Government Careers

  • System Analyst - Onsite

  • Futran Tech Solutions Pvt.
  • Ashburn, Virginia 20147 United States View Map

System Analyst

Location: Ashburn, VA 20147

Onsite Long Term Contract

This would be an onsite and alternating 12-hour day shift work:

Shift 1 Mon, Tues, Fri, Sat Sun

Shift 2 Wed, Thurs

Job Description:

This role would be to work with the existing CVAS team to perform monitoring for day-to-day functionality of critical services such as Visa Secure and Visa Resolve Online. This would involve quickly investigating, mitigating, and if unable to mitigate, quick escalation and coordination with 2nd level support teams.

Desired candidate will be part of the Visa Operations Command Center, monitoring various critical production applications and resolving or managing the prompt resolution of all incidents.

Job Description and Responsibilities:

Participate/facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR (Mean Time to Resolution) objectives.

Correlate critical alerts on monitoring platform with actual system outages.

Accurately and promptly assess/solicit the impact of a critical/major system/application outage.

Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.

Monitors troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.

Analyze monitoring results of business-critical infrastructure and services and provide recommendations to improve detection and resolution.

Follow documented operations processes and resolution/escalation procedures.

Resolve standard incidents promptly without escalation.

Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on tickets assigned to the team to meet group objectives.

Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.

Propose and participate in the implementation of process/procedure improvements to better the department and services provided.

Work on multiple platforms including ticket queue, mailbox, alert console, and phone calls.

Offer effective recommendations to address repetitive issues.

System Analyst

Location: Ashburn, VA 20147

Onsite Long Term Contract

This would be an onsite and alternating 12-hour day shift work:

Shift 1 Mon, Tues, Fri, Sat Sun

Shift 2 Wed, Thurs

Job Description:

This role would be to work with the existing CVAS team to perform monitoring for day-to-day functionality of critical services such as Visa Secure and Visa Resolve Online. This would involve quickly investigating, mitigating, and if unable to mitigate, quick escalation and coordination with 2nd level support teams.

Desired candidate will be part of the Visa Operations Command Center, monitoring various critical production applications and resolving or managing the prompt resolution of all incidents.

Job Description and Responsibilities:

Participate/facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR (Mean Time to Resolution) objectives.

Correlate critical alerts on monitoring platform with actual system outages.

Accurately and promptly assess/solicit the impact of a critical/major system/application outage.

Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.

Monitors troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.

Analyze monitoring results of business-critical infrastructure and services and provide recommendations to improve detection and resolution.

Follow documented operations processes and resolution/escalation procedures.

Resolve standard incidents promptly without escalation.

Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on tickets assigned to the team to meet group objectives.

Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.

Propose and participate in the implementation of process/procedure improvements to better the department and services provided.

Work on multiple platforms including ticket queue, mailbox, alert console, and phone calls.

Offer effective recommendations to address repetitive issues.

Government Careers

Government Careers

Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

Show more
Apply Now

MORE JOBS

Show More