Dispatcher

Position Overview

We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities.

Key Responsibilities

• Receive and manage inbound customer orders, service requests, and inquiries
• Handle customer complaints and provide timely, professional resolutions
• Coordinate scheduling and routing of drivers/technicians to optimize service efficiency
• Communicate proactively with customers regarding scheduling updates, delays, and service status
• Maintain accurate records of dispatch activity and customer interactions
• Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracking and routing
• Collaborate closely with operations and field teams to ensure service completion

Required Qualifications

• Experience in dispatching, routing, or customer service (ideally in logistics, transportation, or service industries)
• Strong communication skills with the ability to manage both customer interactions and internal coordination
• Ability to handle high-volume calls, scheduling changes, and problem resolution
• Experience or exposure to routing/telematics systems (Pallet Connect, Fleet Locate, ELD preferred)
• Strong organizational skills with attention to detail

Schedule & Work Environment

Standard weekday schedule with flexibility

Required:

1 weekend shift per month

1 second shift per month

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