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Summary
Nytech Heating, Cooling & Plumbing Dispatcher
Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we've grown into a trusted home service company known for delivering exceptional customer experiences. We're not just looking for employees—we're looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we've built in our community.
Our Core Values
We're looking for individuals who live out our values every day:
- TRUTH – It's not about who's right, but what's right
- GROWTH – Mistakes are expected; learning from them is mandatory
- CHARACTER – We are genuinely good people
- EXCELLENCE – We execute at a high level
- OWNERSHIP – We hold ourselves and others accountable
About the Role
The Dispatcher plays a critical role in our daily operations by ensuring the right technician is assigned to the right job at the right time. This position requires strong communication, organization, and problem-solving skills to keep operations running efficiently while delivering an outstanding customer experience.
Why Nytech?
- Competitive pay
- Comprehensive benefits (medical, dental, vision, life insurance)
- Paid time off and work-life balance
- Ongoing training and career development
- Supportive, team-driven culture
- Opportunity to grow within a fast-growing company
What You'll Do
- Dispatch technicians based on skillset, availability, and job requirements
- Provide technicians with all necessary job details and updates
- Manage job flow by dispatching one call at a time and debriefing each call before assigning the next
- Track and update technician statuses (dispatch, arrival, completion) in the system
- Verify timecards and maintain accurate records
- Maintain and update dispatch/tally reports
- Communicate with customers prior to dispatch to confirm availability and payment method
- Input leads into the system and coordinate with internal teams as needed
- Organize and manage the on-call schedule
- Provide weekly reports and insights to Service and Sales Managers
- Collaborate with leadership to evaluate technician performance and strengths
- Support team members and complete additional duties as assigned
What We're Looking For
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced, high-demand environment
- Highly organized with strong attention to detail
- Problem-solving mindset and ability to think quickly
- Proficiency in computer systems (Microsoft Office, dispatch software preferred)
- Team-oriented with a positive, can-do attitude
- Reliable and accountable
Work Environment & Physical Requirements
- Fast-paced environment with frequent interruptions and changing priorities
- Regular use of computer, phone, and dispatch systems
- Prolonged periods of sitting, with occasional standing, walking, and reaching
- Continuous communication with customers, technicians, and internal teams
Join Our Team
If you thrive in a fast-paced environment and enjoy being the hub that keeps everything running smoothly, Nytech could be the perfect fit for you.
Now is your time. Apply today.
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Job Description
Nytech Heating, Cooling & Plumbing Dispatcher
Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we've grown into a trusted home service company known for delivering exceptional customer experiences. We're not just looking for employees—we're looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we've built in our community.
Our Core Values
We're looking for individuals who live out our values every day:
- TRUTH – It's not about who's right, but what's right
- GROWTH – Mistakes are expected; learning from them is mandatory
- CHARACTER – We are genuinely good people
- EXCELLENCE – We execute at a high level
- OWNERSHIP – We hold ourselves and others accountable
About the Role
The Dispatcher plays a critical role in our daily operations by ensuring the right technician is assigned to the right job at the right time. This position requires strong communication, organization, and problem-solving skills to keep operations running efficiently while delivering an outstanding customer experience.
Why Nytech?
- Competitive pay
- Comprehensive benefits (medical, dental, vision, life insurance)
- Paid time off and work-life balance
- Ongoing training and career development
- Supportive, team-driven culture
- Opportunity to grow within a fast-growing company
What You'll Do
- Dispatch technicians based on skillset, availability, and job requirements
- Provide technicians with all necessary job details and updates
- Manage job flow by dispatching one call at a time and debriefing each call before assigning the next
- Track and update technician statuses (dispatch, arrival, completion) in the system
- Verify timecards and maintain accurate records
- Maintain and update dispatch/tally reports
- Communicate with customers prior to dispatch to confirm availability and payment method
- Input leads into the system and coordinate with internal teams as needed
- Organize and manage the on-call schedule
- Provide weekly reports and insights to Service and Sales Managers
- Collaborate with leadership to evaluate technician performance and strengths
- Support team members and complete additional duties as assigned
What We're Looking For
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced, high-demand environment
- Highly organized with strong attention to detail
- Problem-solving mindset and ability to think quickly
- Proficiency in computer systems (Microsoft Office, dispatch software preferred)
- Team-oriented with a positive, can-do attitude
- Reliable and accountable
Work Environment & Physical Requirements
- Fast-paced environment with frequent interruptions and changing priorities
- Regular use of computer, phone, and dispatch systems
- Prolonged periods of sitting, with occasional standing, walking, and reaching
- Continuous communication with customers, technicians, and internal teams
Join Our Team
If you thrive in a fast-paced environment and enjoy being the hub that keeps everything running smoothly, Nytech could be the perfect fit for you.
Now is your time. Apply today.
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ABOUT THE COMPANY
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