911 TELECOMMUNICATOR

Job Title

Consolidated Dispatch Center Dispatcher

Job Description

PLEASE READ BEFORE YOU APPLY! All applicants must upload the willingness questionnaire with their application to receive full consideration. Failure to attach a copy of the willingness questionnaire may hinder your advancement to the next step in the hiring process. You must click on link and complete and upload Willingness Questionnaire as an attachment in your application.

The base annual wage is generated from a base hourly rate of $21.02 per hour under the standard rotating 12-hour shift schedule. Overtime is paid at 1.5 times the hourly rate for all hours worked in excess of 40 hours in a 7 day pay cycle. Additional overtime opportunities for shift coverage may be available per departmental policy. These opportunities would provide pay in excess of the estimated base annual wage.

The purpose of the class is to receive in-coming emergency and non-emergency calls; to dispatch calls for law enforcement, fire, EMS and other personnel and services in an accurate, timely and professional manner; to maintain accurate and complete dispatch records; and to perform related work as required. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor. This position reports to the Senior Telecommunicator.

Duties

Performs dispatch duties for the Consolidated Dispatch Center, including: receiving and dispatching emergency and non-emergency calls for law enforcement, fire, emergency medical services (EMS), rescue and haz-mat response; receiving and dispatching emergency and non-emergency calls for various government agencies, utility companies and other service agencies; monitoring radio communications; monitoring alarm panels; providing directions and other information to officers in the field; and calling wrecker companies, etc.

Provides basic medical care instructions over the phone before the medic arrives, such as how to do cardiopulmonary resuscitation (CPR) if a patient stops breathing; what to do if the patient is having seizures; and how to turn patients onto their sides and make sure their airways are clear if they stop breathing.

Enters information into the system regarding wanted or missing persons as well as enter stolen items. Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of officers. Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate. Prepares and maintains dispatch and other department records and documentation. Enters and retrieves law enforcement information. Testifies in court as necessary. Prepares and submits various reports required by the department, County and regulatory agencies. Fields after hour calls for closed offices such as Detectives, County Water, etc. Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills. Receives, reviews, and responds to inquiries, complaints and requests for assistance in areas of responsibility. Remains on call 24 hours per day, seven days per week, for emergency response as assigned. Performs general clerical work as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, etc. May train new employees. Performs other related job duties as assigned. All County employees are considered public servants for the citizens of Dorchester County. When requested before, during, or after an emergency event, County employees are expected to work and serve the public in coping with the emergency.

Qualifications

Education and Experience: High school diploma or GED. 6 months experience desired but not required. Able to type at least 35 words per minute. Special Qualifications: Must possess Emergency-911, Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Completion of ICS 100, 200, 700, and 800 is required within one year of employment and National Crime Information Center (NCIC) certifications.

Job Title

Consolidated Dispatch Center Dispatcher

Job Description

PLEASE READ BEFORE YOU APPLY! All applicants must upload the willingness questionnaire with their application to receive full consideration. Failure to attach a copy of the willingness questionnaire may hinder your advancement to the next step in the hiring process. You must click on link and complete and upload Willingness Questionnaire as an attachment in your application.

The base annual wage is generated from a base hourly rate of $21.02 per hour under the standard rotating 12-hour shift schedule. Overtime is paid at 1.5 times the hourly rate for all hours worked in excess of 40 hours in a 7 day pay cycle. Additional overtime opportunities for shift coverage may be available per departmental policy. These opportunities would provide pay in excess of the estimated base annual wage.

The purpose of the class is to receive in-coming emergency and non-emergency calls; to dispatch calls for law enforcement, fire, EMS and other personnel and services in an accurate, timely and professional manner; to maintain accurate and complete dispatch records; and to perform related work as required. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor. This position reports to the Senior Telecommunicator.

Duties

Performs dispatch duties for the Consolidated Dispatch Center, including: receiving and dispatching emergency and non-emergency calls for law enforcement, fire, emergency medical services (EMS), rescue and haz-mat response; receiving and dispatching emergency and non-emergency calls for various government agencies, utility companies and other service agencies; monitoring radio communications; monitoring alarm panels; providing directions and other information to officers in the field; and calling wrecker companies, etc.

Provides basic medical care instructions over the phone before the medic arrives, such as how to do cardiopulmonary resuscitation (CPR) if a patient stops breathing; what to do if the patient is having seizures; and how to turn patients onto their sides and make sure their airways are clear if they stop breathing.

Enters information into the system regarding wanted or missing persons as well as enter stolen items. Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of officers. Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate. Prepares and maintains dispatch and other department records and documentation. Enters and retrieves law enforcement information. Testifies in court as necessary. Prepares and submits various reports required by the department, County and regulatory agencies. Fields after hour calls for closed offices such as Detectives, County Water, etc. Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills. Receives, reviews, and responds to inquiries, complaints and requests for assistance in areas of responsibility. Remains on call 24 hours per day, seven days per week, for emergency response as assigned. Performs general clerical work as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, etc. May train new employees. Performs other related job duties as assigned. All County employees are considered public servants for the citizens of Dorchester County. When requested before, during, or after an emergency event, County employees are expected to work and serve the public in coping with the emergency.

Qualifications

Education and Experience: High school diploma or GED. 6 months experience desired but not required. Able to type at least 35 words per minute. Special Qualifications: Must possess Emergency-911, Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Completion of ICS 100, 200, 700, and 800 is required within one year of employment and National Crime Information Center (NCIC) certifications.

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