Command Center Specialist

OverviewSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.ResponsibilitiesHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiriesOffers alternative solutions where appropriate with the objective of retaining customer's satisfactionCommunicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammarUtilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systemsMakes financial decisions to protect/collect revenues and adjusts customer accountsAssists supervisors with special projects and performs miscellaneous assigned dutiesManages multiple duties at a timeDelivers exceptional client service via telephoneConducts detailed research and address customer inquiriesProvides quality service by comprehending procedures and continued product knowledgeEnters data and customer service work on a daily routine basisPrepares activity reports to track performance across our customer baseTracks issues, and ensure timely delivery of solutions from support teamsAssists with financial and management accounts through processing and payment of invoicesSupports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary recordsCompletes other duties as assignedQualificationsAt least 1–2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and the ability to react quickly and professionally ensuring client satisfactionAdvanced multi-tasking, problem solving and organizational skillsAbility to work in a fast-paced work environmentAbility to accomplish tasks in the timeliest and efficient mannerPositive attitude with a productive, professional and courteous mannerSuperior telephone etiquetteStrong written and verbal communication and interpersonal skillsDemonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)High School Diploma or equivalentPreferred QualificationsFlexible availabilityAbility to train and mentorAbility to perform specialized administrative duties required to support multiple locationsPrior call center and accounts payable/receivable experienceSalary Range : $17.0 per hourBenefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.Location2645 WORLD GATEWAY PLACEUS-MI-ROMULUS#J-18808-Ljbffr

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