Supervisory Contact Representative

Summary The scope of the Health Eligibility Center (HEC) - Enrollment Case Management expanded to include support of the veterans' healthcare enrollment system. This support entails assessing and verifying veterans' eligibility status, processing enrollment applications and supporting the Enrollment Case Management - HEC Management.Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement – 06/15/2026. Time‑In‑Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements by the closing date of this announcement. For a GS‑09 position you must have served 52 weeks at the GS‑08. The grade may have been in any occupation – but must have been held in the Federal service. An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year – it may not clearly demonstrate you possess one‑year time‑in‑grade – as required by the announcement. In this instance – you must provide an additional SF‑50 that clearly demonstrates one‑year time‑in‑grade. Note: Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS‑08 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include – but are not limited to: Determining educational and training needs for subordinates, Planning – scheduling – and assigning work to be accomplished by subordinates, This includes reassigning employees to meet fluctuating workloads and changing demands, Performing special studies – analyses – investigations – and/or audits and making recommendations leading to increased efficiency, Evaluating staffing and equipment requirements – recommending appropriate procedures and quality standards, Conducting audits of enrollment program procedures to identify methods of increasing the efficiency of the program while achieving program goals. You will be rated on the following Competencies for this position: Communication, Organizational Stewardship, Problem Solving, Technical Competence, Veteran and Customer Focus. Experience refers to paid and unpaid experience – including volunteer work done through National Service programs (e.g. – Peace Corps, AmeriCorps) and other organizations (e.g. – professional, philanthropic, religions, spiritual, community, student, social). Volunteer work helps build critical competencies – knowledge – and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience – including volunteer experience. Note: A full year of work is considered to be 35‑40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre‑placement physical examination is not required. For more information on these qualification standards – please visit the United States Office of Personnel Management's website at Incumbent serves as first line Supervisory Contact Representative in Enrollment Case Management – Health Eligibility CenterIncumbent is responsible for providing leadership and supervision to a unit consisting of Contact Representatives – GS-05 – GS-06 – and GS-07Work Schedule: Full time – 40 hours per week/8 hours per shift – hours of operation are 6:30am-7:30pm CST – most new employees will work evening hoursTour of duty based on organizational needs and determined by seniorityOfficial tour of duty will be selected based on business needs and will start after training is completedRemote: This position is not authorized for Remote workThe incumbent will provide onsite supervisory and leadership coverageTelework: This position may be authorized for Telework – Telework eligibility will be discussed during the interview processVirtual: This position may be authorized for Virtual Work – Virtual Work eligibility is for current VA employees that are already subject to the return to the in‑person work mandate in their current positionDefinition of Virtual Work: Employee works outside of original hiring duty station at a VA‑owned or leased spaceReturn to Office (RTO): RTO mandates are in effect and selectees will be required to report to in‑person work unless they are approved for an exception or an exemptionAny approval for an RTO exception – exemption – or extension will happen after a tentative job offer – but before a final job offerPosition Description/PD#: Supervisory Contact Representative/PD07454A – Relocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not AuthorizedPermanent Change of Station (PCS): Not Authorized.#J-18808-Ljbffr

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