Dispatch and Operations Lead

Dispatch And Operations Lead

The Dispatch And Operations Lead plays a key role in supporting various aspects of transit operations, including dispatch, driver performance, vehicle coordination, customer service, and administrative tasks. This position ensures safe and reliable transit services while adhering to regulatory standards and providing excellent customer service. The ideal candidate will have supervisory experience, strong task management skills, with attention to detail and proficiency with computers and software systems. This role is ideal for someone with the ability to work in a dynamic and sometimes physically demanding environment, who enjoys a wide variety of responsibilities and thrives in a service-oriented environment. The candidate will bring a positive, growth-oriented attitude and commitment to operational excellence and team success.

Budgeted Salary: $65,700/annually. Salary commensurate with skills, qualifications and experience.

Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Sun, TBD Shift Includes: Day, Evening, Nights, Weekends Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: Non-Represented Job Code Classification: TRANSIT SVC SUPV 1 (005042), Grade 20 Travel: Never or Rarely

Job Duties

• 65% - Transit Operations and Management Support
• 15% - Customer Service and Program Support
• 15% - Administrative and Clerical Support
• 5% - Class B License Training

Required Qualifications

Bachelor's degree in related area and / or equivalent experience and / or training. Excellent interpersonal and communication skills, including customer service, conflict resolution, de-escalation, and professional, empathetic interaction with diverse stakeholders. Strong organizational, prioritization, and multitasking skills, with the ability to work independently and adapt to changing demands. Proactive problem-solving experience supported by critical and systems thinking to analyze issues and develop thorough solutions. Proficiency with Google Workspace, including advanced use of Docs (custom formatting), Sheets (data merging), Slides (complex presentations), and efficient calendar scheduling. Hands-on experience troubleshooting, auditing, and building spreadsheets for data storage, cleaning, and analysis using filtering, sorting, pivot tables, and formulas for aggregation, conditional logic, and conditional formatting. Demonstrated collaborative approach to work, with experience building positive relationships and contributing effectively as a team player. Demonstrated sound judgment, discretion with confidential information, and consistent adherence to organizational policies, procedures and regulatory requirements. High learning agility and a growth-oriented mindset, enabling quick adaptation to new tools, technologies, and systems. Previous work experience in the transportation industry. Previous supervisory experience.

Preferred Qualifications

Proficiency with transit management software, telematics, and safety systems. Previous experience operating vehicles in a professional context. Basic working knowledge of vehicle mechanics.

Dispatch And Operations Lead

The Dispatch And Operations Lead plays a key role in supporting various aspects of transit operations, including dispatch, driver performance, vehicle coordination, customer service, and administrative tasks. This position ensures safe and reliable transit services while adhering to regulatory standards and providing excellent customer service. The ideal candidate will have supervisory experience, strong task management skills, with attention to detail and proficiency with computers and software systems. This role is ideal for someone with the ability to work in a dynamic and sometimes physically demanding environment, who enjoys a wide variety of responsibilities and thrives in a service-oriented environment. The candidate will bring a positive, growth-oriented attitude and commitment to operational excellence and team success.

Budgeted Salary: $65,700/annually. Salary commensurate with skills, qualifications and experience.

Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Sun, TBD Shift Includes: Day, Evening, Nights, Weekends Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: Non-Represented Job Code Classification: TRANSIT SVC SUPV 1 (005042), Grade 20 Travel: Never or Rarely

Job Duties

• 65% - Transit Operations and Management Support
• 15% - Customer Service and Program Support
• 15% - Administrative and Clerical Support
• 5% - Class B License Training

Required Qualifications

Bachelor's degree in related area and / or equivalent experience and / or training. Excellent interpersonal and communication skills, including customer service, conflict resolution, de-escalation, and professional, empathetic interaction with diverse stakeholders. Strong organizational, prioritization, and multitasking skills, with the ability to work independently and adapt to changing demands. Proactive problem-solving experience supported by critical and systems thinking to analyze issues and develop thorough solutions. Proficiency with Google Workspace, including advanced use of Docs (custom formatting), Sheets (data merging), Slides (complex presentations), and efficient calendar scheduling. Hands-on experience troubleshooting, auditing, and building spreadsheets for data storage, cleaning, and analysis using filtering, sorting, pivot tables, and formulas for aggregation, conditional logic, and conditional formatting. Demonstrated collaborative approach to work, with experience building positive relationships and contributing effectively as a team player. Demonstrated sound judgment, discretion with confidential information, and consistent adherence to organizational policies, procedures and regulatory requirements. High learning agility and a growth-oriented mindset, enabling quick adaptation to new tools, technologies, and systems. Previous work experience in the transportation industry. Previous supervisory experience.

Preferred Qualifications

Proficiency with transit management software, telematics, and safety systems. Previous experience operating vehicles in a professional context. Basic working knowledge of vehicle mechanics.

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