Dispatcher

Join to apply for the Dispatcher role at Western Tidewater CSB .Location: Norfolk, VA • Salary: $50,000.00–$60,000.00Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.Responsibilities and Duties for Dispatchers:Reports directly to the Regional Community Training Liaison.Answer calls within 30 seconds from individuals, community partners, and the national suicide call center.Dispatch mobile crisis responders to various locations.Distribute information to callers/staff about community resources as needed.Collaborate with community partners as needed.Document information in the Call Center data platform, electronic health record, or other required data collection entities.Maintain phone availability for consultation/response.Review documentation to assist with maintaining compliance with program standards.Review shift reports/pass down information.Model appropriate levels of professionalism.Assist with coordination of linkage to community resources.Communicate needs of the program to supervisor.Qualifications and Skills for Dispatchers:QMHP preferred; state Certified Peer Specialist, EMS, or prior dispatch experience.Valid driver's license with an acceptable DMV record at time of hire and continuously thereafter.Must be able to multitask.Must be self‑motivated and able to work remotely; reliable internet connectivity is required.Must be able to use a computer and enter information clearly and concisely.Must stay calm and focused during a crisis.Must have critical thinking and problem‑solving skills.Seniority LevelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesNon‑profit Organizations#J-18808-Ljbffr

Join to apply for the Dispatcher role at Western Tidewater CSB .Location: Norfolk, VA • Salary: $50,000.00–$60,000.00Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.Responsibilities and Duties for Dispatchers:Reports directly to the Regional Community Training Liaison.Answer calls within 30 seconds from individuals, community partners, and the national suicide call center.Dispatch mobile crisis responders to various locations.Distribute information to callers/staff about community resources as needed.Collaborate with community partners as needed.Document information in the Call Center data platform, electronic health record, or other required data collection entities.Maintain phone availability for consultation/response.Review documentation to assist with maintaining compliance with program standards.Review shift reports/pass down information.Model appropriate levels of professionalism.Assist with coordination of linkage to community resources.Communicate needs of the program to supervisor.Qualifications and Skills for Dispatchers:QMHP preferred; state Certified Peer Specialist, EMS, or prior dispatch experience.Valid driver's license with an acceptable DMV record at time of hire and continuously thereafter.Must be able to multitask.Must be self‑motivated and able to work remotely; reliable internet connectivity is required.Must be able to use a computer and enter information clearly and concisely.Must stay calm and focused during a crisis.Must have critical thinking and problem‑solving skills.Seniority LevelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesNon‑profit Organizations#J-18808-Ljbffr

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