflicts and problem-solving;
- Ability to exercise sound judgment in challenging situations, work independently and with a team; make accurate calculations, verify information, demonstrate strong attention to detail, effectively communicate verbally and in writing, perform essential duties with little to no immediate supervision, ability to speak English and a second language (Spanish) is highly desirable;
- Proficient in operating office equipment, including computers and software, fax machines, copiers, scanners, and other specialized equipment, MS Office software packages, and other industry-related software.
THE SELECTION PROCESS
Applicants whose experience best meets the city's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process. The examination may consist of one or more of the following: (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have their application materials forwarded to the hiring authority for a selection interview.
The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practices. -
ABOUT THE COMPANY
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City of Inglewood
Show moreThe 9-square mile city has a population of 120,000 and is located near the LAX airport, Harbor, and major freeways. Inglewood is home to the Forum, two major hospitals, and many beautiful park facilities. The City employs over 525 full-time staff, including a full-service Police Department. The City Council is comprised of an elected Mayor and 4 Councilmembers. The City’s annual operating budget is more than $200 million.
One of Inglewood’s best-kept secrets is its beautifully landscaped neighborhoods and quality housing. The City also has over 100 acres of parks, excellent recreational facilities, and a modern Civic Center. Inglewood is home to the Los Angeles Rams, Los Angeles Chargers, state-of-the-art SOFI Stadium, future home to the Los Angeles Clippers, nationally known Forum, the Hollywood Park Casino, and numerous eateries. Inglewood’s current success builds upon a rich history and a diverse community that can adapt to new opportunities.
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