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Job Description

• Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options.
• Seeks out process improvement opportunities in all workflows and functions within the unit and provides input and feedback in the development and improvement of financial and administrative policies and procedures.
• Shares working knowledge and experience among peer employees to enhance tax collection knowledge among teammates and provides operational support to unit employees.
• Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered through the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia and Virginia Government Finance Officers Association to maintain professional development .
• Provides professional, empathetic, and informative assistance to the community through in-person, virtual, email, telephone and written correspondence pertaining local assessments of personal property, machinery & tools, mobile homes and business taxes including explaining related state and County tax laws, policies and programs.
• Resolves moderate tax problems and/or issues pertaining to assessments of personal property, machinery & tools, mobile homes, business taxes, relief programs by conducting review, examination, research, analyzation in accordance with state and County tax laws, policies and procedures.
• Participates in personal and business tax assessing, exemptions, relief program administration and account maintenance to ensure accurate records, notes, and digital files are in accordance with established Standard Operating Procedures.
• Manages the downloads, uploads, processes, reviews, communications and validations of weekly, monthly, and semi-annual resource digital files and reports from various federal and state agencies and County departments including the Federal Aviation Administration, Virginia Department of Motor Vehicles, Virginia Department of Wildlife Resources to ensure accurate assessment of personal property, machinery & tools, mobile homes, business taxes.
• Participates in quality control for timely, accurate, equitable, and proficient assessment of personal property, machinery & tools, mobile homes and business taxes and relief program administration through reconciliation of various system data reports and exonerations, researching returned mails in accordance with operating procedures.
• Communicates general information governing the requirements of all locally administered taxes and relief programs to the public in a timely manner including those from federal and state agencies, such as Internal Revenue Service, Virginia State Corporation Commission, Virginia Alcoholic Beverage Control Authority, Virginia Department of Professional and Occupational Regulation and Virginia Department of Motor Vehicles.
• Maintains strong working knowledge of state and County laws to determine and process taxpayer’s eligibility for the relief programs through reviews of complex financial, investment and tax statements and navigation of various resource computer systems in accordance to operating procedures.
• Reviews extensive big data reports from state and local resources for necessary statutory assessment to non-responsive taxpayers.
• Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options.
• Seeks out process improvement opportunities in all workflows and functions within the unit provides input and feedback in the development and improvement of financial and administrative policies and procedures.
• Shares working knowledge and experience among peer employees to enhance tax assessment knowledge among teammates and provides operational support to unit employees.
• Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered by the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia, and Virginia Government Finance Officers Association to maintain professional development.
• Provides administrative support by performing purchasing duties to maintain unit operational needs through approved internal and external purchasing methods and ensure proper financial practice in accordance with related policies and procedures.
• Performs other duties as assigned.

• Strong working knowledge of computers, scanners, phone queue, and Microsoft Suite of products.
• Clear understanding of confidentiality, Virginia Secrecy Act, and the laws governing the Freedom of Information Act (FOIA).
• Exceptional customer service skills.
• Oral and written communication skills requiring empathy, clarity, tactics and discretion to cover confidential, sensitive, or controversial material and to motivate, persuade, or influence individuals or groups.
• Time management skills to prioritize and multi-task workload to meet tight deadlines, and dynamic customer service demands.
• Critical thinking and problem-solving skills to apply laws, rules, policies to a multitude of situations with solutions.
• Ability to comprehend and follow complex instructions and process procedures.
• Ability to work cooperatively and collaboratively with the public, other departments and agencies.
• Ability to interact professionally under difficult circumstances and to communicate effectively under pressure.
• Ability to handle high volumes of tasks including calls and emails during peak seasons.
• Ability to make sound judgement in analyzing information and/or situation to be responsive to questions or issues.
• Demonstrated ability to train others on all aspects of assessments techniques and practices.
• Demonstrated ability to represent County in court and various professional, association and education seminars and meetings.
• Demonstrated ability to keep extremely accurate and detailed records.
• Ability to promote cultural understanding and competency and an organizational climate of equity and inclusion.
• General knowledge of tax assessment concepts, methodology and techniques authorized under state and County laws.
• General knowledge of regulatory State agencies’ requirement for business establishment.
• Comfortable facilitating virtual meetings via Teams with taxpayers.
• Ability to learn and navigate complex online computer systems and software applications to access information assisting local tax assessments processes.
• Ability to interpret and apply various tax assessment laws .

• Any combination of education and experience equivalent to graduation from an accredited college or university with an Associate's degree in finance, taxation, accounting, public administration, business administration, or related field providing the required knowledge, skills and abilities.
• 2 years of customer service and/or public contact experience.
• 2 years of experience as a paralegal, tax administration, public administration, business administration or related.

• Bachelor’s degree
• Designation of Master Governmental Deputy Treasurer or Master Deputy Commissioner of the Revenue
• Experience in a Virginia Treasurer’s Office or Commissioner of Revenue’s Office

• Physical conditions:
• Office environment
• Nature of work:
• In-person meetings
• Virtual meetings
• Telephone calls
• Presentations
• Extensive use of computers
• Operation of a variety of office equipment, including telephones, scanners, copiers, etc.
• Frequent standing, walking, bending, stooping, and light lifting
• Occasional vehicle or air travel for meetings, conferences, class, etc.
• Work contacts:
• Internal organization departments and other County employees
• Residents
• Elected officials
• State agencies
• Senior leadership
• Interactions:
• Exchanging information
• Responsive to questions and/or situations
• Use of tact and diplomacy
• Infrequent potential for uncooperativeness