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Summary
Prioritize calls (incoming and backlog). Assign and dispatch technicians. Work with Service Managers to address open calls. Respond to inquiries. Create and distribute required reporting. Maintain proactive communication with customers regarding missed SLAs. On a daily basis, review all incomplete calls. Maintain entry and verify nightly on call crew. Work with Service Managers to ensure preventative maintenance is completed on schedule. Understand the geography of the market and understand the technicians. Qualifications Strong computer (Excel/ Outlook) skills. Ability to handle multiple tasks concurrently. Stay calm under pressure. Excellent verbal and written communication skills. Strong sense of urgency. Can do attitude and demonstrated commitment to get the job done. Reliable and dependable. Friendly and helpful demeanor....Dispatcher, Service Manager, Dispatch, Construction, Driver -
Job Description
Prioritize calls (incoming and backlog). Assign and dispatch technicians. Work with Service Managers to address open calls. Respond to inquiries. Create and distribute required reporting. Maintain proactive communication with customers regarding missed SLAs. On a daily basis, review all incomplete calls. Maintain entry and verify nightly on call crew. Work with Service Managers to ensure preventative maintenance is completed on schedule. Understand the geography of the market and understand the technicians. Qualifications Strong computer (Excel/ Outlook) skills. Ability to handle multiple tasks concurrently. Stay calm under pressure. Excellent verbal and written communication skills. Strong sense of urgency. Can do attitude and demonstrated commitment to get the job done. Reliable and dependable. Friendly and helpful demeanor....Dispatcher, Service Manager, Dispatch, Construction, Driver -
ABOUT THE COMPANY
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