Cloud Support Administrator (MPO Polygraph)

OverviewZachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA, Redmond, WA, and Atlanta, GA. The team seeks IT support specialists experienced with Microsoft cloud environments to support an on‑going classified program.Clearance: Top Secret/SCI Full Scope Polygraph required (MPO Customer).Location: Reston, VA; Redmond, WA; Atlanta, GA.Schedule: Shift work – 24×7 operational environment.This job opens for applications 6/10/2026. Applications will be accepted for at least 30 days from the posting date.ResponsibilitiesComplete incoming tickets through Remedy, ServiceNow or other ticketing systemTroubleshoot and resolve system issues utilizing customer toolsDocument all findings from tickets and incidentsAutomate and troubleshoot tasks using various scripting languages and servicesProvide end‑user support to customers at the Tier I‑III level in cloud‑based environmentsQualificationsMust hold an active TS/SCI Full Scope Polygraph clearance (MPO)Must be willing to work one shift; no dual employmentCertifications: IAT II, AZ900 or similar cloud certification (highly preferred)Willingness to shift work, as 24/7 support is essentialExcellent customer service skills and focusEducation: Bachelor's Degree and 2+ years of related professional experienceExperience with MS technologies and ticketing systems: Active Directory, JIRA, ServiceNow, Netmom, WindbgBasic scripting using Java, Python, Linux, PowerShell, JavaScript in cloud‑based environments (preferably Azure)CompensationCompensation: $100,000 - $135,000+ based on years of experienceFull benefits: Cigna Medical, Dental, Vision, 401(k), PTO/holiday, sick leave as required by state lawOpportunity to get your foot in the door with cloudLong‑term stable programKeywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets#J-18808-Ljbffr

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