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  • ServiceNow Engineer, TS/SCI with Polygraph Security Clearance Required

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  • Chantilly, Virginia 20153 United States View Map

ServiceNow Engineer, TS/SCI with Polygraph Security Clearance Required, Chantilly, VA

Ready to hire a ServiceNow Engineer. Qualified candidates must have an active TS/SCI with Polygraph Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!

Responsibilities:

  • Respond to alerts and customer reported issues, escalate problems as required, and resolve significant matters by exercising independent judgment within established support practices.
  • Deploy approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures.
  • Develop and interpret detailed installation instructions and supporting documentation to affect system design deployments.
  • Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution.
  • Respond to Incidents and Changes submitted by customers, to include Tier 2 level triage.

Qualifications:

  • Experience in a Tier 3 ServiceNow role for at least 3 years.
  • Experience with ITSM principles and ITIL best practices.
  • An Active TS/SCI Clearance with Polygraph Security Clearance is required.
  • DoD 8570 IAT Level II Certification Security+.
  • Excellent communication and mentoring skills.
  • Knowledge of both Waterfall and Agile approaches.
  • Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
  • Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers. Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Software development and release management experience.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.

ServiceNow Engineer, TS/SCI with Polygraph Security Clearance Required, Chantilly, VA

Ready to hire a ServiceNow Engineer. Qualified candidates must have an active TS/SCI with Polygraph Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!

Responsibilities:

  • Respond to alerts and customer reported issues, escalate problems as required, and resolve significant matters by exercising independent judgment within established support practices.
  • Deploy approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures.
  • Develop and interpret detailed installation instructions and supporting documentation to affect system design deployments.
  • Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution.
  • Respond to Incidents and Changes submitted by customers, to include Tier 2 level triage.

Qualifications:

  • Experience in a Tier 3 ServiceNow role for at least 3 years.
  • Experience with ITSM principles and ITIL best practices.
  • An Active TS/SCI Clearance with Polygraph Security Clearance is required.
  • DoD 8570 IAT Level II Certification Security+.
  • Excellent communication and mentoring skills.
  • Knowledge of both Waterfall and Agile approaches.
  • Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
  • Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers. Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Software development and release management experience.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.

Government Careers

Government Careers

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