Government Careers

  • Dispatcher

  • Rhodes Wolfe
  • Federal Way, Washington 98003 United States View Map
Dispatcher

Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way, WA. This role serves as a key operational partner and right hand to the Service Manager, supporting daily scheduling, route execution, customer communication, and service delivery performance. You will play a critical role in ensuring efficient routing, timely service delivery, and a high level of customer satisfaction while supporting overall operational effectiveness.

This position will own the day-to-day scheduling and route coordination process, while partnering closely with the Service Manager on operational decisions, escalated customer concerns, and service quality initiatives. To thrive in this role, you must have experience with scheduling and route dispatching, along with strong customer service, communication, and problem-solving skills. This is a great opportunity to play a key role in optimizing daily operations, supporting field teams, and maintaining strong client relationships in a fast-paced environment.

Oversee daily schedules and route dispatching with a focus on efficiency & route concentration

Build, adjust, and optimize service routes based on staffing, geography, and customer needs

Serve as the primary point of contact for client inquiries, scheduling updates, and service issues

Coordinate with field technicians to review routes, and make real-time scheduling adjustments

Partner closely with the Service Manager regarding escalated service concerns, operational priorities, and customer retention matters

Support account retention efforts by identifying concerns and communicating opportunities or risks to leadership

Provide high-volume phone and email customer support in a professional and timely manner

Maintain accurate client records, including service notes, agreements, and communications

Utilize GPS, dispatching tools, and internal systems to improve productivity

Assist in identifying operational improvements that support service quality and route efficiency

2+ years of scheduling-focused experience required

Proven ability to build, manage, and adjust service routes/schedules required

Excellent customer service skills required

Proficiency with office software required

Dispatcher

Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way, WA. This role serves as a key operational partner and right hand to the Service Manager, supporting daily scheduling, route execution, customer communication, and service delivery performance. You will play a critical role in ensuring efficient routing, timely service delivery, and a high level of customer satisfaction while supporting overall operational effectiveness.

This position will own the day-to-day scheduling and route coordination process, while partnering closely with the Service Manager on operational decisions, escalated customer concerns, and service quality initiatives. To thrive in this role, you must have experience with scheduling and route dispatching, along with strong customer service, communication, and problem-solving skills. This is a great opportunity to play a key role in optimizing daily operations, supporting field teams, and maintaining strong client relationships in a fast-paced environment.

Oversee daily schedules and route dispatching with a focus on efficiency & route concentration

Build, adjust, and optimize service routes based on staffing, geography, and customer needs

Serve as the primary point of contact for client inquiries, scheduling updates, and service issues

Coordinate with field technicians to review routes, and make real-time scheduling adjustments

Partner closely with the Service Manager regarding escalated service concerns, operational priorities, and customer retention matters

Support account retention efforts by identifying concerns and communicating opportunities or risks to leadership

Provide high-volume phone and email customer support in a professional and timely manner

Maintain accurate client records, including service notes, agreements, and communications

Utilize GPS, dispatching tools, and internal systems to improve productivity

Assist in identifying operational improvements that support service quality and route efficiency

2+ years of scheduling-focused experience required

Proven ability to build, manage, and adjust service routes/schedules required

Excellent customer service skills required

Proficiency with office software required

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