Dispatcher

Dispatcher

We are seeking a highly organized and customer-focused Dispatcher. This is a key position responsible for keeping daily operations running smoothly by coordinating technicians, managing client communication, and ensuring accuracy across scheduling, billing, and administrative processes. If you're detail-oriented, confident on the phone, and enjoy balancing multiple priorities in a fast-paced environmentthis role is for you.

Work Environment: In-office, MondayFriday, 8:00 AM 4:30 PM. Small, family-owned business environment. Opportunity to work independently and take ownership of your role. Casual office atmosphere with a hardworking, team-oriented culture. Dog-friendly workplace (must be comfortable around large dogs).

Pay: $20$25/hour (based on experience).

What You'll Do

• Schedule and dispatch technicians for service calls, preventative maintenance, and emergencies
• Communicate with customers to coordinate appointments and address concerns
• Handle inbound calls from clients, including urgent service needs and billing questions
• Prepare quotes, invoices, and customer work orders for billing
• Process payments and assist with accounts payable for ordered parts
• Order materials and coordinate parts fulfillment
• Maintain accurate records and documentation
• Collaborate closely with technicians to ensure efficient daily operations

Why Join?

• Stable, long-term opportunity with growth potential
• Hands-on training and cross-training across multiple business functions
• Leadership that trusts you to own your role without micromanagement
• Opportunity to make a real impact in a small, tight-knit team

What We're Looking For

Must-Have Qualifications

• 2+ years of dispatch, administrative, or office experience
• 2+ years of data entry or administrative support experience
• Proficiency in Microsoft Office
• Strong attention to detail and accuracy
• Excellent communication and customer service skills

Key Skills for Success

• Strong phone presence and ability to handle challenging customer interactions
• Excellent scheduling and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Confidence working with technicians and managing expectations
• High level of accuracy with billing, timelines, and documentation
• Proactive mindset with strong problem-solving skills

Job Type & Location: This is a Permanent position based out of McHenry, IL.

Pay and Benefits: The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in McHenry, IL.

Application Deadline: This position is anticipated to close on Jun 29, 2026.

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