Government Careers

  • Dispatcher

  • Sila
  • White Lake, Michigan 48386 United States View Map
Dispatcher

At Carter's Heating & Cooling, we know that great customer service starts with great communication. We're looking for an organized, customer-focused dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and love being the person who keeps everything on track, we'd love to talk with you.

What You'll Do
  • Schedule and dispatch HVAC service technicians efficiently throughout the day
  • Answer inbound customer calls and provide exceptional customer service
  • Make outbound calls to schedule service appointments and follow up with customers
  • Coordinate with technicians and management to maximize productivity and revenue opportunities
  • Monitor daily schedules and make adjustments as needed throughout the day
  • Review service tickets and ensure proper billing and documentation
  • Maintain accurate customer records and service history
  • Assist with customer concerns and help ensure a positive customer experience
  • Support the team in achieving company goals and performance metrics
What We're Looking For
  • 1+ years of dispatching experience preferred in a residential home services setting
  • Service Titan knowledge
  • 3+ years of customer service experience
  • HVAC, plumbing, electrical, or home services experience is a plus
  • Strong communication and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Positive attitude and team-first mentality
  • Strong computer skills and ability to learn new software
  • Desire to grow professionally and build a long-term career
Why Join Carter's?
  • Competitive pay: $17-24 per hour
  • Bonus opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation and paid holidays
  • Company-paid life insurance
  • Company-paid short and long-term disability
  • Employee discount programs
  • Ongoing training and development opportunities
  • Supportive team environment with opportunities for advancement

At Carter's Heating & Cooling, we're committed to providing exceptional service to our customers and creating a workplace where our employees can grow and succeed. If you're looking for a company that values teamwork, customer service, and professional development, apply today!

Dispatcher

At Carter's Heating & Cooling, we know that great customer service starts with great communication. We're looking for an organized, customer-focused dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and love being the person who keeps everything on track, we'd love to talk with you.

What You'll Do
  • Schedule and dispatch HVAC service technicians efficiently throughout the day
  • Answer inbound customer calls and provide exceptional customer service
  • Make outbound calls to schedule service appointments and follow up with customers
  • Coordinate with technicians and management to maximize productivity and revenue opportunities
  • Monitor daily schedules and make adjustments as needed throughout the day
  • Review service tickets and ensure proper billing and documentation
  • Maintain accurate customer records and service history
  • Assist with customer concerns and help ensure a positive customer experience
  • Support the team in achieving company goals and performance metrics
What We're Looking For
  • 1+ years of dispatching experience preferred in a residential home services setting
  • Service Titan knowledge
  • 3+ years of customer service experience
  • HVAC, plumbing, electrical, or home services experience is a plus
  • Strong communication and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Positive attitude and team-first mentality
  • Strong computer skills and ability to learn new software
  • Desire to grow professionally and build a long-term career
Why Join Carter's?
  • Competitive pay: $17-24 per hour
  • Bonus opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation and paid holidays
  • Company-paid life insurance
  • Company-paid short and long-term disability
  • Employee discount programs
  • Ongoing training and development opportunities
  • Supportive team environment with opportunities for advancement

At Carter's Heating & Cooling, we're committed to providing exceptional service to our customers and creating a workplace where our employees can grow and succeed. If you're looking for a company that values teamwork, customer service, and professional development, apply today!

Government Careers

Government Careers

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Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

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