Security Guard / Member Experience Associate (weekend)

Help create a safe and welcoming YMCA by providing security oversight, member support, and emergency response.

Job Description

The YMCA of Yonkers is seeking a Security Guard / Member Experience Associate to help maintain a safe, secure, and welcoming environment for members, residents, staff, and guests.

This weekend position serves as the primary licensed security presence at the Welcome Center and throughout the facility while supporting a positive member experience. Working as part of the YMCA's two-person front desk coverage model, this role helps ensure continuous security oversight while supporting smooth and welcoming front desk operations.

The Security Guard / Member Experience Associate plays a vital role in facility safety, incident prevention, access control, and emergency response while promoting the YMCA's commitment to belonging, respect, and community engagement.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Current New York State Security Guard License required.
• Completion of New York State 8-Hour Pre-Assignment Training required.
• Completion of New York State 16-Hour On-the-Job Training required.
• Minimum one year of security, law enforcement, or related experience preferred.
• Experience working in community-based, nonprofit, or public-access facilities preferred.
• Ability to remain calm, observant, and professional in dynamic environments.
• Strong verbal communication and customer service skills.
• Basic computer proficiency.
• CPR/AED certification preferred or willingness to obtain within 30 days of hire.
• Bilingual (English/Spanish) preferred.

Essential Functions

Security & Safety Operations

• Serve as the primary licensed security guard for the YMCA facility.
• Maintain a visible security presence at the Welcome Center and throughout the building.
• Conduct documented security rounds throughout the facility on a regular basis.
• Monitor entrances, exits, program spaces, residential areas, locker rooms, and common areas for safety concerns and policy compliance.
• Ensure access control procedures and secured areas are properly monitored.
• Enforce YMCA policies, membership access requirements, and guest procedures respectfully and consistently.
• Respond promptly to incidents, disturbances, emergencies, and safety concerns.
• Utilize conflict resolution and de-escalation techniques to address challenging situations.
• Coordinate with YMCA leadership and emergency responders when necessary.
• Complete incident reports, security logs, and related documentation accurately and on time.
• Support emergency response procedures including evacuations, medical incidents, and facility lockdowns.

Member Experience Support

• Provide a professional, welcoming, and respectful presence for members, guests, and visitors.
• Support front desk operations during high-volume periods and special events.
• Assist with member check-in flow, access verification, and facility wayfinding.
• Provide general information regarding YMCA programs, schedules, and facility operations.
• Maintain an organized, professional, and welcoming front desk environment.
• Identify and communicate member concerns, service issues, or safety-related matters to leadership.
• Promote YMCA programs, events, and community initiatives through positive member interactions.
• Support the YMCA's commitment to creating a welcoming and inclusive environment for all.

Team Collaboration

• Work collaboratively with Member Experience staff, Operations leadership, and YMCA program teams.
• Model the YMCA's core values of Caring, Honesty, Respect, and Responsibility in all interactions.
• Support organizational efforts to create a safe, welcoming, and community-focused environment.

Cause-Driven Leadership Competencies

• Safety Awareness & Accountability
• Conflict Resolution & De-escalation
• Professional Presence & Judgment
• Emotional Intelligence & Inclusion
• Team Collaboration

Required Certifications

• Current New York State Security Guard License required.
• Completion of New York State 8-Hour Pre-Assignment Training required.
• Completion of New York State 16-Hour On-the-Job Training required.
• CPR/AED certification preferred or willingness to obtain within 30 days.
• Ability to maintain all required security credentials throughout employment.

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