TELECOMMUNICATOR (DISPATCHER)

Police Telecommunicator

The Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by ourPAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

The Police Telecommunicator performs responsible telecommunications and records management work for the Police Department, contributing to the safety and well-being of the Mooresville community. This role involves receiving emergency and non-emergency communications, assessing the nature and urgency of calls, and dispatching law enforcement personnel appropriately while maintaining professionalism, tact, and composure in high-pressure situations.

Work includes operating Computer Aided Dispatch (CAD) systems, radio and telephone communications equipment, and accessing state and federal law enforcement databases. Employees provide customer service to the public by assisting with reports, procedures, and general information related to law enforcement and civil matters. The position requires constant communication with emergency personnel and the ability to make sound decisions during stressful or emergency situations.

Employees may coordinate communications between federal, state, county, and municipal agencies during natural disasters or multi-jurisdictional emergencies. Work is performed in accordance with departmental policies and applicable state and federal laws. Employees may be required to work extended shifts, including nights, weekends, and holidays. Work is performed primarily indoors and is evaluated through observation, recorded communications review, staff feedback, and report accuracy.

• Receive emergency and non-emergency calls, radio transmissions, and in-person requests for assistance

• Assess the nature and priority of incidents and dispatch appropriate law enforcement personnel

• Operate radio, telephone, and data communication equipment to maintain contact with officers and other agencies

• Monitor and communicate with emergency personnel using multiple communication systems simultaneously

• Operate and maintain records using CAD systems and law enforcement databases including DCI, NCIC, NLETS, P2P, GIS Mapping, and Records Management Systems

• Access and retrieve criminal justice and traffic information in accordance with state and federal regulations

• Assist the public with reports, procedures, general information, and other customer service needs

• Coordinate communications among local, state, and federal agencies during emergencies or disaster events

• Maintain accurate records and documentation of communications and dispatched activities

• Operate multi-channel 800 MHz trunking radio systems with interoperability capabilities

• Perform other related duties as assigned

• High School Diploma or GED

• Six (6) months to one (1) year of experience in communications, dispatching, reception, or related customer service work; OR

• An equivalent combination of education and experience

Special Requirements:

• Ability to obtain North Carolina DCI Certification within one (1) year of hire

• Ability to obtain North Carolina Sheriff's Standards Certification within one (1) year of hire

• Ability to work long shifts, including nights, weekends, holidays, and emergency call-back situations as needed

The Town of Mooresville is an Equal Opportunity Employer and values diversity at all levels of the workforce.

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