Remittance Manager (Senior Analyst)

Water Department - Remittance Division
Location: 4800 E 63rd St
Salary Range: $5,910-9,010 per month

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: June 12, 2026


Responsibilities

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What you'll do

• Directs daily remittance operations, workflows, staff functions, and division performance.
• Oversees remittance payment processing operations, banking relationships, payment processors, and related financial service functions to support accurate and efficient payment processing.
• Develops, implements, and monitors remittance policies, operational procedures, internal controls, and QA/QC processes to support compliance and operational consistency.
• Reviews and approves complex remittance matters, including escalated payment research requests, high-dollar refund approvals, operational exceptions, and related issue resolution efforts.
• Collaborates with Information Technology staff and other departments regarding remittance systems, operational issues, process improvements, testing efforts, and system enhancements.

What success looks like

• Payments are processed accurately, on time, and in compliance with internal controls and regulatory requirements.
• Remittance staff understand expectations, perform consistently, and are supported through clear workflows and guidance.
• Escalated payment issues and exceptions are resolved efficiently with minimal downstream impact.
• Internal controls and QA/QC processes are followed, monitored, and continuously improved.
• System changes and enhancements are implemented smoothly through effective cross-team collaboration.

What you get

• A leadership role with real ownership over critical financial operations
• Stability in a core operational function essential to the organization
• Opportunities to influence process improvements and system enhancements
• Collaboration with experienced professionals across finance and IT
• A role where performance expectations are clear and measurable

Why this role matters
Remittance operations sit at the center of trust, accuracy, and financial integrity. This role ensures payments are handled correctly, issues are resolved responsibly, and systems continue to improve. Your leadership directly supports customers, internal teams, and the organization's financial health.


Qualifications

REQUIRES:

• An accredited Master's in public or business administration, urban or regional planning, economics, organizational/development psychology, project management, geography and 1 year (OR an accredited Bachelor's and 3 years) of professional experience in corporate/municipal finance, research, accounting planning, project/program management, or geographical information systems analytics.
• Preference given to candidates with two (2) years of experience managing staff and cash handling experience.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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