Forward Air - 200 Innovation Avenue - Responsibilities: Coordinate, schedule, dispatch, and plan customer freight shipments; Act as the main point of contact for driver-facing communication via phone, Qualcomm and E-mail; Develop strong relationships with Independent Contractors within the assigned fleet and provide exceptional driver support; Monitor shipments in transit to meet delivery schedules; Manage customer and driver expectations and collaborate with customer service/sales to resolve issues
Forward Air - 200 Innovation Avenue - Responsibilities: Coordinate, schedule, dispatch, and plan customer freight shipments; Act as the main point of contact for driver-facing communication via phone, Qualcomm and E-mail; Develop strong relationships with Independent Contractors within the assigned fleet and provide exceptional driver support; Monitor shipments in transit to meet delivery schedules; Manage customer and driver expectations and collaborate with customer service/sales to resolve issues
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