Dispatcher

DispatcherValley Services is a family-owned residential and construction solutions provider conveniently located in the heart of downtown San Jose. It consists of two divisions: the transfer station and rentals. At Valley Services, you won't just have a job, but you will be a part of an amazing team contributing to Silicon Valley's growth. By joining the Valley Team, you will become a member of the family.As a Dispatcher, you will coordinate daily field operations and ensure efficient routing for our sanitation fleet. This position plays a central role in supporting our drivers, managing schedules, communicating with customers, and ensuring the timely delivery and servicing of toilets, sinks, fencing, and dumpsters. You will work closely with the Operations Manager, customer service team, and field staff in a fast-paced, real‑time environment.Compensation: $23.00 – $26.00Key ResponsibilitiesDispatching & SchedulingCreate and optimize daily routes for toilet service trucks, fencing crews, and dumpster deliveriesCommunicate real time updates to drivers regarding route changes, customer requests, delays, and site issuesCoordinate with customer service to schedule deliveries, pickups, and urgent service requestsPlan weekly shift schedules with the Operations Manager to ensure proper coverageDriver & Customer CommunicationServe as the primary point of contact for drivers experiencing service issues such as access problems, blocked drop locations, or safety concernsCommunicate with customers to provide updates, resolve service concerns, and ensure a positive experienceDocument issues and elevate matters that require management reviewMaintain professional and responsive communication at all timesOperations & Fleet CoordinationTrack driver status, job completion, GPS locations, and route progress throughout the dayMaintain route books, delivery logs, and all required documentationRecord and update fleet movement, service completion, and equipment statusEnsure adherence to company safety procedures and sanitation standardsAdministrative & Support DutiesMaintain inventory records for portable toilets, sinks, fencing panels, dumpsters, and suppliesReview route performance with drivers to identify improvementsSupport customer service or yard operations as needed during high-demand periodsAssist with coordinating emergency response or after-hours requests when necessaryRequired QualificationsPrior experience as a Dispatcher, Logistics Coordinator, or similar operations roleStrong multitasking ability with comfort working in a high-volume, fast-paced environmentExcellent verbal and written communication skills. English fluency requiredStrong problem-solving skills and ability to make quick decisionsProficiency with Microsoft Office and dispatching or GPS tracking softwareCustomer service experience with a focus on timely and accurate problem resolutionAbility to work independently and collaborativelyAbility to work overtime, weekends, and respond to emergency conditions as neededPreferred QualificationsExperience in sanitation services, waste management, construction rentals, or transportation logisticsKnowledge of routing practices, GPS systems, and fleet operationsUnderstanding of safety rules, sanitation standards, and DOT-related guidelinesBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentWellness ResourcesCommission#J-18808-Ljbffr

Government Careers

Show more